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Chapter 12: Troubleshooting

www.gateway.com

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:

■

Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure that
it is switched on.

■

If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.

■

If you have “how to” questions about using a program, check:

■

Online Help

■

Printed documentation

■

The Microsoft Windows documentation

■

The program publisher’s Web site

■

See the troubleshooting section of this chapter.

■

Have your client ID, serial number, and order number available, along with
a detailed description of your problem, including the exact text of any error
messages, and the steps you have taken.

■

Make sure that your computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.

Warning

To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified
computer technician.

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Summary of Contents for 310 S

Page 1: ...Your Gateway Computer Customizing Troubleshooting user sguide ...

Page 2: ......

Page 3: ...uter accessories 15 Sitting at your computer 16 Avoiding discomfort and injury from repetitive strain 16 Protecting from power source problems 17 Starting your computer 18 Turning off your computer 18 Restarting rebooting your computer 19 Keyboard 20 Mouse 21 Using the mouse 22 Installing a printer scanner or other peripheral device 23 3 Getting Help 25 HelpSpot 26 Searching for a topic 28 HelpSpo...

Page 4: ...bout the Internet 58 Setting up an Internet account 59 Accessing your Internet account 60 Using the World Wide Web 61 Connecting to a Web site 62 Downloading files 63 Using e mail 64 Sending e mail 64 Checking your e mail 65 6 Using Multimedia 67 Adjusting the volumes 68 Recording and playing audio 70 Playing audio and video files with the Windows Media Player 72 Using the CD or DVD drive 74 Ident...

Page 5: ...the power scheme 116 Changing advanced power settings 117 Activating and using Hibernate mode 118 Setting up an uninterruptible power supply 120 8 Moving from Your Old Computer 123 Using the Windows XP Files and Settings Transfer Wizard 124 Transferring files 125 Finding your files 125 Transferring Internet settings 127 Setting up your ISP 127 Transferring your e mail and address book 128 Transfer...

Page 6: ...6 11 Upgrading Your Computer 159 Selecting a place to work 160 Gathering the tools you need 160 Preventing static electricity discharge 161 Opening the case 162 Removing the side panel 162 Removing the front bezel 165 Closing the case 166 Replacing the side panel 166 Replacing the front bezel 167 Adding or replacing a CD DVD or diskette drive 168 Replacing the hard drive 171 Adding or replacing ad...

Page 7: ...oard 196 Memory 196 Modem 197 Monitor 201 Mouse 203 Power 203 Printer 204 Sound 205 Using the BIOS Setup utility 206 Telephone support 208 Before calling Gateway Technical Support 208 Telephone support 209 Tutoring and training 210 Self help 210 Tutoring 210 Training 211 A Safety Regulatory and Legal Information 213 Index 223 ...

Page 8: ...vi ...

Page 9: ...Gateway computer Read this chapter to learn How to identify the features of your computer How to locate your computer s model and serial number How to locate the Microsoft Certificate of Authenticity How to locate the specifications for your computer What accessories are available for your computer ...

Page 10: ...teway com Front Your computer may contain any of the following components 3 5 inch drive bay covers DVD CD drive optional CD DVD eject button Reset button USB ports Power button Power indicator Hard drive indicator Port door Headphone jack Microphone jack ...

Page 11: ...s into this jack This jack is color coded lime green Microphone jack Plug a microphone into this jack This jack is color coded red or pink CD DVD eject button Press this button to open the CD or DVD drive tray For more information see Using the CD or DVD drive on page 74 3 5 inch drive bay covers Remove these covers to install additional 3 5 inch drives Power indicator Indicator turns on when comp...

Page 12: ...al port USB ports PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Audio input Line in jack Microphone jack Headphone analog speakers Line out 1 jack USB ports Ethernet network jack Case cover screw Case cover thumbscrew Microsoft Certificate of Authenticity located on the side removable cover Telephone jack Gateway serial number System label Monitor port ...

Page 13: ... USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral device on page 23 Serial port Plug a serial device such as a digital camera into this port For more information see Installing a printer scanner or other peripheral device on page 23 Monitor port Plug a ...

Page 14: ...r a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet on page 58 Audio input Line in jack Plug an external audio input source such as a stereo into this jack so you can record sound on your computer This jack is color coded blue Microsoft Certificate of Authenticity Contains your Windows product key For more ...

Page 15: ...ont or back of your computer case Printed on the customer invoice that came with your computer The invoice also contains your customer ID number Displayed in HelpSpot Click Start Help and Support then click View product serial number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code fo...

Page 16: ...y Computer Info link in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications Click Start Help and Support then click View system serial number to view your computer s serial number Click Start Help and Support then click See your PC s configuration to check your computer s specifications ...

Page 17: ...9 Finding your specifications www gateway com You can also find out more about your computer at the Gateway eSupport site Visit support gateway com For more information see Using eSupport on page 32 ...

Page 18: ...nd edit on your computer A digital video camera lets you take movies that you can view and edit on your computer A scanner copies an image such as a graphic or document then stores the copy in a file You can attach your digital photographs or scanned images to e mail messages or post them on a Web site Printers You can attach many types of printers to your computer The most common types are inkjet...

Page 19: ... more of data If you want to increase your internal storage space try replacing your existing hard drive with a larger drive For more information about installing a larger drive see Replacing the hard drive on page 171 Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory Un...

Page 20: ...12 Chapter 1 Checking Out Your Gateway Computer www gateway com ...

Page 21: ...ad this chapter to find out how to Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices ...

Page 22: ...id glare on your computer display and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your computer display Use soft indirect lighting in your work area Do not use your computer in a dark room Avoid focusing your eyes on your computer display for long periods of time Look away from your display occasionally a...

Page 23: ...oard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide ext...

