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Gateway ALR 7200R User’s Guide Supplement

Introduction

If your system does not operate correctly, re-read the instructions for the
procedure(s) you have performed and verify that you performed the
procedure correctly and completely. If an error occurs in an application,
consult the documentation supplied with the software.

This section identifies solutions to common problems. If the suggestions in
this chapter do not resolve your problem, call Technical Support.

Note:

Do not return any
equipment without
obtaining a Return Material
Authorization (RMA)
number.

3437.boo Page 22 Wednesday, October 7, 1998 4:01 PM

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Summary of Contents for ALR 7200R

Page 1: ...R GDE R1 7 98 In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products 3437 boo Page i Wednesday October 7 1998 4 01 PM ...

Page 2: ...side logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR ...

Page 3: ...unting Rails 8 Mounting the System Drawer 10 Connecting the System Drawer 13 Connecting Peripherals 13 Connecting Multiple System Drawers 14 Connecting the Power 15 Powering Up the System 16 First Time Power Up 16 Normal Power Up 16 Shutting Down the System 17 Completing the Installation 18 Installing a Cable Retractor 18 Dressing the Cables 18 Securing the System 19 Optional Equipment 20 Chapter ...

Page 4: ...shooting Guidelines 28 CD ROM Problems 29 Hard Disk Problems 30 Memory Processor Problems 31 Modem Problems 32 Peripheral Adapter Problems 33 Printer Problems 35 System Problems 36 Video Problems 38 Error Messages 40 Appendix A Regulatory Compliance Statements 45 FCC Notice 46 Industry Canada Notice 47 CE Notice 47 VCCI Notice 48 Australia New Zealand Notice 48 Index 49 3437 boo Page iv Wednesday ...

Page 5: ...Preface Contents About This Guide vi Conventions Used in this Guide vii 3437 boo Page v Wednesday October 7 1998 4 01 PM ...

Page 6: ...iling how to convert the ALR 7200 mini tower chassis to a rack mountable system drawer Chapter 3 Installation explains how to install the rack mountable drawer into a cabinet Chapter 4 Troubleshooting provides reference material on troubleshooting your system Appendix A Regulatory Compliance Statements provides a listing of compliance standards that this system meets For additional information on ...

Page 7: ...st be pressed simultaneously Setup Commands to be entered as well as messages that appear on your monitor are printed in bolded Arial Narrow font System User s Guide Names of publications and files are italicized RUN Options to select are boldfaced Sidebars Sidebars denote critical information such as warnings important information and important notes Note This is an example of an important note t...

Page 8: ...viii Gateway ALR 7200R User s Guide Supplement 3437 boo Page viii Wednesday October 7 1998 4 01 PM ...

Page 9: ...Chapter 1 Introduction Contents Introduction 2 Installation Requirements 2 3437 boo Page 1 Wednesday October 7 1998 4 01 PM ...

Page 10: ...h of stairs elevators hallways and doorways Once the cabinet is at its final destination lower the stabilizing feet by turning them clockwise until they make a firm contact with the floor The stabilizing feet help prevent the cabinet from tipping or rocking when the drawer is extended If you are installing several cabinets together gang them together by removing the side panels between the cabinet...

Page 11: ...Chapter 2 Converting from Mini Tower to Rack Mount Contents Introduction 4 Remove Existing Panels 4 Install the Rack Mount Panels 6 3437 boo Page 3 Wednesday October 7 1998 4 01 PM ...

Page 12: ...y skip this section and proceed to Chapter 3 Before proceeding turn off system power and disconnect all peripherals Remove Existing Panels 1 Remove the three screws located on the rear of the system 2 Slide the top panel back then pull the cover up 3 Remove the two screws located on the rear of the system left side 4 Slide the side panel back then pull the cover off 5 From the inside of the chassi...

Page 13: ...ndle firmly pull bezel away from chassis 7 From the inside of the system push out the pin located in the center of the plastic foot with a screwdriver Remove Feet from the bottom of the minitower 3437 boo Page 5 Wednesday October 7 1998 4 01 PM ...

Page 14: ... 5 Install the Panel Bracket 6 Remove blanking panels corresponding to the devices being used from Front Panel If a device is not being used leave the corresponding blanking panel in place Plastic snap plugs used to cover screw holes may be removed and stored on the top of the panel bracket 7 Install the Front Panel Caution Keyboard Inhibit Switch should be turned off or the connector unplugged fr...

