Gateway NV59C Series, Service Manual

Page: 156 / 222

146 Chapter 4
HDD Not Operating Correctly
If the
HDD
does not operate correctly, perform the following actions one at a time to correct the problem.
1.
Disconnect all external devices.
2.
Run a complete virus scan using up-to-date software to ensure the computer is virus free.
3.
Run the Windows Vista Startup Repair Utility:
a.
insert the Windows Vista Operating System DVD in the ODD and restart the computer.
b.
When prompted, press any key to start to the operating system DVD.
c.
The
Install Windows
screen displays. Click
Next
.
d.
Select
Repair your computer
.
e.
The
System Recovery Options
screen displays. Click
Next
.
f.
Select the appropriate operating system, and click
Next
.
NOTE:
Click
Load Drivers
if controller drives are required.
g.
Select
Startup Repair
.
h.
Startup Repair attempts to locate and resolve issues with the computer.
i.
When complete, click
Finish
.
If an issue is discovered, follow the onscreen information to resolve the problem.
4.
Run the Windows Memory Diagnostic Tool. For more information see Windows Help and Support.
5.
Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are correct and that
CD/DVD drive is set as the first boot device on the Boot menu.
6.
Ensure all cables and jumpers on the HDD and ODD are set correctly.
7.
Remove any recently added hardware and associated software.
8.
Run the Windows Disk Defragmenter. For more information see Windows Help and Support.
9.
Run Windows Check Disk by entering
chkdsk /r
from a command prompt. For more information see
Windows Help and Support.
10.
Restore system and file settings from a known good date using
System Restore
.
If the issue is not fixed, repeat the preceding steps and select an earlier time and date.
11.
Replace the HDD. See “Disassembly Process” on page 43.