Page 24: ...it with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition Take breaks to change your position stretch your muscles and relieve your eyes Find ways to break up the work day and schedule a ...

Page 25: ... your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally For more information see Setting up an uninterruptible power supply on page 120 Warning High voltages can enter your computer through both the power cord and the modem connection Pro...

Page 26: ...er 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your computer Tips Tricks When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend di...

Page 27: ...operation you may have to restart reboot your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 If your computer does not respond turn it off wait ten seconds and turn it on again Important If your computer does not...

Page 28: ...tors Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Application key Access shortcut menus and help assistants in Windows Dir...

Page 29: ...he standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs Scroll wheel Left button Right button ...

Page 30: ...osition the pointer over the object Quickly press and release the left mouse button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Quickly press and release the left mouse button twice This action is called double clicking Access a shortcut menu or find more information about an object on the computer display Position the pointer o...

Page 31: ...e such a device whenever you plug it into the appropriate port When you use a USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions Important...

Page 32: ...24 Chapter 2 Getting Started www gateway com ...

Page 33: ...3 25 Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Online help Gateway Web site ...

Page 34: ...quickly discover and use the many features of your Gateway computer HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems To start HelpSpot Click Start then click Help and Support HelpSpot opens If this is the first time you have started HelpSpot you may experience a brief wait while HelpSpot builds t...

Page 35: ...com You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other tasks click the Using your computer link on the HelpSpot main page ...

Page 36: ... you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics Gateway com Search These topics are located on the Gateway Web site and contain the words you entered in the Search box You must be connected to the Internet to sear...

Page 37: ...t contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpot home page then click a video title The video plays ...

Page 38: ...c or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 39: ... hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com For more information about connecting to the Internet see Using the Internet on page 57 ...

Page 40: ...an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and installing a hard drive Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your system Click All Downloads to walk through a...

Page 41: ...4 33 Windows Basics Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts ...

Page 42: ...al desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your computer is set up Help and Support For more information about the Windows XP desktop click Start then click Help and Support Type the keyword Windows desktop in the HelpSpot Search box then click the arrow ...

Page 43: ...re running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking an item on the menu that opens The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recyc...

Page 44: ...owing you the first level of menu items 2 Click All Programs to see all programs and files in the Start menu When you move the mouse pointer over any menu item that has an arrow next to it another menu called a submenu opens and reveals related files programs or commands 3 Click a file or program to open it Help and Support For more information about the Windows XP Start menu click Start then clic...

Page 45: ...ick All Programs 2 Right click press the right mouse button the program that you want to add to the desktop 3 Click Send To then click Desktop create shortcut A shortcut icon for that program appears on the desktop Help and Support For more information about desktop icons in Windows XP click Start then click Help and Support Type the keyword desktop icons in the HelpSpot Search box then click the ...

Page 46: ...ms When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after you double click the Local Disk C icon in the My Computer window Minimize Maximize Close Title bar Menu bar ...

Page 47: ... the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire computer display Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Clicking an item on the menu bar starts an action such as Print or Save Help and Support For mo...

Page 48: ...and delete the information just as you would reorganize and throw away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter for example Local Disk C for the hard drive You may also have more drives such as a CD or DVD drive To view the drives on your computer Click Sta...

Page 49: ... are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In fact all information on a computer is stored in files Help and Support For more information about files and folders in Windows XP click Start then click Help and Support Type the keyword files and folders in th...

Page 50: ...the existing folder If you do not see the contents of the drive or folder click Show the contents of this drive or Show the contents of this folder 4 Click File New then click Folder The new folder is created 5 Type a name for the folder then press ENTER The new folder name appears by the folder icon For information about renaming folders see Shortcuts on page 55 Help and Support For more informat...

Page 51: ...t there To copy a file or folder to another folder 1 Locate the file or folder you want to copy For more information see Viewing drives on page 40 and Searching for files on page 48 2 Right click press the right mouse button the file or folder that you want to copy A pop up menu opens on the desktop 3 Click Copy on the pop up menu 4 Open the destination folder 5 With the pointer inside the destina...

Page 52: ...ens on the desktop 3 Click Cut on the pop up menu 4 Open the destination folder 5 With the pointer inside the destination folder right click 6 Click Paste The file or folder you moved appears in its new location and is removed from its old location Help and Support For more information about copying files and folders or moving files and folders in Windows XP click Start then click Help and Support...

Page 53: ...see Shortcuts on page 55 If you cannot find the file you want to delete see Searching for files on page 48 2 Click File then click Delete Windows moves the files and folders to the Recycle Bin To recover files or folders from the Recycle Bin 1 Double click the Recycle Bin icon The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it 2 Click the fi...

Page 54: ...er that may be inside yet another folder and so on Windows drives folders and files are organized in the same way as a real file cabinet in that they may have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing Caution Emptying the Recycle Bin permanently erase...

Page 55: ... find If you do not see the contents of a folder click Show the contents of this drive or Show the contents of this folder 3 Continue double clicking folders and their subfolders until you find the file or folder you want Help and Support For more information about browsing for files and folders in Windows XP click Start then click Help and Support Type the keyword files and folders in the HelpSpo...

Page 56: ...re they are stored on your hard drive you can use the Search utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using this utility can be opened copied cut renamed or deleted directly from the list in the resul...

Page 57: ... window opens Click All files and folders 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names containing the letters you typed ...

Page 58: ...options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document Help and Support For more information about searching for files and folders in Windows XP click Start then click Help and Support Typ...

Page 59: ...eate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program click Help on its menu bar Creating a new document To create a new document 1 Click Start All Programs Accessories then click WordPad Microsoft WordPad starts and a blank document opens 2 Begin compo...

