Gateway E-100M Technical Reference Manual Download

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CHAPTER 9: Troubleshooting

•

Remove all extension cables and switchboxes.

•

Clean the keyboard by using an aerosol can of air with

a narrow, straw-like extension to remove dust and lint

trapped under the keys.

•

Try a keyboard that you know works to make sure that

the keyboard port works.

•

If you spilled liquid in the keyboard, turn off your

notebook and unplug the keyboard. Clean the keyboard

and turn it upside down to drain it. Let the keyboard dry

before using it again. If the keyboard does not work after

it dries, you may need to replace it.

Media Center

This section only covers problems relating to Media Center

mode. Media Center mode is available only on Windows XP,

Windows Vista Home Premium and Ultimate versions. To view

Media Center troubleshooting information that is not covered

in this section, go to the MPC support Web Site at

www.mpccorp .com

The Media Center video display looks bad on your TV
Many factors, such as the display type, quality of the video

source, type of connection used, quality of video cables, display

device screen resolution, size of TV, age of the TV, or the type

of TV (interlaced or progressive scan), can affect the video

quality significantly:

Summary of Contents for E-100M

Page 1: ...NOTEBOOK DE E 100M Technical Reference Manual ...

Page 2: ......

Page 3: ...puter desk and chair 13 Sitting at your notebook 13 Avoiding discomfort and injury from repetitive strain 13 Connecting the AC adapter 14 Protecting from power source problems 15 Connecting the dial up modem 16 Connecting to a broadband modem or network 17 Starting your notebook 18 Waking up your notebook 18 Using the status indicators 19 Using the keyboard 20 Key types 22 System key combinations ...

Page 4: ...Managing Power 39 Recharging the battery 40 Changing the battery 40 Replacing the battery 40 Recalibrating the battery 41 Getting the most from your battery 42 Maximizing battery performance 42 Conserving battery power 42 Using alternate power sources 43 Chapter 6 Traveling with Your Notebook 45 Packing your notebook 46 Traveling by air 46 Dial up modem 46 Radio frequency wireless connections 47 F...

Page 5: ... or replacing memory modules 61 Replacing the hard drive kit 64 Chapter 9 Troubleshooting 67 Safety guidelines 68 First steps 68 Troubleshooting 69 Audio 69 Battery 69 CD drives external 69 Diskette drive external 69 Display 70 DVD drives external 71 Ethernet 73 File management 73 Hard drive 73 Internet 74 Keyboard 75 Media Center 76 Memory 79 Memory card reader 80 Modem cable or DSL 80 Modem dial...

Page 6: ...nting device 88 Power 88 Printer 89 Sound 90 Status indicators 90 Touchpad or pointing device 91 Video 91 Telephone support 91 Before calling MPC Customer Care 91 Appendix A Legal Information 93 Index 103 EMA001127 00 ...

Page 7: ...CHAPTER1 1 About This Reference MPC contact information Microsoft Certificate of Authenticity For more information ...

Page 8: ...oft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit MPC s Support page at www mpccorp com or the Web address shown on your notebook s label The Support page also has links to additional MPC documentation and detailed specifications Important The labels ...

Page 9: ...CHAPTER2 3 Checking Out Your Notebook Front Left Right Bottom Keyboard area ...

Page 10: ... mode n LED off Notebook is off Battery charge indicator n LED blue Battery is fully charged n LED purple Battery is charging n LED blinking red Battery charge is very low n LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low Batterycharge indicator Power indicator ...

Page 11: ...aution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface PC Card slot Insert one Type II PC Card into this slot For more informa...

Page 12: ... a dial up modem cable into this jack For more information see Connecting the dial up modem on page 16 IEEE 1394 port Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder or MP3 player into this 4 pin IEEE 1394 port Headphone jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when speakers or headphones are plugged into t...

Page 13: ...lified speakers are not plugged in Memory bay Install a memory module into this bay For more information see Adding or replacing memory modules on page 61 Battery latch Slide to release the battery For more information see Changing the battery on page 40 Battery Provides power when the notebook is not plugged into AC power Memory bay Battery latch Hard drive bay Battery Customer care label Speaker...

Page 14: ...nsert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Customer Care label Includes the Customer Care information For more information go to http supp...

Page 15: ...omputer keyboard For more information see Using the keyboard on page 20 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 25 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators on page 19 Status indicators Power but...

Page 16: ...CHAPTER 2 Checking Out Your Notebook 10 ...

