Gateway GT5448E - GT - 2 GB RAM Reference Manual Download

Page: 112 / 138

CHAPTER

: Troubleshooting

106

On the left side of the window, click

Create a restore

point or change settings

, then click

Next

. The

System

Properties

dialog box opens to the

System Protection

tab.

Click

Create

. The

Create a restore point

dialog box

opens.

Type a description for the restore point (such as the date
and time), then click

Create

. The restore point is

created.

Click

8511861.book Page 106 Monday, December 18, 2006 11:20 AM

Summary of Contents for GT5448E - GT - 2 GB RAM

Page 1: ...REFERENCEGUIDE 8511861 book Page a Monday December 18 2006 11 20 AM...

Page 2: ...8511861 book Page b Monday December 18 2006 11 20 AM...

Page 3: ...y from repetitive strain 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up...

Page 4: ...lacing the power supply 47 Replacing the heat sink and processor 48 Replacing the I O board 51 Adding or replacing an expansion card 52 Replacing the system board 54 Chapter 5 Maintaining Your Compute...

Page 5: ...drive 79 DVD drives 80 Ethernet 80 File management 81 Hard drive 82 Internet 83 Keyboard 84 Media Center 85 Memory 88 Memory card reader 88 Modem cable or DSL 89 Modem dial up 89 Monitor 92 Mouse 94 N...

Page 6: ...lephone support 108 Before calling Gateway Customer Care 108 Telephone numbers 109 Self help 110 Tutoring 111 Training 111 Chapter 7 Legal Notices 113 Index 123 8511861 book Page iv Monday December 18...

Page 7: ...About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 8511861 book Page 1 Monday December 18 200...

Page 8: ...ddress shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide the User...

Page 9: ...ticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the install...

Page 10: ...CHAPTER 1 About This Reference 4 8511861 book Page 4 Monday December 18 2006 11 20 AM...

Page 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8511861 book Page 5 Monday December 18 2006 11 20 AM...

Page 12: ...your drive see the online User Guide USB ports Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into these ports Microphone jack Plug a micr...

Page 13: ...other devices into the memory card reader Power button power indicator Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibern...

Page 14: ...is screw before opening the case Telephone jack PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Ethernet network jack Audio in side speaker jack Case cover thumbscrew Headphone front...

Page 15: ...such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet in the online User Guide IEEE 1394 port Plug IEEE 1394 also known a...

Page 16: ...Center subwoofer jack orange plug optional Plug your center speaker and subwoofer into this jack For more information see Configuring the audio jacks on page 26 USB ports Plug USB Universal Serial Bus...

Page 17: ...roadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Adjusting the volume Configu...

Page 18: ...lel to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye leve Place your feet flat on the floor or on a footrest Keep ventilation...

Page 19: ...s the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned paralle...

Page 20: ...your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage s...

Page 21: ...a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of t...

Page 22: ...nnections 3 If you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any U...

Page 23: ...system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much faster...

Page 24: ...next to the lock icon then click Shut Down The computer turns off 2 To completely disconnect all power such as for servicing internal components also disconnect the power cord Restarting rebooting you...

Page 25: ...ons to copy cut and paste Function keys Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about...

Page 26: ...rresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Se...

Page 27: ...SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with...

Page 28: ...e computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to...

Page 29: ...ect an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start a program or open a file or folder Position the...

Page 30: ...u are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 To adjust the...

Page 31: ...ner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Help For more inform...

Page 32: ...the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for y...

Page 33: ...pt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documenta...

Page 34: ...CHAPTER 3 Setting Up and Getting Started 28 8511861 book Page 28 Monday December 18 2006 11 20 AM...

Page 35: ...ing or replacing a CD or DVD drive Replacing the memory card reader Adding or replacing a hard drive Replacing the front fan Replacing the rear fan Replacing the power supply Replacing the heat sink a...

Page 36: ...istatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion card...

Page 37: ...etwork and all peripheral device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Remove the two thumbscrews on the side panel cover 5 Swing the side pa...

Page 38: ...case Replacing the front bezel To replace the front bezel 1 Slide the tabs on the left side of the bezel into the slots in the left side of the computer 2 Swing the right side of the bezel in to inser...

Page 39: ...ll not be pinched when you close the computer 2 Insert the front edge of the side panel into the inside front edge of the computer then swing the side panel in toward the back of the computer to secur...

Page 40: ...page 31 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board 4 If you...

Page 41: ...r computer is displayed Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system...

Page 42: ...ve side of the new battery is facing up then press the battery into the socket until it snaps into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 33...

Page 43: ...n go to Step 7 For the location of the screws see the photo in Step 6 4 If you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reco...

Page 44: ...ve then replace the two drive retention screws 8 Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions 9 Replace the front bezel by following the inst...

Page 45: ...ne remove the two drive retention screws in the drive bay then go to Step 5 For the location of the screws see the photo in Step 4 4 Remove the two drive retention screws disconnect the card reader s...

Page 46: ...bezel on page 32 9 Reinstall the computer case s side panel by following the instructions in Replacing the side panel on page 33 Adding or replacing a hard drive To add or replace a hard drive 1 Remo...