Page 60: ... to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new file name in the File name box 4 Click Save Help and Support For more information about saving documents in Windows XP click Start then click Help and Support Type the keyword saving in the HelpSpot Search box th...

Page 61: ...Open 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list 4 Double click the document file name The document opens Help and Support For more information about opening documents in Windows XP click Start then click Help and Support Type the keyword opening files in the ...

Page 62: ...r documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4 Set the print options then click OK The document prints Help and Support For more information about printing documents in Windows XP click Start then click Help and Support Type the keyword printing ...

Page 63: ... then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT DELETE The file or folder is permanently deleted The file or folder is not stored in the Recycle Bin Rename a file or folder Cl...

Page 64: ...56 Chapter 4 Windows Basics www gateway com ...

Page 65: ...tion about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the Internet Send and receive e mail using America Online ...

Page 66: ...et service provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to your computer through an Ethernet jack and provide a faster connection speed than a standard telephone modem Important To locate the modem or Ethernet jack on your computer see Back on page 4 Your co...

Page 67: ... Setting up an Internet account Before you can view the information on the World Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online as an ISP follow these instructions to set up and connect to your account To set up a different ISP service or to transfer an existing account to this computer contact the ISP directly If you set up ...

Page 68: ...om your America Online Internet account Click X in the top right corner of the America Online window Your computer disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Important Make sure that your computer disconnects correctly from your Internet account If you do not have an unlimited hours ISP account ...

Page 69: ...Navigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks A link may be col...

Page 70: ...ay com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on the screen depends on the complexity of the Web page and other Interne...

Page 71: ...wnload 3 Create or locate the folder where you want to store the file on your computer For more information see Working with files and folders on page 40 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your computer The time that it takes to transfer the f...

Page 72: ...vice provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipient you want to...

Page 73: ...ad 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For general information about using e mail in Windows XP click Start then click Help and Support Type the keyword e mail in the HelpSpot Search box then click the arrow ...

Page 74: ...66 Chapter 5 Using the Internet www gateway com ...

Page 75: ...on on using the multimedia capabilities of your computer Read this chapter to learn how to Adjust the volume Record and play audio files Use Windows Media Player Use the CD or DVD drive Play CDs and DVDs Use MusicMatch Use a recordable drive to create CDs ...

Page 76: ... overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the volume control buttons on the keyboard For more information see Mouse on page 21 To adjust specific volume levels 1 Click Start then click Control Panel The Control Panel window opens If your control panel is in Category View click Sounds Speech and Audio Devices 2...

Page 77: ...st does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the window 6 Click X in the top right corner of the window to close it ...

Page 78: ...of the Microphone jacks see Checking Out Your Gateway Computer on page 1 2 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Click record then speak into the microphone 4 When you finish recording click stop 5 Click File then click Save As The Save As dialog box opens 6 Name the recording specify the location where you want to save the recordin...

Page 79: ...x opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Help and Support For more information about making or playing an audio recording in Windows XP click Start then click Help and Support Type the keyword recording audio or playing audio in the HelpSpot Search box then click the arrow ...

Page 80: ... several types of audio and video files including WAV MIDI MP3 AU AVI and MPEG formats For more information about the using the Windows Media Player click Help To play a file using the Windows Media Player 1 Click Start All Programs then click Windows Media Player The Windows Media Player opens Video file information Video screen Stop Play ...

Page 81: ...en 4 Play the file by clicking play then stop playing the file by clicking stop Important If the menu bar does not appear click the show menu bar button Help and Support For more information about playing audio and video using the Windows Media Player in Windows XP click Start then click Help and Support Type the keyword Media Player in the HelpSpot Search box then click the arrow ...

Page 82: ...ve Use a CD RW drive for installing programs playing audio CDs accessing data and creating CDs You can only write to a CD R disc once You can write to and erase CD RW discs multiple times For more information see Using a recordable drive on page 87 DVD drive Use a DVD drive for installing programs playing audio CDs playing DVDs and accessing data Combination DVD CD RW drive Use a combination DVD C...

Page 83: ...e CD or DVD drive www gateway com Inserting a CD or DVD Important Some music CDs have copy protection software You may not be able to play these CDs on your computer CD or DVD drive Activity indicator Eject button ...

Page 84: ...n The CD or DVD drive tray closes Listening to CDs You can use the CD or DVD drive on your computer to listen to music CDs Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up Important Some music CDs have copy protection software You may not be abl...

Page 85: ...a Player The Windows Media Player opens OR If a dialog box does not open with a list of CD players click Start All Programs then click Windows Media Player The Windows Media Player opens 3 When the media player opens click play If you do not hear sound or you want to change the volume see Adjusting the volumes on page 68 Play Stop Next Previous Mute Volume ...

Page 86: ...To play a music CD 1 To have MusicMatch automatically list the album artist and track names of your CD connect to the Internet before inserting your CD 2 Insert the music CD into the CD or DVD drive on your computer 3 If an Audio CD dialog box opens click Play Audio CD using MUSICMATCH Jukebox then click OK The MusicMatch window opens OR If a dialog box does not open click Start All Programs Music...

Page 87: ... MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension MP3 To create MP3 files 1 To have MusicMatch automatically list the album artist and track names of your CD then use that information for naming and storing your MP3 files connect to the Internet before inserting your CD 2 Insert a ...

Page 88: ... click Start All Programs MusicMatch then click MusicMatch Jukebox The MusicMatch window opens 4 If the CD is playing click Stop 5 Click Record The Recorder window opens 6 Click to clear the check box for any track you do not want to record 7 Click Record 8 When a message tells you the CD drive needs to be configured click OK A progress bar appears next to each track as it is recorded Record Recor...

Page 89: ...edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then click Edit Track Tag s The Edit Track Tag s dialog box opens 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information appears in the MusicMatch playlist music library and recorder window ...

