Printer Problems 35
Printer Problems
The printer will not turn on.
The printer is turned on but will not print.
The printer prints garbled text.
Probable Cause
Solution
The printer is not plugged
in.
Check the power cable. Make certain it is plugged
into a live power source.
The printer is not turned
on.
Make certain the printer’s power switch is On. If
power is applied to the printer, the green power
LED should be on.
The printer is defective.
Try another printer, if one is available.
Probable Cause
Solution
The printer is not
connected to the system.
Check the data cable between the printer and the
system. Make certain it is connected to the proper
port. Check the connector and cable for bent or
broken pins.
The printer is not
designated as the default
printer.
If the printer to which you are trying to print is not
the default printer, make certain you have selected
it through the application’s printer setup function.
The printer has not been
added to the system.
From the Printers window (
Start
>
Settings
>
Printers
),
double-click
Add Printer
. Follow the directions for
adding the new printer.
Probable Cause
Solution
The wrong driver is being
used for the selected
printer.
From the Printers window (
Start
>
Settings
>
Printers
), select the printer. From the
File
menu,
click
Properties
. Make certain the printer is using the
right printer driver. If not, install the correct one.
3437.boo Page 35 Wednesday, October 7, 1998 4:01 PM
