Gateway E-100M, Technical Reference Manual

Page: 86 / 118

CHAPTER 9: Troubleshooting
80
Memory card reader
Drive letter for the memory card slot does not appear in the My
Computer window
•
Reboot your notebook.
Modem (cable or DSL)
The modem does not connect
•
Make sure that the modem cable is plugged into the
Ethernet network jack and not the modem jack. For the
location of your network jack, see “Right” on page 6 .
•
See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. For the
location of your modem jack, see “Right” on page 6 .
•
Make sure that your notebook is connected to the
telephone line and the telephone line has a dial tone.
•
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
appropriately.
To check the dialing properties:
1
Click ( Start ), then click Control Panel . The
Control Panel window opens.
2
Click Hardware and Sound .
Help
For more information about dialing properties, click
Start
,
then click
Help and Support
. Type the keyword
dialing
in the
Search
Help box
, then press
E
NTER .