Page 15: ...nnecting Peripherals 13 Connecting Multiple System Drawers 14 Connecting the Power 15 Powering Up the System 16 First Time Power Up 16 Normal Power Up 16 Shutting Down the System 17 Completing the Installation 18 Installing a Cable Retractor 18 Dressing the Cables 18 Securing the System 19 Optional Equipment 20 3437 boo Page 7 Wednesday October 7 1998 4 01 PM ...

Page 16: ...with the 8 screws 4 to each side provided The retention clips should go toward the rear of the cabinet 3 If the mounting rails have not previously been installed position the drawer template P N 65770050 00 in the cabinet so that the side matches the corresponding side you wish to install Note Drawer heights are measured in U s Each U is equivalent to 1 75 inches The ALR 7200R is 6U s 10 5 inches ...

Page 17: ...eps 4 and 5 to mount the second set of brackets 7 To secure the rails to the mounting brackets begin with the rear of the rail first Slide inner rails forward to gain access to mounting holes If the latch locks the rail into place release the latch to allow the rails to slide freely 8 Install the mounting screws through the rail into the rear mounting bracket 9 To secure the front of the rail slid...

Page 18: ...ion 2 Pull the inner slides all the way forward 3 Lift the system drawer to the same height as the mounting rails and align the rails on the drawer with cabinet mounting rails Caution The system drawer is heavy and awkward To avoid possible injury or damage to the system get some help when lifting it into place aligning the rails and installing it into the cabinet 3437 boo Page 10 Wednesday Octobe...

Page 19: ...sh the system drawer evenly into the cabinet until the latches on the drawer rails lock 6 Press the latches on both sides of the system drawer and push the drawer back until the front panel touches the vertical mounting rails The drawer may move reluctantly at first However it should move smoothly without binding or restriction thereafter 3437 boo Page 11 Wednesday October 7 1998 4 01 PM ...

Page 20: ...12 Gateway ALR 7200R User s Guide Supplement When assembled and mounted correctly the front panel should look like the above illustration 3437 boo Page 12 Wednesday October 7 1998 4 01 PM ...

Page 21: ...ther drawers in the cabinet connect external data cable s of their corresponding controller card s to the device s to be controlled 4 If daisy chaining the system drawer connect a rackbus cable into one of its rackbus connectors as well as the next drawer s rackbus connector Up to seven drawers can be connected this way 5 Connect all I O device cables keyboard mouse video serial and parallel to th...

Page 22: ...the monitor as well as routes the keyboard and mouse inputs to the currently selected system drawer Installation of the AutoSwitcher is relatively simple and covered in detail in the system cabinet user s guide Connecting multiple system drawers requires extender cables to be plugged into the rear of the system drawers and connected to the appropriate I O ports on the rear of the AutoSwitcher Refe...

Page 23: ...hat the current demands will be balanced and that the system maintains a good ground Depending on the plug in configuration the following devices may share the same plug strip Plug In Configuration Plug Strip Total Supported Devices 230VAC 15 amp System Drawer QHS Storage Drawer Tape Storage Drawer Total must not exceed 12 amps 20 amp System Drawer QHS Storage Drawer Tape Storage Drawer Monitor Au...

Page 24: ...at the power indicator is lit The monitor should display the normal Power On Self Test POST information such as counting up memory and checking the CPU s etc If the monitor does not display information or the System drawer indicates an error condition refer to the Troubleshooting section 6 Once the system drawer has booted successfully you can begin configuring your system drawer to your requireme...

Page 25: ...ate issue a flush command to write the contents of any caches or buffers to disk 3 If appropriate issue a command to exit or quit the operating system 4 Press the ON OFF switch on the system drawer If the system drawer has other drawers connected to it exclusively and will remain off at length you may want to power down the other drawers as well 3437 boo Page 17 Wednesday October 7 1998 4 01 PM ...

Page 26: ...ctor to the rear side of the cabinet so that the mounting holes on both retractor and cabinet are aligned 2 Using two screws secure the cable retractor to the mounting holes on the rear of the system drawer Dressing the Cables 1 Route the cable s from the rear of the system drawer over to the cable retractor where it is mounted on the rear of the drawer 2 Secure the cables to the cable retractor w...

Page 27: ...tor is mounted to the vertical mounting rail 5 Route the cables to their destinations and secure with tie straps as required 6 If necessary bundle and secure excess cable with a tie strap to keep it out of the way Securing the System 1 Close the rear door of the system Lock if desired 2 Push the system drawer back until its front panel presses against the vertical mounting rails in the cabinet Sec...

