38
39
Problem
Possible cause
Solution
No steam.
Steam wand is blocked.
Poke the steam wand with a thin iron wire.
No water in the water tank.
Add an appropriate amount of water into the water tank.
Water tank not attached properly. Reassemble the water tank.
Too little steam.
Preheating not completed.
Press the steam button and wait until the
indicator light changes from flashing into being
on continuously.
Steam function was started
when the appliance was cold.
Operate the double cup coffee brewing function
or wait until preheating is finished in steam
mode before milk frothing.
Steam knob not set to steam/
hot water setting.
Slowly turn the steam knob until the steam is
dispensed for milk frothing. Adjust the amount of
steam slowly after a few seconds, depending on
your preference.
Poor milk froth.
No whole milk used.
Use whole milk.
Used milk was not refrigerated. Refrigerate milk to 2-5°C.
Steam wand is not inserted
deep enough into the milk.
Insert the steam wand 1cm into the milk.
Too little crema.
Coffee powder is too coarse.
Replace the coffee powder.
Coffee powder is not
compacted.
Compact the coffee powder with an appropriate
pressure.
Coffee was made right after
frothing milk.
Make sure the appliance is completely cooled
down before using.
Coffee overflow in the
filter holder.
Coffee was made right after
frothing milk.
Make sure the appliance is completely cooled
down before using.
Coffee powder not removed
regularly.
Clean the coffee powder on the edge of the filter
holder with a brush or by hand after filling it in.
Coffee is brewed slowly
or in small quantities.
Too much coffee powder.
The coffee powder should not be too coarse
or too fine, should be in standard quality and
quantity (1 measuring spoon for one cup and 2
measuring spoons for two cups).
Ground coffee is too fine.
Use special coffee powder for espresso machines.
Ensure that it is not too fine.
No water in the water tank.
1. Add an appropriate amount of water into the
water tank.
2. Turn on the appliance and turn the steam
knob to the steam/hot water setting to let water
flow out of the steam wand.
Problem
Possible cause
Solution
Single or double cup
filter stuck in the
appliance.
The bump of the filter is not far
enough from the filter holder
notch.
Insert the filter holder into the appliance and turn
it left and right until the filter falls down. Or use
the filter holder to push the filter down. Check
whether the bump is far enough from the notch
each time before inserting the filter holder.
Coffee is too cold.
Coffee was brewed in low
brewing temperature mode.
Brewing temperature mode selection:
1. Press the on/off button, the appliance starts
to preheating.
2. After preheating is finished, keep the steam
button pressed for approx. 6-10 seconds. 3
acoustic signals sound, indicating the appliance
has entered the brewing temperature mode
selection. One of the below button lights flashes:
Single-cup button light = Low brewing
temperature mode
Double cup button light = Medium brewing
temperature mode (Default mode)
Steam button light = High brewing temperature
mode
Depending on which brewing temperature mode
you want to set, keep the corresponding button
pressed for approx. 5 seconds. An acoustic signal
sounds, indicating that the brewing temperature
mode was set successfully. The appliance returns
to standby.
Note:
If there is no operation within approx.
15 seconds, the appliance exits the brewing
temperature mode selection and returns to
standby.
Coffee brewed before
preheating while appliance was
still cold.
Operate the double cup coffee brewing function
(without coffee powder in the filter) or wait until
preheating is finished before brewing coffee.
No water in the water tank
before preheating.
1. Add an appropriate amount of water into the
water tank.
2. Turn on the appliance and turn the steam
knob to the steam/hot water setting to let water
flow out of the steam wand.
