Gateway MX8711 - Pentium Dual Core 1.6 GHz Reference Manual Download Page 128

Page: 128 / 148

: Troubleshooting

122

•

Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.

•

Make sure that your notebook is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.

•

The label on the bottom of your notebook includes the
Gateway Customer Care telephone number. For more
information, see

“Gateway contact information” on

page 3

Summary of Contents for MX8711 - Pentium Dual Core 1.6 GHz

Page 1: ... NOTEBOOK REFERENCEGUIDE ...

Page 2: ......

Page 3: ...3 Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 17 Connecting the dial up modem 18 Connecting to a broadband modem or network 19 Starting your notebook 20 Waking up your notebook 21 Turning off ...

Page 4: ...PC Card 40 Using an optional port replicator 41 Installing a printer or other peripheral device 42 Connecting a USB device 42 Connecting an IEEE 1394 device 43 Viewing the display on a projector or monitor 44 Adjusting the display properties 45 Using the projector or monitor for a presentation 46 Viewing the display on a television 47 Ordering accessories 48 Chapter 5 Managing Power 51 Monitoring ...

Page 5: ...eaning your notebook 69 Cleaning the exterior 69 Cleaning the keyboard 70 Cleaning the notebook screen 70 Maintaining the battery 70 Storing batteries 71 Cleaning CDs or DVDs 72 Recovering your system 72 Recovering pre installed software and drivers 73 Using Microsoft System Restore 79 Recovering your system to its factory condition 82 Recovering your system using the Windows DVD 83 Chapter 8 Upgr...

Page 6: ...Media Center 105 Memory 107 Memory card reader 108 Modem cable or DSL 108 Modem dial up 108 Mouse 112 Networks wired 113 Networks wireless 114 Passwords 116 PC Cards 117 Pointing device 117 Power 117 Printer 118 Sound 119 Status indicators 120 Touchpad or pointing device 120 Video 120 Telephone support 121 Before calling Gateway Customer Care 121 Appendix A Legal Information 123 Index 133 ...

Page 7: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Page 8: ...e User Guide In addition to this guide your online User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking To access your online User Guide Click Start...

Page 9: ... label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications Important The labels shown in this section a...

Page 10: ...CHAPTER 1 About This Reference 4 ...

Page 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Page 12: ...reader on page 39 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard and Secure Digital cards Battery charge indicator LED blue Battery is fully charged LED purple Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to...

Page 13: ...re blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook mayoverheat resultingin unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface IEEE 139...

Page 14: ...e Using the CD or DVD drive on page 36 To determine the type of drive in your notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 36 USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports USB ports CD or DVD drive ...

Page 15: ...onnecting to a broadband modem or network on page 19 Modem jack Plug a dial up modem cable into this jack For more information see Connecting the dial up modem on page 18 Monitor port Plug an analog VGA monitor or projector into this port For more information see Viewing the display on a projector or monitor on page 44 Power connector Plug the AC adapter cable into this connector Monitor port Powe...

Page 16: ...n page 53 Docking port Connect the optional port replicator to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery For more information see Changing the battery on page 53...

Page 17: ...eyboard Provides all the features of a full sized computer keyboard For more information see Using the keyboard on page 24 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators on page 23 Touchpad Provides all the functionality of a mouse For more information see Using the EZ ...

Page 18: ...CHAPTER 2 Checking Out Your Notebook 12 ...

Page 19: ...dapter Connecting the dial up modem Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Adjusting the volume Turning your wireless radio on or off ...

Page 20: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Page 21: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Page 22: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the bat...

Page 23: ...city coming into your notebook can increase to levels far above normal levels and cause data loss or system damage Protect your notebook and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Important If the battery charge indicator does not turn blue after three hours contact Gateway Customer Care at the location ...

Page 24: ...em 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection Important The modem will not work with digital or PBX telephone lines ...

Page 25: ...use to connect to a cable or DSL modem or to a wired Ethernet network To connect to a cable or DSL modem or to a wired Ethernet network 1 Insert one end of the network cable into the network jack on your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack ...

Page 26: ... printers scanners and speakers Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tip For more information about changing the power button mode see Changing ad...

Page 27: ...system operations to save power Sleep mode saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your notebook from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is an alternative to Sleep mode In Hibernate mode your notebook is turned completely off When you wake your ...

Page 28: ... input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your notebook To close unresponsive programs on your notebook 1 Press CTRL ALT DEL 2 Click Start Task Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X i...