Page 17: ...afely and comfortably Connecting the AC adapter Connecting the dial up modem Connecting to a broadband modem or network Starting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Turning your wireless radio on or off ...

Page 18: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Page 19: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Page 20: ...tages that can cause serious injury or death Contact MPC about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from MPC Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the battery...

Page 21: ...r surge the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage Protect your notebook and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Important If the battery charge indicator does not turn blue after three hours contact MP...

Page 22: ...em 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection Important The modem will not work with digital or PBX telephone lines ...

Page 23: ...use to connect to a cable or DSL modem or to a wired Ethernet network To connect to a cable or DSL modem or to a wired Ethernet network 1 Insert one end of the network cable into the network jack on your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack ...

Page 24: ...D panel without turning off your notebook it may enter a power saving mode called Sleep While in Sleep mode the power indicator flashes If your notebook is in Sleep mode press the power button to wake it up Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook s...

Page 25: ... may need to press FN F1 to toggle the status indicators on Indicator Icon Description Wireless network optional n LED on Wireless IEEE 802 11 radio is turned on n LED off Wireless IEEE 802 11 radio is turned off Hard drive n LED blinking Hard drive is being accessed n LED off Hard drive is not being accessed Power n LED on Notebook is on n LED blinking Notebook is in Sleep mode n LED off Notebook...

Page 26: ... the Num Lock keys for the numeric keypad Battery charge n LED blue Battery is fully charged n LED purple Battery is charging n LED blinking red Battery charge is very low n LED solid red Battery is malfunctioning Num lock n LED on Numeric keypad is turned on n LED off Numeric keypad is turned off Caps lock n LED on Caps lock is turned on n LED off Caps lock is turned off Indicator Icon Descriptio...

Page 27: ...www mpccorp com 21 Tip You can attach an external keyboard to the notebook or optional port replicator using a USB port You do not need to shut down the notebook to connect a USB keyboard ...

Page 28: ...ic actions For more information see System key combinations on page 23 Numeric keypad Use these keys to type numbers when the numeric keypad is turned on Press FN to turn on the numeric keypad FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other key...

Page 29: ...s to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Enter Sleep mode or Hybrid Sleep mode Press the power button to leave Sleep mode Toggle the notebook display in the following order n The LCD n An external monitor or projector a monitor or projector must be plugged into the monitor port on your notebook n...

Page 30: ...sunlight Press a second time to decrease the brightness below the normal lowest brightness setting Use this feature in dim lighting situations Press a third time to return the display to the normal brightness setting Important Using this feature will affect battery performance Decrease volume For more information see Turning your wireless radio on or off on page 27 Increase volume For more informa...

Page 31: ...below the touchpad to select objects Tip You can attach a mouse to the notebook or optional port replicator using a USB port You do not need to shut down the notebook to connect a USB mouse Tip You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the l...

Page 32: ...on the screen Position the pointer over the object Quickly press and release the left button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Access a shortcutmenu or find more information about an object on the screen Position the pointer over the ...

Page 33: ...nication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wire...

Page 34: ...less IEEE 802 11 radio on or off Press FN F2 The wireless status indicator turns on or off For the location of the wireless status indicator see Using the status indicators on page 19 Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device such as a printer scanner camera MP3 player headphone keyboard or mouse To turn the Bluetooth radio on or off P...

Page 35: ...R4 29 Using Drives and Accessories Using the memory card reader Adding and removing a PC Card Installing a printer or other peripheral device Viewing the display on a projector or monitor Ordering accessories ...

Page 36: ...serting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Removing a memory card To remove a memory card 1 Push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card out of the notebook Important RS Multimedia Card and Mini Secure Digital cards...

Page 37: ...insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your notebook To remove a PC Card 1 Turn off your notebook then go to Step 5 OR Double click the remove hardware icon in the taskbar The Safely Remove Hardware dialog box opens 2 Click the PC Card name then click Stop The Stop a Hardware device dialog box opens 3 Cli...

Page 38: ...CHAPTER 4 Using Drives and Accessories 32 6 Eject the PC Card by pressing the eject button again ...

Page 39: ...to install any software the device needs After doing this you can disconnect and reconnect the device at any time Connecting a USB device Your notebook has USB ports for connecting devices such as a CD or DVD drive diskette drive flash drive printer scanner camera keyboard or mouse Important Before you install a printer scanner or other peripheral device see the device documentation and installati...