Page 28: ...st of available options for your system contact your dealer Caution Power the system OFF and disconnect the power cord before proceeding Installing any component while the power is ON may cause permanent damage to the system Achtung Schalten Sie das Gerät aus und entfernen Sie das Netzteil bevor Sie fortfahren Der Einbau von Zusatzkomponenten im laufenden Betrieb kann gefährlich sein und bleibende...

Page 29: ...tecting Your System 26 Virus Prevention 26 Troubleshooting Checklist 28 Verifying Your Configuration 28 Troubleshooting Guidelines 28 CD ROM Problems 29 Hard Disk Problems 30 Memory Processor Problems 31 Modem Problems 32 Peripheral Adapter Problems 33 Printer Problems 35 System Problems 36 Video Problems 38 Error Messages 40 3437 boo Page 21 Wednesday October 7 1998 4 01 PM ...

Page 30: ...edure correctly and completely If an error occurs in an application consult the documentation supplied with the software This section identifies solutions to common problems If the suggestions in this chapter do not resolve your problem call Technical Support Note Do not return any equipment without obtaining a Return Material Authorization RMA number 3437 boo Page 22 Wednesday October 7 1998 4 01...

Page 31: ...his product is equipped with a 3 wire grounding plug a plug with a grounding pin This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace the outlet 8 Do not walk on the power cord or allow anything to rest on it 9 If you use an extension cord with this system make sure the total ampere ra...

Page 32: ...een spilled into the system c The system does not operate properly when the operating instructions are followed d The system was dropped or the cabinet is damaged e The system s performance changes Important The system power cord serves as the main disconnect for the computer The wall outlet must be easily accessible by the operator 3437 boo Page 24 Wednesday October 7 1998 4 01 PM ...

Page 33: ...acro files of programs such as word processing and spreadsheet programs Bootviruses attach themselves to a boot record master boot FAT or partition table Multipartite viruses are both program and boot infectors Virus Contamination There are many ways a virus can spread and infect your system However a virus is inactive until the infected program is executed or a boot record is read Thereafter the ...

Page 34: ...nti virus program Next reboot your system as follows shut the system down then turn it off for at least 15 seconds before turning it back on This is the only way to ensure the virus does not remain in your system RAM Virus Prevention We stand by the integrity of our products Our staff takes every precaution to ensure our files are free from viruses These precautions include the following We use Mc...

Page 35: ...nfortunately today s technology makes the creation of newer viruses possible some of which can elude even the best scanners available Hence there is no absolute guarantee of virus immunity on any product If you think you have received an infected product from us please contact Technical Support Our staff will assist you in correcting the problem 3437 boo Page 27 Wednesday October 7 1998 4 01 PM ...

Page 36: ...ever remove the system cover while the system is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored energy in the monitor s components can cause a painful or harmful shock If a peripheral such as the keyboard mouse drive or printer does not appear to work verify that all connections are secure If an error message displays on th...

Page 37: ...rs Probable Cause Solution The CD is not intended for PC use Make certain the CD is PC compatible The CD is loaded incorrectly Make certain the label is facing upward and then try again The CD is scratched or dirty Try cleaning the CD with a lint free cloth Check the CD for scratches The CD ROM drive needs to be added as new hardware From the Control Panel window Start Settings Control Panel doubl...

Page 38: ...s Change the device s SCSI address to one that is not currently being used by the system The cables are not connected correctly Open the system and check the cable connections Probable Cause Solution The primary IDE device may be configured incorrectly Restart your computer and then press F1 to enter the setup program From the Main menu set the Primary IDE Master to Auto Configured The drive may n...

Page 39: ...faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing Probable Cause Solution The processor was installed incorrectly or in the wrong socket Check the installation The processor should be recognized automatically if it was installed correctly The processor speed was not selected on the system board If your system board lets you to select the process...

Page 40: ...ged into the appropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for conflicts If one exists correct the problem by selecting an available interrupt and address The phone jack is shared by another modem or telephone If the modem shares the jack with another device make certain the other device does not have the port open f...

Page 41: ...ller and the device Probable Cause Solution The disk drive may be configured incorrectly Restart your computer and then press F1 to enter the setup program From the Main Floppy Options menu ensure that the disk drive settings are correct The drive cables are not connected properly Open the system and check all cables connected to the controller card The drive controller is not seated properly Open...

