Gateway E-4400 Page 85 System Manual Download

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Troubleshooting

Peripheral/adapter problems

A SCSI device is not recognized by the system

The diskette drive is not recognized by the system

Probable Cause

Solution

The device needs to be
added as new hardware.

From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the directions for
adding the device. If you are not experienced
with this procedure, call technical support.

The SCSI ID may be
invalid.

Assign an available SCSI ID to the device.

The SCSI chain is not
terminated.

Make sure the last device on the SCSI chain
is terminated.

The device cables are
not installed correctly.

Open the system, then check all cables
between the controller and the device.

Probable Cause

Solution

The diskette drive may
be configured incorrectly.

Restart your computer, then press

to enter

the BIOS Setup utility program. From the Boot
| Removable Devices menu, make sure that
the disk drive parameters are set correctly.

The drive cables are not
connected properly.

Open the system, then check all cables
connected to the controller card.

The drive controller is not
seated properly.

Open the system, then reseat the drive
controller.

Important

Some systems do not have a floppy controller card
because the floppy controller is built into the system board.

Summary of Contents for E-4400

Page 1: ...MAN US E4400 SYS GDE MVCASR1 1 00 8505593 8505593 8505593 8505593 E 4400 Desktop System Manual...

Page 2: ...n Self Test 11 Setting up the operating system 11 Turning off your system 12 Resetting your system 13 3 Case Access 15 Static electricity precautions 15 Opening the case 17 Closing the case 19 4 Repla...

Page 3: ...uppressors 55 Line conditioners 56 Uninterruptible power supplies 56 Maintaining and managing your hard drive 57 Hard drive maintenance utilities 57 Hard drive management practices 59 System integrity...

Page 4: ...72 Troubleshooting guidelines 72 CD drive problems 73 Hard drive problems 75 Memory processor problems 76 Modem problems 77 Peripheral adapter problems 78 Printer problems 80 System problems 81 Video...

Page 5: ...iv...

Page 6: ...plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are p...

Page 7: ...em or other Gateway products Some types of information you can access are Hardware driver and software application updates Technical tips Service agreement information Technical documents and componen...

Page 8: ...mbus Dynamic Random Access Memory RDRAM Intel 820 Camino chipset 4X AGP graphics video add on card Three PCI slots One 3 5 inch 1 44 MB diskette drive one CD drive and one hard drive Keyboard port mou...

Page 9: ...o and reads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Hard drive LED lights when the hard drive is active Power button turns the computer on and of...

Page 10: ...uter power cord The other end of the power cord plugs into an AC outlet or power strip RJ 45 LAN connector lets you connect to a network and the Indicator LEDs show LAN activity yellow LED and 100 Mb...

Page 11: ...ll external peripheral devices 2 Lift the right side of the computer until it rests vertically on its left side 3 Lift the front of the computer by pushing on the top front rocking it back and place t...

Page 12: ...em board The following figure and list identify system board components A AGP slot B Parallel port C Serial port 2 D Serial port 1 E Mouse port F Keyboard port G USB ports 2 H Audio line out A D E F G...

Page 13: ...6 System Features I Microphone in J Audio line in K Configuration jumper J5K1 L Battery M Slot 1 connector N RIMM sockets 2...

Page 14: ...connectors and slots used by the internal system components Front A SW1 Chassis intrusion switch B ATX power connector C JP11 SCSI LED connector D Front panel control and chassis fan connector E NLX...

Page 15: ...es Back A Primary IDE connector B Secondary IDE connector C Floppy Drive connector D RJ 45 LAN connector E Ethernet LAN Indicator LEDs Green 100 Mb sec Yellow LAN activity D B C E A Pin 1 position on...

Page 16: ...system from extreme temperature and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic f...

Page 17: ...are plugged into an AC outlet or power strip To start the system 1 If you have connected the system components to a power strip make sure all the system components are turned off then turn on the powe...

Page 18: ...formation press TAB during POST Press ESC to bypass the remaining memory count The system displays an error message if POST finds any problems Write down the error message that appears Setting up the...

Page 19: ...safe to turn off your computer Windows NT only turn off the computer by pressing the power button 3 Turn off the monitor and all peripheral devices Warning When you turn the computer off by pressing t...

Page 20: ...3 If the computer does not respond restart the computer by pressing the reset button 4 After displaying some of the startup screens a message appears asking if you would like to run ScanDisk 5 Run Sc...