Page 90: ...te MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download are automatically added to your music library Caution During the download process MP3 ...

Page 91: ...sic library display settings 1 In MusicMatch click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click an arrow button to open a column list then click the category that you want to display in the column 4 When you have finished selecting categories click OK ...

Page 92: ...dio station then click the arrow in the play this station box MusicMatch connects to the station and plays the audio If you do not see Featured Radio Stations or Radio Stations drag the scroll bar on the left OR To play another Internet radio station click Broadcast Radio the appropriate category in the Broadcast Stations list the radio station then click the arrow in the play this station box Mus...

Page 93: ...r data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc If your computer has a DVD drive you can play DVDs with the InterVideo DVD Player program or Windows Media Player For more information about playing DVDs click Help in the DVD player program To play a DVD 1 Make sure that the speakers are turned on or ...

Page 94: ...volume controls in the DVD player to adjust the volume For more information on using the DVD player see its online help Important If the InterVideo DVD player is not on your Start menu or if Windows Media Player cannot play a DVD you will need to install the InterVideo DVD program To install the InterVideo program insert the InterVideo DVD Software disc into your DVD drive and follow the on screen...

Page 95: ... ideal for backing up important files such as tax records letters MP3s digital movies or photos For information on creating music CDs see Creating music CDs on page 92 Important We recommend that you do not use your computer for other tasks while creating CDs Important If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright l...

Page 96: ...able CD drive 2 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens make a data CD dataCD project ...

Page 97: ...t The Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the files you want to add to the writable CD are located If you do not see the folder you want browse through the folders in the Source pane Source Pane Add Select Source Files ...

Page 98: ...90 Chapter 6 Using Multimedia www gateway com 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add record ...

Page 99: ...les click record The Record CD Setup dialog box opens 7 Click Start Recording Help and Support For more information about creating CDs in Windows XP click Start then click Help and Support Type the keyword creating CDs in the HelpSpot Search box then click the arrow Start Recording ...

Page 100: ...ant If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor Important Some CDs have copy protection software You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on...

Page 101: ...opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens make a music CD musicCD project ...

Page 102: ... CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the music files that you want to add to the writable CD are located If you do not see the folder you want browse through the folders in the Source pane Source pane Add Select Source Files Source pane ...

Page 103: ... key when you click to select multiple files in the Source pane then click Add Tips Tricks You can add any combination of music tracks or MP3 files to a music CD project You can add up to 99 tracks and files or up to 650 MB 74 minute CD or 700 MB 80 minute CD of tracks and files to a music CD project record ...

Page 104: ...box opens 7 Click Start Recording When the recording is complete you may see a Record Complete dialog box Select the appropriate option Help and Support For more information about creating CDs in Windows XP click Start then click Help and Support Type the keyword creating CDs in the HelpSpot Search box then click the arrow Start Recording ...

Page 105: ... two drives on page 99 To copy a CD using one drive 1 Insert the CD you want to copy into your recordable CD drive 2 If a dialog box opens click Take no action Important We recommend that you do not use your computer for other tasks while creating a CD Important If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright law and ...

Page 106: ...og box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens CD copier CD copier ...

Page 107: ...arrow button to open the Record to list then click the recordable drive 7 Click Copy CD Copier copies the information on the source CD to your hard drive prompts you to insert the blank CD then copies the information from the hard drive to the blank CD To copy a CD using two drives 1 Insert the CD you want to copy into your non recordable CD drive 2 If a dialog box opens click Take no action 3 Ins...

Page 108: ...og box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens CD copier CD copier ...

Page 109: ...hat contains the source CD 7 Click the arrow button to open the Record to list then click the drive that contains the blank CD this is your recordable CD drive 8 Click Copy The information on the source CD is copied automatically to your blank CD Help and Support For more information about copying CDs in Windows XP click Start then click Help and Support Type the keyword copying CDs in the HelpSpo...

Page 110: ...102 Chapter 6 Using Multimedia www gateway com ...

Page 111: ... about customizing your computer by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the mouse settings Add change and switch user accounts Adjust power management settings ...

Page 112: ...s image types require various color depths for optimum appearance For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings We recommend that you use the 32 bit True Color setting at all times If the color in your images seems false or jumpy esp...

Page 113: ...on to open the Color quality list then click the color depth you want 5 Click OK then click Yes Help and Support For more information about adjusting display settings in Windows XP click Start then click Help and Support Type the keyword changing display settings in the HelpSpot Search box then click the arrow ...

Page 114: ...ading the display easier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To adjust the screen resolution 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Sett...

Page 115: ...log box title bars To change desktop colors 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens Help and Support For more information about adjusting screen resolution in Windows XP click Start then click Help and Support Type the key...

Page 116: ...desktop OR If you want to create a new color scheme as part of a desktop theme a Click Advanced The Advanced Appearance dialog box opens b Click the the arrow button to open the Item list then click the item you want to change c Change the color or font settings for the item d Click OK then click the Themes tab e Click Save As type a name for the new theme then click OK twice The new colors appear...

Page 117: ...Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Desktop tab 4 Click a background picture in the Background list OR Click Browse to select a background picture from another location 5 If you want the picture you chose to ...

Page 118: ...e Flat panel displays cannot be damaged with image burn in You can also use a screen saver to keep others from viewing your screen while you are away from your computer Windows supplies a variety of screen savers that you can choose from and many more are available from the Internet and as commercial products To select a screen saver 1 Click Start then click Control Panel The Control Panel window ...

Page 119: ...available you cannot customize the screen saver you selected 6 If you want to display the Welcome Login screen whenever you exit the screen saver click the On resume display Welcome screen check box 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wait box 8 Click OK Help and Support For more information about selecting a screen saver in...