Page 29: ...ntil the notebook turns off 1 Press and hold the power button for about five seconds then release it 2 Unplug the power cord and remove the battery for more than 10 seconds Important If none of the indicators are on you may need to press FN F1 to toggle the status indicators on Indicator Icon Description Power LED on Notebook is turned on LED off Notebook is turned off or in Sleep or Hybrid Sleep ...

Page 30: ...m Lock keys for the numeric keypad Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Hard drive LED blinking Hard drive is being accessed LED off Hard drive is not being accessed Tip You can attach an external keyboard to the notebook or optional port replicator using a USB port You do not need to shut down the notebook to connect a USB keyboard Indicator Icon Descri...

Page 31: ... see System key combinations on page 26 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Numeric keypad Use these keys to type numbers when the numeric keypad is turned on Press FN to turn on the numeric keypad FN key Press the FN key in combination with a colored...

Page 32: ...quire wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Enter Sleep mode or Hybrid Sleep mode Press the power button to leave Sleep mode For more information see Changing notebook power settings on page 58 Toggle the notebook display in the following order The LCD An external monitor or pro...

Page 33: ... normal brightest setting Use this feature in bright lighting situations such as outside in bright sunlight Press a second time to decrease the brightness below the normal lowest brightness setting Use this feature in dim lighting situations Press a third time to return the display to the normal brightness setting Important Using this feature will affect battery performance Play or pause the CD or...

Page 34: ...play Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 31 Increase volume For more information see Adjusting the volume on page 31 Decrease volume For more information see Adjusting the volume on page 31 Press and hold FN then press this system key To Touchpad Left button Right button Scroll zone ...

Page 35: ...eed pointer speed right hand or left hand configuration and other touchpad settings see Changing the mouse touchpad or pointing device settings in your online User Guide Tip You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more ...

Page 36: ... succession This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object...

Page 37: ...ook To adjust the overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 26 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control...

Page 38: ...me 3 To mute the volume click Mute To restore volume click it again 4 To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music...

Page 39: ...erfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may ...

Page 40: ...era MP3 player headphone keyboard or mouse To turn the Bluetooth radio on or off Press FN F6 Tip For more information about using your notebook on a Bluetooth Personal Area Network see Bluetooth Networking in your online User Guide Help For more information about Bluetooth click Start then click Help and Support Type the keyword Bluetooth in the Search Help box then press ENTER ...

Page 41: ...or DVD drive Using the memory card reader Adding and removing a PC Card Using an optional port replicator Installing a printer or other peripheral device Viewing the display on a projector or monitor Viewing the display on a television Ordering accessories ...

Page 42: ...If your drive has this logo This is your drive type Use your drive for CD drive Installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs DVD drive Installing programs playingaudioCDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playingaudioCDs playing DVDs...

Page 43: ...discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state Double Layer Dual Layer or DL Using other types of blank media will result in less capacity HD DVD drive Installing programs playingaudioCDs playing DVDs and HD DVDs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and HD DVD discs If your drive has t...

Page 44: ...e disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging Impor...

Page 45: ...the label facing up and the arrow on the label pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click Computer 2 Double click the drive letter for example the E drive then double click the file name Removing a memory card To remove a memory card 1 Push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card ou...

Page 46: ...ormation To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your notebook To remove a PC Card 1 Turn off your notebook then go to Step 5 OR Double click the remove hardware icon in the taskbar The Safely Remove Hardware dialog box opens 2 Click the PC Card name then click Stop The Stop a Hardware device dialog box...

Page 47: ...eplicator lets you make all of those connections at one time When you travel with your notebook you merely disconnect from the port replicator instead of unplugging all the devices A port replicator also provides additional ports and other expansion features not included with your notebook For more information about using a port replicator see the port replicator user guide ...

Page 48: ...your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive flash drive printer scanner camera keyboard or mouse Important Before you install a printer scanner or other peripheral device see the device documentation ...

Page 49: ... Connect the other end of the cable to the IEEE 1394 port on your notebook Tip For the location of the USB ports on your notebook see Left on page 7 and Right on page 8 For the location of the USB ports on an optional port replicator see the port replicator user guide Important For more information about using the IEEE 1394 port on your device see your device s documentation Tip For the location o...

Page 50: ...notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Select the options for the projector or external monitor then click OK 6 Press FN F4 to switch between viewing the display on the LCD panel viewing the display on the projector or monitor and viewing the display on both t...