Page 21: ...14 System Setup...

Page 22: ...static electricity discharge 1 Wear a grounding wrist strap available at most electronics stores 2 Turn off the computer power 3 Discharge any static electricity by touching a bare metal surface on th...

Page 23: ...outside of antistatic bags since only the inside of a bag provides antistatic protection Always hold cards by their edges or their metal mounting brackets Avoid touching components on the cards and t...

Page 24: ...ecautions on page 15 to avoid static electricity damage To remove the chassis cover 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Re...

Page 25: ...ree of the front bezel Remove the cover To remove the front bezel 1 Lift the three upper tabs and push them through the slots in the chassis The top of the bezel unlatches out and away from the chassi...

Page 26: ...the bezel into the chassis until the three upper tabs snap into their locking holes Two of the three upper tabs latch underneath the locking holes One tab latches over the top of the chassis To repla...

Page 27: ...20 Case Access...

Page 28: ...ing types Half height 3 5 inch diskette drives The riser card has a floppy controller that supports up to two diskette drives one of which is the 3 5 inch diskette drive that comes with your computer...

Page 29: ...guring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller install the add in card before you install the drive ID...

Page 30: ...DE devices such as tape backup drives The two IDE connector cables are used to connect IDE devices such as CD drives and hard drives If you want to add additional drives you can replace the drive conn...

Page 31: ...case on page 17 and remove the front bezel see To remove the front bezel on page 18 observing the Static electricity precautions on page 15 3 Locate the 3 5 inch diskette or 5 25 inch CD drive If you...

Page 32: ...the locking tabs snap into place 8 Connect the power and data cables making sure the cables match their original position See your drive documentation for proper drive jumper settings and cable orient...

Page 33: ...tall an additional device in the 3 5 inch drive bay 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case...

Page 34: ...he back of the drive See drive documentation for proper drive jumper settings and cable orientation 9 Reinstall the CD drive and 3 5 inch diskette drive see 3 5 inch diskette or CD drives on page 24 f...

Page 35: ...3 Locate the 3 5 inch hard drive and mounting plate ring 4 Lift the ring slightly then pull it towards the center of the drive until the spring latch releases Lift the drive out of the chassis 5 Remo...

Page 36: ...rd and an additional IDE connector cable to complete the installation To install a second hard drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external periph...

Page 37: ...ive 7 Secure the drive to the bracket with a screw 8 Replace the mounting bracket into the chassis and slide the two locking tabs together 9 Replace the two screws you removed in Step 3 10 Replace the...

Page 38: ...Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case see Opening the case on page 17 and remove the chassis cover see To remove...

Page 39: ...32 System Components 4 Lift the panel up and out 5 Clear the panel from the chassis Tabs...

Page 40: ...r on the system board from the riser card and move the board slightly out of the chassis 7 Grasp the edge of the system board and carefully slide it out of the chassis 8 If the system board is being r...

Page 41: ...ard 2 Align the rails located underneath the system board with the guides on the chassis and slide the system board into the chassis 3 Push in the release lever until it is parallel with the chassis T...

Page 42: ...kit includes the Pentium processor a heat sink and a disposable electrostatic wrist strap To replace the processor 1 Turn off the system and disconnect the power cord modem cord if installed and all e...

Page 43: ...toward the processor The tab that locks the processor in place opens Lift up slightly on the side of the processor 6 Repeat the previous two steps for the other side of the processor 7 Pull the proce...

Page 44: ...rocessor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 9 Close the case see Closing the case on page 19 10 Reconnect the powe...

Page 45: ...are covered by a metal heat spreader Refer to the chart below to determine how many devices are on each type of RIMM module and for suggested memory configurations Continuity Modules CRIMMs are requi...

Page 46: ...32 2 RIMMs with 16 devices 256 MB RIMM Modules 128 Mb RDRAMs Number of Devices Total Memory One 64 MB Non ECC RIMM One CRIMM 4 1 RIMM with 4 devices 64 MB Two 64 MB Non ECC RIMMs 8 2 RIMMs with 4 devi...

Page 47: ...he socket clamps on each side of the RIMM socket and remove the CRIMM 4 If you are replacing a RIMM pull open the socket clamps on each side of the RIMM socket then lift the RIMM out of the socket 5 S...