Page 120: ...iguration and other mouse settings To change your mouse settings 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Mouse icon The Mouse Properties dialog box opens 3 Click one of the tabs to change your mouse settings 4 Click OK to save changes ...

Page 121: ...be available in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the files are stored in the Shared Documents folder The Shared Documents folder is accessible from all accounts on that computer and from other computers on the network To add delete or modify user accounts 1 Click Star...

Page 122: ...ts 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch between user accounts any programs that were running for the previous user continue to run ...

Page 123: ...he information in the memory is not saved to the hard drive If power is interrupted the information is lost Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns your computer completely off The next time you turn on your computer it reads the memory information from the hard drive and opens the programs and documents that were open when you acti...

Page 124: ...ower saving options such as when the monitor or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Advanced power settings let you assign different power saving modes to the power button Changing the power scheme To change the power scheme 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel ...

Page 125: ...heme 4 Click OK Changing advanced power settings To change advanced power management settings 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens Help and Support For more information about changing the power scheme ...

Page 126: ...the power setting mode you want to use 5 Click OK Activating and using Hibernate mode To activate Hibernate mode 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens ...

Page 127: ...eway com 3 Click the Hibernate tab 4 Click the Enable hibernation check box then click Apply Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer dialog box 5 Click OK ...

Page 128: ...selected power savings mode Click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate Setting up an uninterruptible power supply To install an uninterruptible power supply UPS 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power...

Page 129: ...el of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and Support For more information about setting up an uninterruptable power supply in Windows XP click Start then click Help and Support Type the keyword uninterruptable power supply in the HelpSpot Search box then click the arrow ...

Page 130: ...122 Chapter 7 Customizing Your Computer www gateway com ...

Page 131: ... printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Windows XP Files and Settings Transfer Wizard Transferring Files Transferring Internet Settings Installing your old printer or scanner Installing your old programs ...

Page 132: ...nsfer Wizard The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites To open the Files and Settings Transfer Wizard Click Start All Programs Accessories System Tools then click Files and Settings Transfer Wizard Help and Support For more information about using the Files and Settings Transfer Wizard in Windows XP click Start then click Help and Support...

Page 133: ...ws Find or Search to locate other personal data files For more information see Searching for files on page 48 To find files in the My Documents folder 1 In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the...

Page 134: ...les or Folders The Search Results window opens 2 Use Windows Find or Search to locate data files by file name or file type For help on finding files click Help then click Help and Support Center or Help Topics For more information see Searching for files on page 48 File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Mo...

Page 135: ...net setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer If you use MSN as your ISP or if you know your ISP settings use the Windows Internet Connection Wizard To use the Internet Connection Wizard 1 Click Start All Programs Accessories Communications then click New Connection Wizard The New Connec...

Page 136: ...kmarks or Microsoft Internet Explorer favorites For more information see your Internet browser program s online help Installing your old printer or scanner Windows may have built in support for older printers scanners or other peripheral devices This means you do not need any additional software Newer devices however usually require your original software installation CDs If you have trouble after...

Page 137: ...then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 6 Click Double click the Printers and Faxes icon then click Add a printer The Add Printer wizard opens 7 Install your printer by following the on screen instructions See your peripheral device s user guide for installation information and tips Because most installatio...

Page 138: ...d contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates If you have trouble after installing your old programs you can restore your computer s previous settings using System Restore Tips Tricks If your new computer comes with a newer version of a program it is usually bet...

Page 139: ...chapter provides basic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Protect your computer from viruses Manage hard drive space Back up files Clean your computer ...

Page 140: ...ds can erase data on hard drives Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When sp...

Page 141: ...purchase Monthly When needed See Check for viruses X X page 134 Manage hard drive space X page 137 Clean up hard drives X X page 138 Scan hard drive for errors X X page 139 Defragment hard drive X X page 141 Back up files X X page 143 Clean computer case X page 145 Clean keyboard X page 146 Clean computer screen X page 146 Clean mouse X page 147 ...

Page 142: ...gram to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton AntiVirus program to protect against the ...

Page 143: ...ing your computer from viruses www gateway com To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses Scan for viruses Scan ...

Page 144: ...s 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest vi...

Page 145: ...ral utilities you can use to manage your hard drive Checking hard drive space To check hard drive space 1 Click Start then click My Computer The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ...

Page 146: ...er window opens 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens 4 Make sure that the check box beside each file type you want to delete is selected For more information about file types you can delete read the descriptions in the D...

Page 147: ... you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the hard drive for errors 1 Click Start then click My Computer The My Computer window opens 2 Right click the hard drive that you want to check for errors for example Local Disk C then click Properties The Properties dialog box opens Help and Support For more in...

Page 148: ...al minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click OK Help and Support For more information about checking the hard drive for errors in Windows XP click Start then click Help and Support Type the keyword checking for disk errors in the HelpSpot ...

Page 149: ...ather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmente...

Page 150: ... progress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window Help and Support For more information about defragmenting the hard drive in Windows XP click Start then click Help and Support Type the keyword defragmenting in the HelpSpot Search box then click t...

Page 151: ...rdable drive on page 87 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at accessories gateway com Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error checking To start the Scheduled Task Wizard 1 Click ...

Page 152: ...dule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP click Start then click Help and Support Type the keyword Scheduled Task Wizard in the HelpSpot Search box then click the arrow ...

Page 153: ... any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not...

Page 154: ...rk after it dries you may need to replace it Cleaning the computer screen If your computer screen is a flat panel display use a soft cloth and water to clean the computer screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth OR If your computer screen is not a flat panel display use a soft cloth and glass cleaner to clean the monitor screen Squir...

Page 155: ...aning the mouse will likely improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth ...