Page 47: ...ive cables noting their locations and orientation You will reconnect the cables after you install the new drive 4 Pull the front fan assembly away from the system board then remove it 8511861 book Pag...

Page 48: ...from the system board 6 Remove the hard drive bay screw 7 Remove the hard drive bay from your computer You may need to work the bay out of your computer by rocking the bay back and forth Hard drive b...

Page 49: ...wo on each side from the empty hard drive bay 9 If you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same If you are adding a new drive...

Page 50: ...the drive cables If you are replacing a drive use your notes from Step 3 14 Replace the side panel by following the instructions in Replacing the side panel on page 33 15 Reconnect all external cable...

Page 51: ...m board then remove it 3 Disconnect the fan cable from the system board 4 Connect the new fan cable to the system board then insert the new fan into place Tools You need a Phillips screwdriver to repl...

Page 52: ...Remove the side panel by following the instructions in Removing the side panel on page 31 2 Disconnect the fan from the system board Tools You need a Phillips screwdriver to replace the rear fan Impo...

Page 53: ...7 Reconnect all external cables and the power cord 8 Turn on your computer Replacing the power supply To replace the power supply 1 Remove the side panel by following the instructions in Removing the...

Page 54: ...re the power supply to the case 6 Reconnect the power supply cables using your notes from Step 2 7 Replace the side panel by following the instructions in Replacing the side panel on page 33 Replacing...

Page 55: ...other non abrasive surface 3 Pull the front fan away from the system board then remove it 4 Disconnect the fan cable from the system board Important The location of the fan connection may vary so mak...

Page 56: ...g down on the lever and then lifting it completely up 7 Remove the processor from the system board 8 Install the new processor onto the system board making sure that Pin 1 on the processor indicated b...

Page 57: ...system board then insert the fan into place 12 Replace the side panel by following the instructions in Replacing the side panel on page 33 Replacing the I O board To replace the front I O panel 1 Rem...

Page 58: ...de panel by following the instructions in Replacing the side panel on page 33 Adding or replacing an expansion card To add or replace an expansion card 1 Remove the side panel by following the instruc...

Page 59: ...ideways 7 If you have just replaced an expansion card reconnect the expansion card cables if any using your notes from Step 3 If you have added a new expansion card connect its cables according to its...

Page 60: ...d from the system board noting their locations and orientation You will reconnect the cables after you reinstall the cards You can also mark the cables with tape labels to simplify reconnecting cables...

Page 61: ...tem board then remove it 6 Disconnect the fan cable from the system board Important The location of the fan connection may vary so make sure that you trace the fan cable from the fan to the system boa...

Page 62: ...connect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 10 Remove the three screws that secure the...

Page 63: ...lacement system board does not include a processor go to Step 16 OR If your replacement system board includes a processor go to Step 21 16 Loosen the four screws that secure the heat sink to the old s...

Page 64: ...ssor socket then return the lever to its locked position 20 Place the heat sink over the processor then tighten the screws that secure it to the system board 21 Install the power supply into the case...

Page 65: ...g up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 8511861 b...

Page 66: ...mmend that you put it in the original packaging materials Keep your computer away from magnetic fields Magnetic fields can erase data on hard drives Never turn off your computer when the drive indicat...

Page 67: ...rk environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation fan slots If these slots are blocked your computer may over...

Page 68: ...s Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension t...

Page 69: ...use pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To clean the mouse Wipe the bottom of the...

Page 70: ...on see Protecting Your Computer in the online User Guide Using BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alert...

Page 71: ...rt then click Computer The Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Shortcut Start Computer r...

Page 72: ...lalog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted Checking the hard drive for errors The Error checking program examine...

Page 73: ...inutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 4 Correct any problems that are found by following the on screen instructions 5 Clic...

Page 74: ...ay continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process a...

Page 75: ...t have a high capacity backup device and you want to purchase one you can visit the Accessories Store at www gateway com To back up files 1 Click Start then click Computer The Computer window opens 2...

Page 76: ...eduler dialog box opens 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Import...

Page 77: ...the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories Syste...

Page 78: ...ments window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 D...

Page 79: ...nd or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more search o...

Page 80: ...CHAPTER 5 Maintaining Your Computer 74 8511861 book Page 74 Monday December 18 2006 11 20 AM...

Page 81: ...CHAPTER6 75 Troubleshooting Safety guidelines First steps Troubleshooting Recovering your system Telephone support 8511861 book Page 75 Monday December 18 2006 11 20 AM...

Page 82: ...ssage The message may help Gateway Customer Care in diagnosing and fixing the problem Warning Never remove your computer case cover while your computer is turned on and while the modem cable network c...

Page 83: ...computer does not recognize a disc or the CD or DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be...

Page 84: ...sure that the mute controls are turned off For more information see Adjusting the volume on page 24 Make sure that the speaker cables are connected correctly and securely Shut down and restart your co...

Page 85: ...skette or you see the message disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected Delete unnecessary files on the disk...

Page 86: ...rnet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned...

Page 87: ...hernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network r...

Page 88: ...ge This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for...

Page 89: ...act your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 89 You see an Unable to locate host message and are unable t...