Page 40: ...nk port for connecting devices such as a video camera To connect your IEEE 1394 device to your notebook 1 Connect one end of the IEEE 1394 cable to your IEEE 1394 device 2 Connect the other end of the cable to the IEEE 1394 port on your notebook Tip For the location of the USB ports on your notebook see Right on page 6 Important For more information about using the IEEE 1394 port on your device se...

Page 41: ...tional port replicator 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Select the options for the projector or external monitor then click OK 6 Press FN F4 to switch between viewing the display on the LCD panel viewing the display on the projector or mon...

Page 42: ...ries or supplies Hard drives If you want to increase your internal storage space try replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 64 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or re...

Page 43: ...xpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents USB flash drive Use a USB flash drive for storing files or transferr...

Page 44: ...CHAPTER 4 Using Drives and Accessories 38 ...

Page 45: ...CHAPTER5 39 Managing Power Recharging the battery Changing the battery Recalibrating the battery Getting the most from your battery ...

Page 46: ...notebook 3 Turn your notebook over so the bottom is facing up Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your MPC notebook Discard used batteries according to local hazardous material regulations The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 1...

Page 47: ...you are using it but the battery charge is not low you may need to recalibrate your battery You should also recalibrate the battery periodically to maintain the accuracy of the battery gauges To recalibrate the battery 1 Connect your notebook to AC power and let the battery charge completely 2 Disconnect the AC power and restart your notebook 3 Completely discharge the battery 4 After the battery ...

Page 48: ...ete discharge and recharging a partially charged lithium ion battery does not cause harm because there is no memory Conserving battery power To conserve power while using the battery to power your notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like IEEE 1394 and USB devices and optical drives Remove PC Cards when you do ...

Page 49: ...rnate power sources To extend battery life use alternate power sources whenever possible If traveling internationally take electrical adapters Save the battery for times when you cannot use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile c...

Page 50: ...CHAPTER 5 Managing Power 44 ...

Page 51: ...CHAPTER6 45 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Page 52: ...curity asks you to start your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an a...

Page 53: ...ices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media for trans...

Page 54: ...tup password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set User Password then press ENTER ...

Page 55: ...gement settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 39 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provide additional USB ports Take a network cable if you need to connect to a network Some hotels provide Internet connectivity only through their networ...

Page 56: ...CHAPTER 6 Traveling with Your Notebook 50 ...

Page 57: ...CHAPTER7 51 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system ...

Page 58: ...rittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standa...

Page 59: ...ld abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the ...

Page 60: ...requently because it cannot hold a full charge Do not expose the battery to high heat or freezing temperatures Hot batteries discharge very quickly and cold ones cannot create as much power Short battery life is more likely to be caused by heat than by charge discharge patterns Keep your lithium ion battery cool Avoid a hot car for example Charge often but do not try to fully discharge the battery...

Page 61: ... ion battery use one exclusively and keep the other cool by placing it in the refrigerator Make sure that it is wrapped protectively and that nothing will be dropped on it Do not freeze the battery Do not use old batteries Avoid purchasing spare lithium ion batteries and storing them for later use Do not buy old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra...

Page 62: ...instructions on reinstalling software and drivers that were not pre installed see that product s documentation or support Web site If re installing software or drivers does not help then the problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Using Microsoft System Restore on page 56 Using Microsoft System Restore Microsoft ...

Page 63: ...click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your notebook Help For more information about using Microsoft System Restore click Start then click Help and Support T...

Page 64: ...enter The Backup and Restore Center opens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab 3 Click Create The Create a restore point dialog box opens 4 Type a description for the restore point such as the date and time then click Create The restore point is created 5 Click OK ...

Page 65: ...CHAPTER8 59 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Page 66: ...ion Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and mo...

Page 67: ...page 60 2 Turn off your notebook 3 Disconnect from the optional port replicator 4 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 5 Disconnect all peripheral devices connected to the notebook and remove any PC cards 6 Turn your notebook over so the bottom is facing up then remove the battery For more information see Changing the battery on page 40 Impo...

Page 68: ...sen the captive memory bay cover screw this screw cannot be removed then remove the cover 8 Gently press outward on the clip at each end of the memory module until the module tilts upward 9 Pull the memory module out of the slot Screw Clip Clip ...

Page 69: ...le lines up with the tab in the memory bay 11 Gently push the module down until it clicks in place 12 Replace the memory bay cover then tighten the captive screw 13 Insert the battery then turn your notebook over 14 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 15 Reconnect all peripheral devices and replace any PC cards Important Use only memor...

