Helpdesk -
39
If your computer cannot display the Windows desktop:
Restart your computer, press the
Alt+F10
key upon start-up when the Gateway logo appears to start the
Recovery Program.
Miscellaneous Troubleshooting
Keyboard & Mouse
My Keyboard Does Not Work
1. The numeric keypad is disabled
When the Num Lock key is active, the numeric keypad can be used to enter numbers, like the
keyboard of a calculator. When the Num Lock key is not activated, the keypad either functions as a
second set of cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain
compact keyboards).
2. Your keyboard is not properly connected (see your Installation Guide).
a. Switch your computer OFF.
b. Disconnect then reconnect the keyboard properly.
c. Switch your computer ON.
3. Your cordless keyboard is not properly connected.
a. Check that the receiver is connected properly (see page 6).
b. If your receiver uses a USB connector, try to connect it to another port.
c. Also check your batteries.
My Mouse Does Not Work
1. Your mouse is not properly connected.
Follow the same procedure as for checking keyboard connection.
2. The mouse needs to be cleaned.
a. Switch your computer OFF.
b. Turn the mouse upside down.
c. Open the underside of the mouse.
d. Extract the track ball from the mouse belly and clean it.
e. Gently clean the bearings in the track ball housing with a moist soft cloth. If it
needs further cleaning, carefully remove any dirt that has accumulated on the
bearings with a solid, blunt object.
Note:
Optical mice do not have a track ball and do not get as dirty as regular mice since they do not pick up
as much dust.
USB keyboard or mouse
PS/2 keyboard or mouse