Page 42: ...rive and its controller Make certain the pins are not bent or misaligned Probable Cause Solution The interrupt and or I O address is set incorrectly Check the address configuration of the adapter card and ensure that it does not conflict with another card in the system The card has not been configured through the software e g EISA configuration utility Configure the card with the appropriate softw...

Page 43: ...ake certain it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer to which you are trying to print is not the default printer make certain you have selected it through the application s printer setup function The printer has not been added to the system From the Printers window Start Settings Pri...

Page 44: ...rify that both power supplies are set to the correct voltage range 115 V AC or 230 V AC Verify that both power supplies are turned on Replace defective power supply Probable Cause Solution A key was depressed while the system was starting up Clear the sticking key Then turn off the system wait for a few seconds and then turn the system back on The keyboard is not plugged in or connected properly C...

Page 45: ... did not load when the system booted Load the appropriate mouse driver manually or contact Technical Support The mouse is defective Try a mouse you know is working Probable Cause Solution 3437 boo Page 37 Wednesday October 7 1998 4 01 PM ...

Page 46: ... computer The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not seated correctly Open the system and reseat the video card The video card is not compatible with the system PCI video cards must be compatible with the system Replace the video card with one that is compatible with the system Probable Cause So...

Page 47: ...ttings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Probable Cause Solution The monitor s controls are not properly adjusted Adjust the monitor controls until the text becomes clear See your monitor documentation for more information The connector or cable is damaged Check the connector and cable for b...

Page 48: ...an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter BIOS Setup and verify the parameter values CD ROM is not recognized See The CD ROM drive is not recognized by the system on page 29 Data error Run ScanDisk on the reported disk Decreasing available memory Your BIOS configuration is incorrect Enter BIOS Setup and verify the...

Page 49: ... the BIOS Setup program and verify that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to retry the boot Try running Fdisk and DOS Format For more information refer to your DOS documentation Insert bootable media device See The IDE drive is not recognized by the system on page 30 See The SCSI drive is not recogn...

Page 50: ...yboard controller failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Replace the keyboard chip Keyboard controller failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Replace the keyboard chip Keyboard not detected See The keyboard d...

Page 51: ... the printer Printer is out of paper Add paper to the printer Make certain the printer is online Required parameter missing Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press ENTER Syntax error Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press ENTER Time and date not...

Page 52: ...44 Gateway ALR 7200R User s Guide Supplement 3437 boo Page 44 Wednesday October 7 1998 4 01 PM ...

Page 53: ...Appendix A Regulatory Compliance Statements Contents FCC Notice 46 Industry Canada Notice 47 CE Notice 47 VCCI Notice 48 Australia New Zealand Notice 48 3437 boo Page 45 Wednesday October 7 1998 4 01 PM ...

Page 54: ...user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This equipment has been tested a...

Page 55: ...ndustrie Canada Attention Couper le courant avant l entretien CE Notice This Information Technology Equipment has been tested and found to comply with the following European directives i EMC Directive 89 336 EEC amending directive 92 31 EEC 93 68 EEC as per EN 50081 1 1992 according to EN 55022 1995 Class A EN 61000 3 2 1995 or EN 60555 2 1986 EN 61000 3 3 1995 EN50082 1 1992 according to EN 61000...

Page 56: ...turbance may arise When such trouble occurs the user may be required to take corrective action Australia New Zealand Notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency Caution Disconnect power before servicing Japanese Users Australian and New Zeala...

Page 57: ...dressing the cables 18 E Error messages 40 Expansion cards troubleshooting 34 F FCC notice 46 first time power up 16 Format meanings vii front panel 12 G Guidelines troubleshooting 28 H Hard disk troubleshooting 30 I Industry Canada notice 47 installing rack panels 6 Introduction 2 K Keyboard troubleshooting 36 M Memory troubleshooting 31 Messages error 40 Modem troubleshooting 32 mounting rails i...

Page 58: ...ooting adapter cards 34 CD ROM drive 29 checklist 28 DIMMs 31 error messages 40 expansion cards 34 guidelines 28 hard drives 30 IDE disk drive 33 IDE disk drive LED 34 keyboard 36 memory 31 modem 32 mouse 36 peripheral devices 33 printer 35 processor 31 SCSI device 33 system wide problems 36 video 38 V VCCI notice 48 Verifying the configuration 28 Video troubleshooting 38 3437 boo Page 50 Wednesda...

Page 59: ...NOTES 3437 boo Page li Wednesday October 7 1998 4 01 PM ...

Page 60: ...8503437 R0 3437 boo Page lii Wednesday October 7 1998 4 01 PM ...

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