Page 70: ...the new hard drive 3 Follow the guidelines under Preventing static electricity discharge on page 60 4 Turn off your notebook 5 Disconnect from the optional port replicator 6 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 7 Disconnect all peripheral devices connected to the notebook and remove any PC cards 8 Turn your notebook over so the bottom is fac...

Page 71: ...e hard drive is attached to the back of the cover 11 Remove the screws on the side of the hard drive that secure the hard drive to the hard drive cover 12 Remove the metal shield covering the old drive 13 Insert the new drive label side up onto the cover so the screw holes line up Screw Screw Screw Screw Screw Screw ...

Page 72: ...r OR Connect the power adapter modem cable network cable and external DVD drive 19 Turn on your notebook open the external DVD drive insert the Windows DVD close the DVD drive then restart your notebook 20 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may be prompted to insert your Driver...

Page 73: ...CHAPTER9 67 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 74: ...connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on If the notebook will not turn on try turning it on with the notebook plugged in and the battery removed then try turning the notebook on with the notebook unplugged ...

Page 75: ...he installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical order Audio Audio troubleshooting is covered under Sound on page 90 Battery Battery troubleshooting is covered under Power on page 88 CD drives external ...

Page 76: ...e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again You see a Non system disk NTLDR is missing or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure that the diskette you are using is IBM compatible The di...

Page 77: ...y numerous or dense on your display contact MPC Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected The display is blank Adjust the brightness using the system keys or Windows Mobility Center For more information about adjusting the brightness see Adjusting brightness on page 27 Make sure the notebook is not in Sleep or Hibernate mode Press...

Page 78: ... instructions on how to adjust the volume control in Windows see Turning your wireless radio on or off on page 27 Make sure that Mute controls are turned off If you are using the built in speakers make sure that nothing is plugged into the headphone jack For the location of the headphone jack see Right on page 6 If you are using headphones make sure that they are plugged in and turned on If you ar...

Page 79: ...cycle Bin Hard drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive Caution If a file was delet...

Page 80: ...odem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack For the location of your modem jack see Right on page 6 OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack For the location of your network jack see Right on page 6 Make sure that you do not have a problem with yo...

Page 81: ... those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your Internet service provider ISP is set up correctly Con...

Page 82: ...does not work after it dries you may need to replace it Media Center This section only covers problems relating to Media Center mode Media Center mode is available only on Windows XP Windows Vista Home Premium and Ultimate versions To view Media Center troubleshooting information that is not covered in this section go to the MPC support Web Site at www mpccorp com The Media Center video display lo...

Page 83: ...default the notebook uses a screen resolution optimized for the LCD screen Many TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the Media Center screen resolution to 800 600 or 640 480 Size of display device Small computer monitors for standard computer applications are generally not optimized for ...

Page 84: ... from top to bottom without the odd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the Media Center computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your Media Center to output to a TV Your Media Center computer detects if you are using a VGA display device and automatically ch...

Page 85: ...a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot For more information about installing memory see Adding or replacing memory modules on page 61 Use the Memory Diagnostics Tool to help determine if a memory module is failing To check the memory 1 Click Start then click Control Panel The Control Panel window opens 2...

Page 86: ...phone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are ...

Page 87: ...telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either ...

Page 88: ... is not recognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook For the location of your modem jack see Right on page 6 If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use a different modem...

Page 89: ...nusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab 5 Click the modem you want to adjust then c...

Page 90: ...mputers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same S...

Page 91: ...dem and your access point If you previously accessed the Internet through a dial up modem Internet Explorer may not be set up to access the Internet through a network You cannot connect to your home network If your notebook is a member of a domain at your workplace you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network Yo...

Page 92: ...our computer if other computers with the same network name are within range of your computer You are in a wireless network you can see the network but cannot communicate send files print or get to the Web If your access point uses WEP go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but...

Page 93: ...and your ISP requires you to use a static IP address your notebook is not set up to use a DHCP server Modify the network properties so your notebook is set up for using a DHCP server You cannot connect to your network If your notebook is a member of a domain at your workplace you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home...

Page 94: ...ctor is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Check the power management settings Make sure that the battery is installed correctly...

Page 95: ...ke sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Printers 4 Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer for instructions on inst...

Page 96: ...Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turned up For more information about using your volume control see Turning your wireless radio on or off on page 27 Make sure that the Windows volume control is turned up For instructions on how to adjust the volume contr...

Page 97: ... is turned on and that the video cable is connected correctly Telephone support Before calling MPC Customer Care If you have a technical problem with your notebook follow these recommendations before contacting MPC Customer Care Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on If a periph...

