Gateway E-100M, Technical Reference Manual

Page: 81 / 118

www.mpccorp.com
75
You see an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet connection, or
your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If you
still get the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
•
The condition of the telephone lines in your residence or
at your local telephone service
•
The condition of the Internet computers to which you
connect and the number of users accessing those
computers
•
The complexity of graphics and multimedia on Web
pages
•
Having multiple Web browsers open, performing
multiple downloads, and having multiple programs open
on your notebook
People are sending you e-mail messages, but you have not
received any mail
•
Click the receive button in your e-mail program.
•
Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Keyboard
A keyboard character keeps repeating or you see a “Keyboard
stuck” or “Key failure” error message
•
Make sure that nothing is resting on the keyboard.
•
Make sure that a key is not stuck. Press each key to loosen
a key that might be stuck, then restart your notebook.
You are pressing a letter key and a number appears on the screen
•
The numeric keypad is turned on. For more information
about using your keyboard, see “Using the keyboard” on
page 20 .
An external keyboard does not work
•
Make sure that the keyboard cable is plugged in correctly.