Page 48: ...notches in the RIMM socket 7 Gently press the RIMM into the socket until it is firmly seated Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM 8 Close the case...

Page 49: ...ny jumpers and switches on the card if required in the card instructions 2 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 3 Open the case s...

Page 50: ...le 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card 7 After seating the card firmly replace the slot cover bracket 8 Connect any cables to the...

Page 51: ...alues from the Main BIOS Setup utility screens so you can reenter them after you replace the battery For more information about the BIOS Setup utility program see page 47 3 Turn off the computer disco...

Page 52: ...you recorded in Step 2 If the CMOS data is not correct change the information in the BIOS Setup utility screens as necessary Troubleshooting the battery installation If you have problems after instal...

Page 53: ...any pins Disconnect and reconnect the cables then replace the cover carefully so as not to disturb any cables Turn off the computer remove the cover and if you have the proper test equipment verify th...

Page 54: ...ssing F1 when prompted during the startup process The Main BIOS Setup utility screen which may not look like the screen shown below opens BIOS Setup Utility Main Advanced Security Power Boot Exit Item...

Page 55: ...the previous screen or exits you from the BIOS Setup utility F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all parameters then exit...

Page 56: ...ompt format a s 2 Put a blank diskette in the diskette drive then press ENTER 3 Follow the instructions on the screen To note the current BIOS settings 1 Remove the bootable diskette and restart your...

Page 57: ...s ENTER The BIOS files are loaded 7 Once the BIOS files have been loaded remove the diskette from drive A and press ENTER when prompted to restart the computer 8 As the computer starts up verify that...

Page 58: ...em such as a power outage the update may not be successful You can then attempt to recover the BIOS by setting the J5K1 jumper When you are attempting to recover the BIOS no image appears on your moni...

Page 59: ...BIOS has been successfully recovered Remove the diskette from drive A turn off the computer and disconnect the power cord If you do not hear two beeps the BIOS recovery was not successful See the trou...

Page 60: ...not beep at all If the computer beeps continuously make sure all the BIOS files you downloaded are on your diskette If the computer does not beep at all and the diskette drive light stays on make sur...

Page 61: ...54 Using the BIOS Setup Utility...

Page 62: ...far above normal for a few milliseconds Data may be lost or the system may be damaged To protect against power surges use a surge suppressor The surge suppressor absorbs voltage surges and prevents th...

Page 63: ...A line conditioner protects your system from the small daily fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some elect...

Page 64: ...up of sectors that has lost its place in the table that the operating system uses to locate files ScanDisk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Scan...

Page 65: ...k the drive you want to check 3 Select File then Properties The drive s properties window opens 4 Click the Tools tab 5 At Error checking click Check Now The Check Disk window opens 6 Select the optio...

Page 66: ...agmentation it may take a half hour or longer to defragment it depending upon the size of the hard drive Hard drive management practices By deleting unneeded files from your hard drive and managing th...

Page 67: ...llow the instructions on the screen To run Backup in Windows NT 1 Click Start then Programs Administrative Tools then Backup 2 Follow the instructions on the screen Deleting unneeded files By deleting...

Page 68: ...ive in Windows it is not immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediat...

Page 69: ...uter regularly Make sure to update Norton s AntiVirus periodically to keep up with new viruses Make backup copies of all files and write protect the diskettes A virus cannot infect a write protected d...

Page 70: ...ur system components Through LANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels To install LANDesk Client Manager 1...

Page 71: ...time To create a startup diskette 1 Click Start then select Settings then Control Panel The Control Panel Window opens 2 Double click Add Remove Programs The Add Remove Program Properties window opens...

Page 72: ...your System Restoration CD The System Restoration CD included with your system can be used to Install hardware drivers for Windows 98 and Windows NT Reinstall selected software applications such as L...

Page 73: ...n This is normal Using Standby in Windows 98 Windows 98 supports two standards of power management Advanced Power Management APM and Advanced Configuration and Power Interface ACPI The Standby mode av...

Page 74: ...your system into Standby S1 You can put your system into Standby by clicking Start then selecting Shutdown Standby then clicking OK This procedure puts your system into Standby with both APM and ACPI...

Page 75: ...ower LED turns green and your system returns to the state it was in before it entered Standby To reestablish your network connection 1 Click Start then Shut Down 2 Select Close all programs and log on...