Page 98: ...r messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The label on the bottom of your notebook includes the MPC Customer Care information For more information see MPC contact information on page 2 Warning To avoid bodily injury do not attempt to troubleshoot your notebook problem if Power cor...

Page 99: ...APPENDIX A 93 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 100: ...scord willfit onlyintoagrounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your notebook is fitted with a TV ...

Page 101: ...while operating a wireless device Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication...

Page 102: ...vices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operating in the 2 4 GHz band and or 5 15 5 35 GHz band may be present embedded in your notebook system This section is o...

Page 103: ...eception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separati...

Page 104: ...anges in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact ...

Page 105: ...e that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B ...

Page 106: ...ent should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines a...

Page 107: ...art for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new MPC equipment Call MPC to see if this program is available in your area If you need further ...

Page 108: ...any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development MPC reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Intel Intel Inside logo and Pentium are registered trademarks of Intel Corporation Microsoft MS and Windo...

Page 109: ...ing power 42 installing 40 latch 7 locating 7 managing power 42 purchasing 36 recalibrating 41 recharging 14 40 release latch 7 replacing 40 bays battery 40 hard drive 7 memory 7 61 Bluetooth 24 brightness adjusting 24 27 system keys 24 C cable lock 6 cable modem 6 17 camera See digital camera See digital video camera Caps Lock indicator 20 cards inserting memory card 30 inserting PC Card 31 memor...

Page 110: ...6 i Link 6 33 IEEE 1394 6 33 keyboard 6 microphone 6 modem dial up 6 16 monitor VGA 5 35 mouse 6 network 6 17 port replicator 5 power 5 14 printer 6 projector 35 scanner 6 speaker 6 USB 6 33 VGA 5 35 video camera 6 copyright notice 102 D default printer 89 dialing codes 46 dial up modem 6 16 digital camera memory card reader 5 30 USB port 6 digital video camera connecting 34 IEEE 1394 port 6 direc...

Page 111: ...d Sleep mode 23 system key 23 I i Link port 6 33 IEEE 1394 port 6 33 IEEE 802 11 using while traveling 47 indicators See status indicators inkjet printer 37 installing battery 40 devices 33 digital camera 33 digital video camera 33 hard drive 64 memory 61 PC Card 31 peripheral devices 33 printer 33 scanner 33 Internet troubleshooting 74 81 J jacks See connections K Kensington cable lock 48 lock sl...

Page 112: ...ng 36 removing 61 replacing 61 troubleshooting 79 memory card reader locating 5 memory cards supported 30 using 30 microphone jack 6 Microsoft Certificate of Authenticity 2 Microsoft System Restore 56 model number 2 48 modem cable 6 17 connecting 16 17 dial up 46 DSL 6 17 international adapter 46 jack dial up 6 16 troubleshooting 80 monitor adding external 35 port 5 using 23 mouse connecting 25 tr...

Page 113: ...adapter 14 43 automobile airplaneadapter 43 battery 40 41 42 button 9 23 connector 5 14 conserving battery power 42 EmPower adapter 43 extending battery life 42 Hybrid Sleep mode 23 indicator 4 18 19 international adapter 49 management 39 42 Sleep mode 18 23 source problems 15 status box 23 status indicator 4 19 troubleshooting 88 turning on notebook 18 power adapters airplane 36 automobile 36 pri...

Page 114: ...g menu 26 Sleep mode 18 23 system key 23 SO DIMM See memory software recovering 56 sound adjusting 24 muting 24 troubleshooting 90 speakers built in 7 jack 6 starting notebook 18 programs 26 startup password 48 static electricity 60 status indicators battery charge 4 20 Caps Lock 20 drive activity 19 hard drive 19 location 9 numeric keypad 20 Pad Lock 20 power 4 19 toggle on or off 23 90 troublesh...

Page 115: ...ety guidelines 68 screen 70 91 screen area 70 screen resolution 70 sound 90 status indicators 90 technical support 91 telephone support 91 touchpad 91 video 91 Web site connection speed 75 turning off wireless network 23 27 turning on notebook 18 wireless network 23 27 U upgrading 59 USB port 6 33 user password 48 V VGA port 5 35 video monitor port 5 projector port 5 troubleshooting 91 VGA port 5 ...

Page 116: ...110 Index ...

Page 117: ......

Page 118: ...MAN CYCLOPS REF GDE V R2 2 08 EMA001127 00 ...

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