Page 90: ...ternet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more informatio...

Page 91: ...Other types of display devices including retail TVs may provide lower quality video If you did not order a display device when you purchased your Media Center computer a progressive scan display devi...

Page 92: ...screen resolution of 1024 768 for computer monitors and 800 600 for the Gateway 42 inch Plasma TV Many TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a b...

Page 93: ...This results in a fuller sharper picture and better display quality for viewing and using the Media Center computer functions The progressive scan picture is also brighter and easier on your eyes You...

Page 94: ...e DVD player You get a Download Error message when the Media Center tries to update the Program Guide You must be connected to the Internet to update the Program Guide Make sure that your Internet acc...

Page 95: ...nto the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before usin...

Page 96: ...for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telepho...

Page 97: ...e is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some telephone cables do not meet cable standards and may cause prob...

Page 98: ...click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box Monitor The screen resolution is not correct Change the...

Page 99: ...ilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and gr...

Page 100: ...is Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a networ...

Page 101: ...is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connected to the correct port Make sure that the prin...

Page 102: ...e the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an...

Page 103: ...ive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device dr...

Page 104: ...ery Center Preparing for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windows from the Window...

Page 105: ...e to perform this procedure To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery...

Page 106: ...ompleted 6 If multiple discs are required insert the additional blank disks when prompted 7 When the process is finished the Congratulations window opens 8 Click Finish 9 Remove your final disc then l...

Page 107: ...plication recovery 3 To recover device drivers that were pre installed click Hardware then click Device driver recovery Important If you have recently reinstalled Windows or installed a new hard drive...

Page 108: ...h disc contains a unique set of software and drivers If a recovery disc does not offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs...

Page 109: ...To recover pre installed device drivers click Device driver recovery click the type of driver you want to recover then click Next 3 If the software or driver is not shown on the list and you have a m...

Page 110: ...system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers You can also create a restore point manually For inst...

Page 111: ...t click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified Manually creating a restore point To manually create a resto...

Page 112: ...ick Next The System Properties dialog box opens to the System Protection tab 3 Click Create The Create a restore point dialog box opens 4 Type a description for the restore point such as the date and...

Page 113: ...ecovery starts and the System Recovery Options dialog box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Windows user account click in the Password...

Page 114: ...rt the Windows DVD into one of your computer s DVD capable drives then restart your computer 2 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of val...

Page 115: ...ction of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you...

Page 116: ...software issues www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care o...

Page 117: ...eway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Trainingfrom Learn With Gateway More t...

Page 118: ...CHAPTER 6 Troubleshooting 112 8511861 book Page 112 Monday December 18 2006 11 20 AM...

Page 119: ...AppendixA 113 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8511861 book Page 113 Monday December 18 2006 11 20 AM...

Page 120: ...providedfor ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert...

Page 121: ...and accessories recommended by Gateway Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been teste...

Page 122: ...the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine th...

Page 123: ...peration and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible t...

Page 124: ...an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system sho...

Page 125: ...to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Pa...

Page 126: ...derstanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing o...

Page 127: ...istered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates c...

Page 128: ...Appendix A Legal Notices 122 8511861 book Page 122 Monday December 18 2006 11 20 AM...

Page 129: ...l removing 32 replacing 32 Blu ray 6 broadband connection connecting 9 buttons See keys and buttons C cable modem 15 connecting 9 Caps Lock indicator 20 21 cards adding expansion 52 replacing expansio...

Page 130: ...drive 6 10 Customer Service Accounting 110 Sales 110 Warranty 110 D default printer 95 defragmenting hard drive 68 deleting files and folders 66 digital audio out 10 digital camera locating USB port...

Page 131: ...teway contact information 3 H hard drive adding 40 backing up files 69 checking for errors 66 checking for free space 65 defragmenting 68 deleting files and folders 66 replacing 40 scanning for errors...

Page 132: ...3 cleaning mouse 63 defragmenting 68 deleting files 66 suggested schedule 60 using Scheduled Task Wizard 70 memory adding 34 installing 34 replacing 34 troubleshooting 88 memory card reader locating 6...

Page 133: ...ce problems 14 Standby Resume 7 troubleshooting 95 turning off computer 17 turning on computer 16 power button 7 power supply replacing 47 printer default 95 installing 26 troubleshooting 95 USB port...

Page 134: ...pport automated troubleshooting 109 Technical Support 110 tips before contacting 108 tutorial service 110 telephone support 108 training CD 111 classroom 111 Gateway Learning Libraries 111 Learn With...

Page 135: ...power supply UPS 14 updating Windows 64 UPS 14 USB port 6 10 26 V volume adjusting 24 adjusting modem 92 controls 24 muting 24 troubleshooting 96 W Windows key 20 21 Windows Media Center troubleshooti...

Page 136: ...130 Index 8511861 book Page 130 Monday December 18 2006 11 20 AM...

Page 137: ...8511861 book Page 131 Monday December 18 2006 11 20 AM...

Page 138: ...MAN 6BAY MBTX CONS REFGDE V R0 12 06 8511861 book Page 132 Monday December 18 2006 11 20 AM...

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