Page 51: ...s Accessories then click Windows Mobility Center The Windows Mobility Center window opens 2 Click Change display settings The Display Settings dialog box opens 3 Click monitor 2 4 Adjust properties such as Resolution or Colors if necessary 5 To use the external monitor or projector as a mirror duplicate of the notebook display both displays have the same content click to deselect the check box for...

Page 52: ...on your desk 7 Click OK Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation To use a projector or external monitor for a presentation 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens 2 Click Change presentation settings The Presentation Setti...

Page 53: ...ct the other end of the cable to the Video in jack on your television or VCR 3 Turn on the television or VCR 4 Start your notebook Important To turn on external video by default connect the television or other external video device before starting your notebook Important Audio is not transmitted through an S Video out jack Use the built in speakers or a set of headphones or external powered speake...

Page 54: ...s or supplies Hard drives If you want to increase your internal storage space try replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 90 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or repla...

Page 55: ...xpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents USB flash drive Use a USB flash drive for storing files or transferr...

Page 56: ...CHAPTER 4 Using Drives and Accessories 50 ...

Page 57: ...CHAPTER5 51 Managing Power Monitoring the battery charge Recharging the battery Changing the battery Recalibrating the battery Getting the most from your battery Changing notebook power settings ...

Page 58: ...any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may need to recali...

Page 59: ...de a recharged battery into the notebook until it snaps into place Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat abov...

Page 60: ...earning then select Enabled by pressing the spacebar 5 Open the Exit menu highlight Exit Saving Changes then press ENTER 6 Select Yes then press ENTER The battery recalibration process begins and a screen opens showing you the progress The entire process takes several hours When the recalibration has finished the message Press Esc key to exit appears 7 Press ESC The battery charge indicator now di...

Page 61: ...partially charged lithium ion battery does not cause harm because there is no memory Conserving battery power To conserve power while using the battery to power your notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like Firewire and USB devices and optical drives Remove PC Cards when you do not need them Many PC Cards use ...

Page 62: ...electrical adapters Save the battery for times when you cannot use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobile power adapter or power inverter Save the battery for times when you cannot use ...

Page 63: ...en when you activated Hybrid Sleep mode If the notebook does not experience a power outage while in Hybrid Sleep mode it restarts using the information in current memory thus reducing startup time You must turn on Hybrid Sleep mode to use it For more information see Changing advanced settings on page 59 Using power saving modes Always save your work before using Sleep mode In Sleep mode your noteb...

Page 64: ... can select one of the defined power plans or create a custom power plan Three power plans are pre defined for you Balanced This is the default power plan which balances performance and battery life Power saver This power plan sacrifices performance in order to extend battery life Use this plan if you will be away from AC power outlets for an extended period of time Your programs may run slower th...

Page 65: ...anges Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key You can also select which power saving mode is activated when you close the LCD panel To change advanced power management settings 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Help For mor...

Page 66: ... are using The Change settings for the plan window opens 2 Click Change advanced power settings The Power Options dialog box opens 3 Click the in front of Sleep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about changing the power management settings click Start then click Help and Support Type the keyword power man...

Page 67: ...CHAPTER6 61 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Page 68: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Page 69: ...ices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media for trans...

Page 70: ...p password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set User Password then press ENTER an...

Page 71: ...t the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 51 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provi...

Page 72: ...credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center ...

Page 73: ...CHAPTER7 67 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system ...

Page 74: ...rittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standa...

Page 75: ...ld abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the ...

Page 76: ...requently because it cannot hold a full charge Do not expose the battery to high heat or freezing temperatures Hot batteries discharge very quickly and cold ones cannot create as much power Short battery life is more likely to be caused by heat than by charge discharge patterns Keep your lithium ion battery cool Avoid a hot car for example Charge often but do not try to fully discharge the battery...

Page 77: ... ion battery use one exclusively and keep the other cool by placing it in the refrigerator Make sure that it is wrapped protectively and that nothing will be dropped on it Do not freeze the battery Do not use old batteries Avoid purchasing spare lithium ion batteries and storing them for later use Do not buy old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra...

Page 78: ...ware drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 73 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or support Web site If re installing software or drivers does not help then the problem may be solved by returning your system to a previous...

Page 79: ...tware and device drivers that were pre installed at the factory If you need to recover software that did not come pre installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center Preparing for software and device driver recovery You ...

