Garage Smart GS100-CR, User Manual

Page: 39 / 41

GarageSmart
TM
User’s Manual
39
Most Common Problems
Below is a complied list of the Most Common problems that can occur. Before contacting
GarageSmart
™
for support, please review the list as one of the solutions may correct the issue
that you may be experiencing.
Problem Solutions

Garage door(s) are not
opening or closing when using
individual
Remote Keys
through the website, mobile
site or app.

Check and verify that the GarageSmart
™
device
has power by checking if the Status Led is blinking
Green .

Verify that you have entered the correct Access
Code , User , and Remote Key.

The Remote Key has not expired. This information
can be checked by logging into your Online
Control Panel .

Check for any broken or detach wires ( OPEN ,
CLOSE , STOP , or COM ) between the
GarageSmart
™
device and the garage door motor
control board.

The website, mobile site or
app is showing the wrong
status or always shows
Open
for my garage door(s).

Visual inspect the GarageSmart
™
sensor for any
broken wires and make sure that the two sensors
are aligned properly when the door is closed.

The Auto Shut feature is
closing my garage door(s) at
the wrong time.

Verify within the Online Control Panel that you
have the correct location settings.
(1)

When closing the garage
door(s), the garage door(s)
open again.

Verify that there are no obstacles in the way or
blocking your garage door floor sensors.
Still having problems? If assistance is needed after performing the above troubleshooting
procedures, do not remove or return the unit and contact
GarageSmart™ for support.
We will assist you in troubleshooting the device or the installation to get the unit to operate
correctly.
You may also contact
GarageSmart™ using e-mail at
www.garagesmart.net/contact.html
1. Selecting the wrong Time Zone will affect real-time operation, notification and logging.