Page 156: ...propyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Help and Support For a video tutorial about cleaning the mouse in Windows XP click Start then click Help and Support Type the keyword Video tutorials in the HelpSpot Search box then click the arrow Click Cleaning the mouse Mouse rollers ...

Page 157: ...learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter seek help from a more experienced computer user or a computer service technician ...

Page 158: ...e information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box then click the arrow Run System Restore For more information about System Restore in Windows XP click Start then click Help and Support Type the keyword system restore in the HelpSpot Search box then click the arrow See the Trou...

Page 159: ...use you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the instructions in To reinstall device drivers on page 151 If you just reinstalled Windows XP the device drivers were automatically reinstalled To reinstall device drivers 1 Insert the red Drivers CD into the CD or DVD drive If the pr...

Page 160: ...ilable for Automatic Installation To select these drivers click Manual Installation 8 Click Install 9 Follow any additional on screen instructions Depending on the device driver you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions Help and Support For more inform...

Page 161: ...xt box type d runmenu exe where d is the drive letter of the CD or DVD drive 4 Click OK 5 If this is the first time you have inserted the red Drivers CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue 6 Click Personal Home Use then click Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab app...

Page 162: ...all then click Change Remove and follow the on screen instructions 4 Insert the yellow Applications CD into the CD or DVD drive If the program starts automatically go to Step 8 OR If the program does not start automatically go to Step 5 5 Click Start then click Run The Run dialog box opens 6 In the Open text box type d runmenu exe where d is the drive letter of your CD or DVD drive 7 Click OK 8 If...

Page 163: ...our computer follow the on screen instructions To reinstall other programs from a CD 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 Click Start Control Panel then click Add or Remove Programs 3 In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on screen instructions 4 Insert the program CD or DVD...

Page 164: ...dware device drivers and some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinstalling programs on page 154 To reinstall Windows XP and the device drivers 1 Insert the red Drivers CD into the CD or DVD drive 2 Restart your computer 3 Select 2 Boot from CD ROM 4 Select a language ...

Page 165: ...lers 12 When prompted remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive then press any key to continue 13 When prompted accept the License Agreement by pressing Y 14 Wait while the setup program copies files to your hard drive When your computer restarts do NOT press any key to boot from CD 15 Follow the on screen instructions to set your Regional and Langu...

Page 166: ...ndows desktop by clicking Close 20 Install additional programs by following the instructions in To reinstall programs from the Applications CD s on page 154 21 Install other software such as Microsoft Works Suite and gaming software by following the instructions in To reinstall other programs from a CD on page 155 ...

Page 167: ...pen and close the computer case Remove and install drives and components Remove and install add in cards Remove and install system boards Add memory Change the battery You must open the computer case to upgrade or replace components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician ...

Page 168: ...ical Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer Gathering the tools you need Some tools and supplies that you may need to work on your computer are A Phillips screwdriver A flat head screwdriver A notebook to take notes Small containers to store various types of screws A grounding wrist strap available at most electronic stores Tip...

Page 169: ...move components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surfac...

Page 170: ...tions in Preventing static electricity discharge on page 161 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable before opening th...

Page 171: ...163 Opening the case www gateway com 4 Remove the two thumbscrews from the side panel cover ...

Page 172: ...164 Chapter 11 Upgrading Your Computer www gateway com 5 Slide the side panel toward the back of the computer then pull the panel away from the computer ...

Page 173: ...pening the case www gateway com Removing the front bezel To remove the front bezel Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the case ...

Page 174: ... the side panel 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door tabs into the top and bottom case notches then slide the side panel toward the front of the computer to secure it into place Case notches Case notches ...

Page 175: ...eway com 3 Replace the two side panel thumbscrews 4 Reconnect the cables and power cord Replacing the front bezel To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place ...

Page 176: ...d or replace 5 25 inch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives To add or replace a CD DVD or diskette drive 1 Remove the side panel by following the instructions in Removing the side panel on page 162 2 Remove the front bezel by following the instructions in Replacing the front bezel on page 167 ...

Page 177: ...dding a drive locate an empty drive bay OR If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instructions Data ribbon cable Power cable ...

Page 178: ...essary See the drive documentation for further instructions 6 Slide the new drive into the drive bay Push firmly until the drive release latch locks the drive into place 7 Reconnect the drive cables using your notes from Step 3 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side closest to the power supply connection See the d...

Page 179: ...lace the hard drive 1 Remove the side panel by following the instructions in Removing the side panel on page 162 2 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instructions Power cable Data ribbon cable ...

Page 180: ...he drive bay Push firmly until the drive release latch locks the hard drive into place 6 Reconnect the drive cables using your notes from Step 2 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side closest to the power supply connection See the drive documentation for further instructions 7 Replace the side panel following the ...

Page 181: ...n card 1 Remove the side panel by following the instructions in Removing the side panel on page 162 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 If you are replacing a card disconnect any cables that are attached to the card noting their locations and orientation You will reconnect the cables after you install...

Page 182: ...pter 11 Upgrading Your Computer www gateway com 4 If you are replacing a card remove the retention screw that secures the card to the case OR If you are adding a card remove a retention screw from a blank slot ...

Page 183: ...he card but do not bend the card sideways 6 Install the new card into the add in slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 7 Secure the add in card with the retention screw Warning Do not touch the contacts on the bottom part of the add in card Touching the contacts can cause electrostatic damage to the card ...

Page 184: ...g the instructions in Closing the case on page 166 10 See the documentation that came with the add in card for any special software installation instructions Replacing the power supply To replace the power supply 1 Remove the side panel by following the instructions in Replacing the side panel on page 166 2 For more stability place your computer on its side To avoid scratching the case place it on...

Page 185: ... gateway com 3 Disconnect the power supply cables from all components such as hard drives CD or DVD drives and the system board noting their locations and orientation You will reconnect the cables after you install the new power supply ...