Page 80: ...er must have a recordable disc drive to perform this procedure To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens 2 Click Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs the...

Page 81: ...e discs as they are completed 6 If multiple discs are required insert the additional blank disks when prompted 7 When the process is finished the Congratulations window opens 8 Click Finish 9 Remove your final disc then label all of the discs and store them in a safe place Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which compu...

Page 82: ...installed click Programs then click Application recovery OR To recover device drivers that were pre installed click Hardware then click Device driver recovery Important If you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs yo...

Page 83: ...rivers If a recovery disc does not offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive If an AutoPlay dialog box appears click Run Grc_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Grc_...

Page 84: ...software you want to recover OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover 3 Click Next 4 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc ...

Page 85: ...nal restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 81 To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens Help For more information about using ...

Page 86: ...Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer ...

Page 87: ...Backup and Restore Center opens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab 3 Click Create The Create a restore point dialog box opens 4 Type a description for the restore point such as the date and time then click Create The restore point is created 5 Click OK ...

Page 88: ...ng up repeatedly press F8 until the Recovery Options screen opens If Windows starts to load instead restart the computer and try again 3 Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Win...

Page 89: ...em using the Windows DVD If you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You also need to recover your computer s pre installed software and device drivers To completely re install Windows 1 If you can still run Windows back up your personal files and create a set of software and driver recov...

Page 90: ...he arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions 5 After Windows is completely re installed use the software and driver recovery discs you created to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 77 ...

Page 91: ...CHAPTER8 85 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Page 92: ...ion Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and mo...

Page 93: ...ge 86 2 Turn off your notebook 3 Disconnect from the optional port replicator 4 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 5 Disconnect all peripheral devices connected to the notebook and remove any PC cards 6 Turn your notebook over so the bottom is facing up then remove the battery For more information see Changing the battery on page 53 Import...

Page 94: ...thumb notch to lift the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward Screws Screws Screws Thumb notch Clip Clip ...

Page 95: ...erted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Replace the memory bay cover then tighten the cover screws 13 Insert the battery then turn your notebook over 14 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 15 Reconnect all peripheral devices and replace any PC c...

Page 96: ...ive For more information see Backing up files in your online User Guide 3 Follow the guidelines under Preventing static electricity discharge on page 86 4 Turn off your notebook 5 Disconnect from the optional port replicator 6 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 7 Disconnect all peripheral devices connected to the notebook and remove any PC...

Page 97: ...rive bay cover screw this screw cannot be removed then remove the hard drive bay cover 10 Pull on the black plastic tab to slide the old hard drive kit away from the hard drive connector 11 Lift the hard drive kit out of your notebook Screw ...

Page 98: ...ld hard drive to your new hard drive go to Step 13 13 Remove the four screws that secure the hard drive to the hard drive kit bracket 14 Remove the old drive from the bracket 15 Place the new drive label side up onto the bracket so the screw holes line up 16 Replace the screws that secure the kit bracket to the drive 17 Slide the new hard drive kit into your notebook Screws Screws ...

Page 99: ...nd network cable 21 Turn on your notebook open the DVD drive insert the Windows DVD close the DVD drive then restart your notebook 22 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may be prompted to insert your Drivers and Applications Recovery disc 23 Reconnect all peripheral devices and...

Page 100: ...CHAPTER 8 Upgrading Your Notebook 94 ...

Page 101: ...CHAPTER9 95 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 102: ...connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on If the notebook will not turn on try turning it on with the notebook plugged in and the battery removed then try turning the notebook on with the notebook unplugged ...

Page 103: ...s review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical order Audio Audio troubleshooting is covered under Sound on page 119 Battery Battery troubleshooting is covered under Power on page 117 CD driv...

Page 104: ...ted try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in your online User Guide You see a Non system disk NTLDR is missing or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure that the diskette you are using is IBM compatible The diskette drive status indicator is lit continuously Remove the d...

Page 105: ...n your display contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected The display is blank Adjust the brightness using the system keys or Windows Mobility Center For more information about adjusting the brightness see Adjusting brightness on page 31 Make sure the notebook is not in Sleep or Hibernate mode Press the power button...

Page 106: ... the Windows volume control is turned up For instructions on how to adjust the volume control in Windows see Adjusting the volume on page 31 Make sure that Mute controls are turned off Make sure that headphones are not plugged into the headphone jack on the notebook If you are using powered speakers make sure that they are plugged in and turned on Clean the disc For more information see Cleaning C...