Page 76: ...3 Cup your hand under the mouse and turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesiv...

Page 77: ...ing the computer and monitor cases Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speaker...

Page 78: ...r system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This se...

Page 79: ...As you troubleshoot your system keep the following guidelines in mind Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor Even if the monitor s power is d...

Page 80: ...sure the mute button is not selected The speakers may be faulty Connect a set of headphones to the line out jack to test the output If they work replace the speakers The sound card may not be installe...

Page 81: ...e If you are not experienced with this procedure call technical support The secondary IDE device may be disabled Restart your computer then press F1 to enter the BIOS Setup utility program From the Ad...

Page 82: ...able Cause Solution The primary IDE device may be configured incorrectly Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the ID...

Page 83: ...chip is faulty Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing Probable Cause Solution The processor was i...

Page 84: ...d plugged into the appropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exists correct the prob...

Page 85: ...device on the SCSI chain is terminated The device cables are not installed correctly Open the system then check all cables between the controller and the device Probable Cause Solution The diskette d...

Page 86: ...ette is closed unprotected Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connecte...

Page 87: ...ata cable between the printer and the system Make sure it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If...

Page 88: ...ur computer by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen...

Page 89: ...e is not plugged in or connected properly Check the cable Make sure it is plugged in correctly The mouse driver did not load when the system started Load the appropriate mouse driver manually or conta...

Page 90: ...a working monitor to the computer The monitor s brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not seated correctly...

Page 91: ...ent pins or broken wires The display setup is incorrect From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected...

Page 92: ...from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves The monitor needs to be degaussed Turn off the computer a...

Page 93: ...s type exit and press ENTER Base memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter the BIOS Se...

Page 94: ...rd disk controller failure Make sure the hard drive cable is properly connected Open the BIOS Setup utility program then verify that the correct drive type is selected Hard disk controller failure pre...

Page 95: ...switch setting to AT Keyboard controller failure Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT Keyboard not detected See T...

Page 96: ...sure the printer is online Required parameter missing Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press ENTER Syntax error Make sure you...

Page 97: ...90 Troubleshooting...

Page 98: ...rce indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to...

Page 99: ...ommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Alw...

Page 100: ...If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one...

Page 101: ...request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of t...

Page 102: ...be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certi...

Page 103: ...ndards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in w...

Page 104: ...a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interfe...

Page 105: ...rk services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent...

Page 106: ...ss 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of con...

Page 107: ...n of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or...

Page 108: ...ce Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC...

Page 109: ...incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway re...

Page 110: ...ssors operating at 533 600 733 800 866 933 MHz and faster Cache 256k or 512K depending on processor RAM Two RIMM sockets on the system board support 2 5 volt Rambus Dynamic Random Access Memory RDRAM...

Page 111: ...hree PCI slots on riser card Drive Bays One 5 25 inch drive bay occupied by CD drive and four 3 5 inch drive bays one occupied by diskette drive Temperature operating 10 to 35 Celsius or 50 to 95 Fahr...

Page 112: ...ower button as standby button 67 C cabling drive 23 case cleaning 70 closing 19 opening 17 CD drive illustration 2 installing 26 problems 73 replacing 24 chassis cover removing 17 replacing 19 Check D...

Page 113: ...ng 28 LED light emitting diode 2 maintenance 57 maintenance utilities 57 management 57 59 replacing 28 troubleshooting 75 I IDE drive cabling 23 installing 3 5 inch diskette drive 24 5 25 inch drive 2...

Page 114: ...ricity 15 printer troubleshooting 80 processor heat sink 35 replacing 35 troubleshooting 76 protecting system against power source problems 55 against viruses 62 R rear panel 3 recording the system co...

Page 115: ...essors 55 System specifications 105 system cleaning 69 components 31 error messages 86 integrity 62 recovery 64 troubleshooting 81 system board components 5 DIMM banks 38 illustration 5 installing 34...

Page 116: ...SB port 3 utilities hard drive maintenance 57 V vertical desktop feature 4 video port 3 video troubleshooting 83 virus protection 62 viruses protecting against 62 voltage selector 3 W wakeup circuitry...

Page 117: ...112 Index...

Page 118: ...MAN US E4400 SYS GDE MVCASR1 1 00 8505593 8505593 8505593 8505593 E 4400 Desktop System Manual...

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