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Problem
Possible Reason
The Solution
The filter is clogged.
Using filter bags: Only use filter bags suited for drip coffee
makers. Using the re-usable filter: Clean the re-usable filter
after each use and ensure that the fine mesh is not clogged
(see: ‘Care and Cleaning / Cleaning the Filter Basket,
Splash Shield, and Re-Usable Filter’). Otherwise, replace
the re-usable filter.
The glass carafe is over-
filled.
Immediately unplug the coffee machine. Always ensure
that the glass carafe is completely empty, before swit-
ching on the coffee machine.
An unsuited vessel is
placed under the filter bas-
ket or the glass carafe is
not placed correctly on the
heating plate.
Immediately unplug the coffee machine.
During operation, the carafe lid must open the drip-stop
valve at the bottom of the filter basket. The appliance
cannot be operated with the dedicated glass carafe
replaced by other vessels. For operation, place the glass
carafe of the appliance on the heating plate of the appli-
ance, and ensure that the glass carafe stands stable and
level, before switching on the appliance (manually via
the on/off button or automatically via the timer button).
The carafe lid is damaged. If the carafe lid is damaged in any way or broke off, the
glass carafe must be replaced. Get in contact with your
vendor.
The filter basket is dama-
ged.
Check the filter basket for cracks and leaks. Fill some
water into the filter basket and check, whether the water
runs out at the side walls.
The drip-stop valve is
clogged or sticks.
Clean the filter basket and rinse the drip-stop valve tho-
roughly (see: ‘Care and Cleaning’). Do not leave any
residues of coffee powder dry on the surfaces of the filter
basket.
Using pre-ground coffee
powder: There is too much
coffee powder in the filter
basket.
Immediately unplug the coffee machine.
Do not fill in more than 12 level measuring spoonful of
coffee powder (approx. 60g).
Using pre-ground coffee
powder: The grind size
of your coffee powder is
too fine.
Immediately unplug the coffee machine.
The coffee will not flow sufficiently with coffee powder that
is too fine. Use a grind size that is suited for drip coffee
makers and/or use smaller amounts of coffee powder.
Problem
Possible Reason
The Solution
There are residues of
coffee powder within the
coffee.
Using the re-usable filter:
Very fine particles within
the coffee powder slip
through the nylon mesh.
This is unavoidable.
- Wait some minutes until the particles deposit on the
bottom of the glass carafe. Then pour slowly and care-
fully.
- Check the re-usable filter for any damage of the nylon
mesh (see next entry).
- Use paper filter bags.
Using the re-usable filter:
The nylon mesh of the re-
usable filter is damaged.
Some small amounts of extremely fine coffee powder in
the coffee are unavoidable. If there are even large parti-
cles, replace the re-usable filter. Contact your vendor.
Always handle the re-usable filter with care. Any hard or
sharp-edged objects could damage the nylon mesh.
Using filter bags: The filter
bag is damaged.
Before usage, ensure that the filter bag is undamaged
and the seam is closed correctly. Unsuited filter bags may
tear, when they are already wet while lining the filter
basket.
Overflow of the filter.
See above: ‘The coffee runs out at the rim of the filter
basket and/or the glass carafe.’
You forgot the filter when
assembling the filter sys-
tem.
Before starting operation, always ensure that the appli-
ance is prepared completely and correctly for operation.
This holds especially when using the timer, because in
this case the appliance starts operation unattendedly.
The filter bag collapsed
during the brewing cycle.
When using filter bags without the splash shield, the fil-
ter bag may collapse during grinding or brewing. In this
case the coffee powder may be flushed into your coffee.
For operation, always cover the filter bag via the splash
shield.
The control panel does not
shut-off.
A function of the appliance
is still running. Perhaps it
is the keep warm function
or timer.
This is intended. The illuminated control panel with the
on/off button or timer button shown in red indicate that
the appliance is still in operation.
Your coffee is too strong
or too weak.
Insufficient amount ratio
of water and coffee pow-
der.
The appliance always uses the complete content of the
water tank for each brewing cycle. Adapt the settings of
the appliance to the amount of water (see: ‘Tips for Best
Results’). Measure out the required amount of water
using the filling level indicator at the right side of the
water tank.