Page 107: ...o remove CDs and DVDs If you do not want to turn on your notebook manually eject the disc by inserting an opened paper clip into the manual eject hole For the location of the manual eject hole see Using a CD or DVD on page 38 Ethernet Ethernet troubleshooting is covered under Networks wired on page 113 File management A file was accidentally deleted Recover the file from the Recycle Bin by followi...

Page 108: ...gram For instructions on fixing hard drive problems see Checking the hard drive for errors in your online User Guide The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your notebook Make sure that the hard drive is installed correctly Remove it firmly reinsert it then restart your notebook For mor...

Page 109: ...e and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error you...

Page 110: ...h key to loosen a key that might be stuck then restart your notebook You are pressing a letter key and a number appears on the screen The numeric keypad is turned on For more information about using your keyboard see Using the keyboard on page 24 An external keyboard does not work Make sure that the keyboard cable is plugged in correctly Remove all extension cables and switchboxes Clean the keyboa...

Page 111: ...n display device with a VGA input is the best choice Type of connection used You can connect the Media Center computer video output to a TV However the connection type has an affect on the video quality The Media Center has two video outputs VGA If your TV includes a VGA port connect the VGA cable from the Media Center computer s VGA monitor port to the TV s VGA In port for the best quality Many T...

Page 112: ...tter on a newer model TV Type of TV interlaced or progressive scan Many TVs use interlaced video Interlaced video displays a video frame with two passes of alternating scan lines The TV screen first displays the video image odd lines one at a time sequentially from top to bottom then it fills in the other half of the video image with the even lines Because most TVs use this interlaced method to di...

Page 113: ...ng burning software such as Power2Go and with the Media Center itself You want to know whether you can play recorded videos on other computers Yes you can A DVR MS file recorded to DVD can be replayed on another Media Center computer or on a non Media Center computer that has a DVD player and DVD decoder software such as PowerDVD The non Media Center computer must also have Windows Vista or Window...

Page 114: ...re that the modem cable is plugged into the Ethernet network jack and not the modem jack For the location of your network jack see Back on page 9 See the documentation that came with your modem for additional troubleshooting information Modem dial up Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack For the ...

Page 115: ...eck the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Dialing Rules tab 5 Click the location from which you are dialing then click Edit The Edit Location dialog box opens 6 Make sure that all settings are correct Disconnect any answering...

Page 116: ...ith the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Review the troubleshooti...

Page 117: ... To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound 4 Click Phone and Modem Options The Phone and Modem Options dialog box opens 5 Click the Modems tab 6 Click your modem then click Properties The Modem Properties dialog box opens 7 Click the Diagnostic tab then click Query Modem If information about t...

Page 118: ...Sound 3 Click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab 5 Click the modem you want to adjust then click Properties The Modem Properties dialog box opens 6 Click the Modem tab then adjust the Speaker volume control 7 Click OK twice to close the Phone and Modem Options dialog box Mouse See also Touchpad or pointing device on page 120 The external mou...

Page 119: ...rent IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network Your wired Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each...

Page 120: ...our notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network Every home network is unique See the documentation that came with your network equipment for troubleshooting information Networks wireless You turned wireless networking on but it takes a while to connect When wireless networki...

Page 121: ...omputer if other computers with the same network name are within range of your computer You are in a wireless network you can see the network but cannot communicate send files print or get to the Web If your access point uses WEP go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but no a...

Page 122: ...rk For more information see Naming the computers and workgroup in your online User Guide If your notebook was previously connected directly to your cable or DSL modem and your ISP requires you to use a static IP address your notebook is not set up to use a DHCP server Modify the network properties so your notebook is set up for using a DHCP server You cannot connect to your network If your noteboo...

Page 123: ...connecting the AC power adapter see Connecting the AC adapter on page 16 If your notebook is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power adapter cables are free from cuts or damage Repl...

Page 124: ...ffline button that you may need to press so the printer can start printing Press the button to put the printer online Check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware a...

Page 125: ... for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is t...

Page 126: ...uchpad or pointing device settings see Changing mouse touchpad or pointing device settings in your online User Guide The pointer moves unexpectedly Clean the touchpad with a damp cloth water only and wipe it dry Adjust the touchpad or pointing device settings For instructions on how to adjust the touchpad or pointing device settings see Changing mouse touchpad or pointing device settings in your o...