Page 186: ...178 Chapter 11 Upgrading Your Computer www gateway com 4 Remove the four retention screws that secure the power supply to the case 5 Slide the power supply up and away from the power supply brackets ...

Page 187: ...on page 166 Replacing the system board To replace the system board 1 Remove the side panel by following the instructions in Removing the side panel on page 162 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Remove all of the add in cards by following the instructions in Adding or replacing add in cards on page 1...

Page 188: ...d screws 6 Lift the system board up and out of the case 7 Align the new system board on the standoffs and secure into the computer case with the screws 8 Reconnect the power and data cables using your notes from Step 4 See the system board documentation for further instructions Screw Screw Screw Screw Screw Screw ...

Page 189: ...73 10 Close the case by following the instructions in Closing the case on page 166 Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory The following illustration shows the general location of the memory modules on the system board ...

Page 190: ...1 Remove the side panel by following the instructions in Removing the side panel on page 162 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board DIMM 0 DIMM 1 ...

Page 191: ... Fill the DIMM 0 memory slot first When adding memory fill the DIMM 1 memory slot Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the side panel by following the instructions in Replacing...

Page 192: ...r Windows starts and the Windows desktop appears 10 Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab ...

Page 193: ...down all the values in the menus and submenus then exit from the utility 3 Shut down your computer 4 Remove the side panel by following the instructions in Removing the side panel on page 162 5 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 6 Locate the old battery on the system board and note its orientation You wi...

Page 194: ...ss the battery into the socket until it snaps into place 9 Replace the side panel by following the instructions in Replacing the side panel on page 166 10 Reconnect all external cables and the power cord 11 Turn on your computer 12 Open the BIOS Setup utility 13 In the BIOS Setup utility restore any settings that you wrote down in Step 2 14 Save all your settings and exit the BIOS Setup utility ...

Page 195: ...is chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 25 for more information about how to get help ...

Page 196: ...Try these things first before going to the following sections Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power strip make sure that it is turned on If a peripheral device such as the keyboard or mouse does not work make sure that all connections are secure If you added or removed computer components before th...

Page 197: ...l to help you diagnose and fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start All Programs then clicking Gateway Utilities Help and Support For more inform...

Page 198: ...ou are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 74 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs and DVDs on pag...

Page 199: ...aning CDs and DVDs on page 192 Reinstall the audio device drivers For more information see Reinstalling device drivers on page 151 A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 74 Make sure that the disc label is facing up or left then try again Try a different disc Occasionally discs are flawed or become scratched and...

Page 200: ...ot play the disc s regional code and your DVD drive s regional code may not match Cleaning CDs and DVDs Clean discs by wiping from the center to the edge not around in a circle using a product such as a soft cloth made especially for cleaning CDs and DVDs Computer The computer will not start Make sure that the power cord is connected to an AC power source and your computer is turned on Open the co...

Page 201: ... from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 138 Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Save your files to a CD or another drive If the hard drive is full copy any files not regularly used to CDs or other backup media then delete them from the hard drive Help and Support For more information about ...

Page 202: ...e sure that the IDE connectors are enabled in the BIOS Setup utility To enter the BIOS Setup utility restart your computer then press and hold F1 while your computer restarts Reinstall the device driver For more information see Reinstalling device drivers on page 151 Open the computer case and make sure that the IDE cable is connected to the system board IDE connector and the hard drive connector ...

Page 203: ... affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer ...

Page 204: ...g is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries ...

Page 205: ...al telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly To check the dialing properties 1 Click Start then click Control Panel The Cont...

Page 206: ...ce and have them check the telephone line for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect call your telephone service The telephon...

Page 207: ...your modem connection speed click the Direct Dial option After your modem connects move the mouse pointer over the Dial Up Networking icon located next to the clock on your taskbar Your modem connection speed appears Your fax communications program only sends and receives faxes at 14 400 bps even though you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14...

Page 208: ...n or the modem has failed to respond the modem did not pass diagnostics Reinstall the device driver For more information see Reinstalling device drivers on page 151 Open your computer and reseat the modem For more information see Adding or replacing add in cards on page 173 The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handsha...

Page 209: ...e 106 The computer is running but there is no picture Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your computer Check the port and cable for bent or damaged pins Reinstall the device driv...

Page 210: ...ize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the b...

Page 211: ...se by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free or debris If you have a trackball mouse see Cleaning the mouse on page 147 Power My system is turned on but nothing is getting power If your computer is plugged into a surge protector make sure that the surge protector is securely connected to an electrical outlet switched on and working correctly M...

Page 212: ...tup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer Make sure that the cable between ...

Page 213: ... the printer documentation for more information about adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Many printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are ...

Page 214: ...puter 2 During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens Help and Support For more information about sound troubleshooting in Windows XP click Start then click Help and Support Type the keyword sound troubleshooter in the HelpSpot Search box then click the arrow Caution The options in the BIOS Setup utility have been set at the factory for optimal performa...

Page 215: ...IOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 Language Cache ECC Support System Time System Date 4W4SB0X0 15A 0004 P02 Pentium R III 933 MHz 133 MHz 512 KB 128 MB 128 MB SDRAM Not Installed Not Installed English US Disabled 11 09 31 10 15 ...

Page 216: ...are from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check Online Help Printed documentation The Microsoft Windows documentation The program publisher s Web site See the troubleshooting section of this chapter Have your client ID serial number and order number available along with a detailed description of your pro...

Page 217: ...oftware tutorial service Get tutorial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 208 before calling TDD Technical Support for he...

Page 218: ... many cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site The hardware manufacturer s Web site Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee based tutorial hotline 800 229 1103 rate charged per minu...

