Gateway NV-52, Reference Manual

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CHAPTER 8: Troubleshooting
110
You cannot see other computers on your network
•
Your notebook may not have the same
workgroup name as the other computers on your
network. For more information, see “Naming the
computers and workgroup” in your online
User
Guide
.
•
If your notebook was previously connected
directly to your cable or DSL modem, and your
ISP requires you to use a static IP address, your
notebook is not set up to use a DHCP server.
Modify the network properties so your notebook
is set up for using a DHCP server.
You cannot connect to your network
•
If your notebook is a member of a domain at
your workplace, you may not be able to connect
your notebook to your home network
workgroup to access shared files or printers on
your home network. You may, however, be able
to access the Internet through your home
network.
Passwords
Your notebook does not accept your password
Make sure that C
APS LOCK
and N
UM LOCK
are turned off,
then retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup
utility) is very secure, with no easy way to recover a
forgotten password. You must return your notebook
for repair. Call Gateway Customer Care for
instructions.
Caution
If your notebook was a member of a domain before you
join a workgroup, it is disjoined from the domain and your
computer account disabled. Contact your company computer
department or network administrator for more information.