Page 127: ...ce such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions...

Page 128: ...uding the exact text of any error messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The label on the bottom of your notebook includes the Gateway Customer Care telephone number For more information see Gateway contact information on page 3 ...

Page 129: ...APPENDIX A 123 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 130: ...ord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your notebook is fitted with a T...

Page 131: ...hile operating a wireless device Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication ...

Page 132: ...hese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is onl...

Page 133: ... reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separa...

Page 134: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Page 135: ...d including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils ...

Page 136: ...ent should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines a...

Page 137: ...environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assi...

Page 138: ...ossibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Penti...

Page 139: ...ower sources 56 bay 53 changing 53 charge indicator 6 52 charge status 52 charging 16 52 conserving power 55 icons 52 installing 53 latch 10 locating 10 managing power 55 monitoring charge 52 purchasing 48 recalibrating 54 recharging 16 52 release latch 10 replacing 53 bays battery 53 hard drive 10 memory 10 87 BIOS Setup utility 54 Bluetooth 27 brightness adjusting 27 28 31 system keys 27 28 C ca...

Page 140: ...em 9 19 dial up modem 9 18 digital camera 7 8 digital video camera 7 42 docking 10 DSL modem 9 19 Ethernet 9 19 external audio 6 external diskette drive 7 8 42 external speakers 6 Firewire 7 42 flash drive 7 8 42 headphone 6 i Link 7 42 IEEE 1394 7 42 keyboard 7 8 microphone 6 modem dial up 9 18 monitor VGA 9 44 mouse 7 8 network 9 19 port replicator 10 power 9 16 printer 7 8 projector 44 scanner ...

Page 141: ...VD CD RW drive See DVD drive DVD RW drive See DVD drive E electrostatic discharge ESD 86 EmPower power adapter 56 ergonomics 14 Ethernet connecting 19 jack 9 19 external monitor 9 26 EZ Pad touchpad See touchpad F fan 7 faxes troubleshooting 110 files opening 30 transferring 63 troubleshooting 101 Firewire port 7 42 Fn key 25 26 folders opening 30 function keys 25 G Gateway model number 3 serial n...

Page 142: ...rightness 27 28 directional 25 Fn 25 26 function 25 Hybrid Sleep 26 LCD brightness 28 LCD CRT 26 navigation 25 numeric keypad 25 power status 26 Sleep 26 Status 26 system 25 system key combinations 26 toggle display 26 Windows 25 L labels Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 49 latch battery 10 LCD panel release 6 LCD panel cleaning 70 release latch ...

Page 143: ...lume 31 using DVD drive 36 muting sound 28 31 N navigation keys 25 network troubleshooting 113 114 network jack 9 19 networking turning off wireless network 33 turning on wireless network 33 NTSC PAL jack 47 Num Lock status indicator 24 system key 25 numeric keypad status indicator 24 using 25 O opening files 30 folders 30 LCD panel 6 notebook 6 programs 30 shortcut menu 30 P password 64 116 start...

Page 144: ...et 49 installing 42 laser 49 troubleshooting 118 USB port 7 8 programs closing unresponsive 22 opening 30 projector adding 44 color quality 45 port 9 screen resolution 45 using 26 R radio approval authorities 63 radio frequency wireless connections 63 RAM See memory rebooting notebook 22 recalibrating battery 54 recharging battery 52 recovering drivers 73 software 73 system 72 83 replacing See ins...

Page 145: ...cation 11 numeric keypad 24 Pad Lock 24 power 6 toggle on or off 26 120 troubleshooting 120 supervisor password 64 surge protector 17 Suspend 26 S Video TV out jack 7 47 system identification label 3 system keys combinations 26 locating 25 system recovery 72 83 T technical support Support 3 tips before contacting 121 telephone acoustic handset coupler 62 line protector 62 line tester 62 telephone ...

Page 146: ...b site connection speed 103 turning off notebook 21 22 wireless network 26 33 turning on notebook 20 wireless network 26 33 TV out S Video out jack 7 47 U upgrading 85 USB port 7 8 42 user password 64 V VGA port 9 44 video monitor port 9 projector port 9 S Video out jack 7 troubleshooting 120 VGA port 9 video camera connecting 43 volume adjusting 28 31 adjusting modem 112 controls 31 muting 28 31 ...

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Gateway MX8711 - Pentium Dual Core 1.6 GHz, Reference Manual

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