Page 219: ...oft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from the Gateway online learning Web site Hundreds of online courses are available from the Gateway learning Web site All you have to do is go online and log in You select ...

Page 220: ...212 Chapter 12 Troubleshooting www gateway com ...

Page 221: ...s marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface Warning Always follow these in...

Page 222: ...ctrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS ...

Page 223: ...rning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help...

Page 224: ... 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved ...

Page 225: ...quipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an author...

Page 226: ...s under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location California Proposition 65 Warning Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to ...

Page 227: ...ith regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused...

Page 228: ... lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 2 1 5 3 7 6 4 Antenna and satellite grounding ...

Page 229: ...s slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions...

Page 230: ...222 Appendix A www gateway com ...

Page 231: ...io CD cleaning 192 copying 97 playing 76 78 audio in jack 6 AVI file 72 B background 109 backing up files 143 battery replacing 185 bezel removing 165 replacing 167 BIOS Setup utility 206 broadband Internet connection 58 connecting 6 browser Web 59 61 browsing for files and folders 46 C cable modem 58 connecting 6 Caps Lock indicator 20 card installing 173 reinstalling 173 removing 173 replacing 1...

Page 232: ...ponsive program 19 window 39 55 color changing depth 104 changing number of 104 changing scheme 107 connecting PS 2 keyboard 5 PS 2 mouse 5 to Ethernet 6 to Internet 6 60 to network 6 to Web site 62 connections audio in 6 digital camera 3 5 Ethernet 6 external audio 3 5 6 external speakers 3 5 headphone 3 5 keyboard 3 5 line in 3 5 6 line out 3 5 microphone 3 5 modem 5 monitor 5 mouse 3 5 network ...

Page 233: ... Disk Cleanup 138 Disk Defragmenter 141 diskette drive adding 168 replacing 168 display changing resolution 106 using screen saver 110 documentation Gateway Web site 31 help 26 HelpSpot 26 online help 30 documents creating 51 opening 53 printing 54 saving 52 double clicking 22 downloading files 63 dragging 22 drivers 151 reinstalling 151 updating 153 drives 3 5 inch bay cover 3 activity indicator ...

Page 234: ...es troubleshooting 199 files backing up 143 copying 43 55 cutting 43 55 deleting 35 45 55 138 downloading 63 finding 46 48 moving 43 opening 22 36 pasting 43 55 recovering 45 193 renaming 55 searching for 46 48 126 transferring 125 troubleshooting 193 types 126 viewing list 40 Files and Settings Transfer Wizard 124 finding files and folders 46 48 126 HelpSpot topics 28 specifications 8 folders cop...

Page 235: ...er 10 installing add in cards 173 battery 185 cards 173 CD drive 168 CD RW drive 168 devices 23 digital camera 23 digital video camera 23 diskette drive 168 drivers 151 drives 168 171 DVD drive 168 DVD CD RW drive 168 expansion cards 173 front bezel 165 hard drive 171 memory 181 peripheral devices 23 128 power supply 176 printer 23 128 programs 130 154 scanner 23 128 side panel 162 system battery ...

Page 236: ...space 137 cleaning case 145 cleaning component exteriors 145 cleaning computer screen 146 cleaning keyboard 146 cleaning mouse 147 defragmenting 141 deleting files 138 suggested schedule 133 using Scheduled Task Wizard 143 virus protection 134 maximize button 39 Media Player 72 memory 11 adding 181 installing 181 replacing 181 troubleshooting 196 menu bar 39 messages checking e mail 65 sending e m...

Page 237: ...5 music library building 82 changing settings 83 MusicMatch building music library 82 changing library settings 83 creating MP3 files 79 creating music files 79 editing track information 81 listening to Internet radio 84 playing audio CD 78 muting sound 68 N navigation keys 20 network jack 6 networking kit 10 non technical support Accounting 209 Sales 209 Warranty 209 Norton Antivirus 134 135 nume...

Page 238: ...l port 6 troubleshooting 204 USB port 3 5 printing documents 54 programs closing 55 closing unresponsive 19 opening 22 36 reinstalling 130 154 PS 2 port keyboard 5 mouse 5 R radio listening with MusicMatch 84 RAM See memory rebooting computer 19 recordable drive 3 11 75 activity indicator 75 adding 168 eject button 3 75 identifying drive 74 locating 3 replacing 168 troubleshooting 190 using 74 87 ...

Page 239: ...een objects getting information 22 moving 22 selecting 22 Scroll Lock indicator 20 scroll wheel 21 Search utility 49 searching for files and folders 46 48 49 126 in HelpSpot 28 serial number 5 6 7 8 130 serial port 5 23 setting up safety precautions 213 shortcut menus accessing 22 shortcuts adding to desktop 37 closing programs 55 closing windows 55 copying 55 cutting 55 deleting files and folders...

Page 240: ...ernet settings from old computer 127 settings from old computer 123 troubleshooting add in cards 190 audio 205 automated system 209 cards 190 CD drive 190 CD RW drive 190 cleaning CD 192 cleaning DVD 192 computer startup 192 DVD drive 190 DVD CD RW drive 190 expansion card 190 faxed answers 209 faxes 199 files 193 gateway dial up server 199 general guidelines 188 hard drive 193 Internet connection...

Page 241: ...Web browser 59 61 Web page 61 Web site 61 connecting to 62 downloading files 63 Gateway 31 window 38 close button 39 closing 39 55 maximize button 39 menu bar 39 minimize button 39 title bar 39 Windows clipboard 43 desktop 34 Files and Settings Transfer Wizard 124 installing 156 Product Key 6 7 reinstalling 156 reinstalling drivers 151 Search utility 49 updating drivers 153 Windows key 20 Windows ...

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Page 244: ...NSK DWL DT310 USR GDE R1 07 03 ...

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