20
English
Troubleshooting
Problem
Cause
Solution
The machine does not
turn on
The machine is disconnected.
Check if the power supply cord is
inserted correctly
The machine is in DEMO
mode.
The standby button has been
pressed for more than 8 seconds.
Switch the machine off and then on
again.
The drip tray is quickly
filled.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray.
Empty the drip tray when the 'drip tray
full' full indicator pops up through the
drip tray cover.
Place a cup under the dispensing
spout to collect rinsing water.
The coffee grounds
container full icon remains
displayed.
The coffee grounds container
was emptied while the machine
was switched off.
Always empty the coffee grounds
container while the machine is ON.
If the coffee grounds container is
emptied while the machine is switched
off, the coffee cycle counter is not
reset. In that case, the 'empty coffee
grounds container' message will stay
on the display even though the
container is not full.
The coffee grounds container
was placed back too fast.
Do not place back the coffee grounds
container until the screen message
prompts you to put it back
The brew group cannot be
removed.
The brew group is not positioned
correctly.
Close the maintenance door. Switch
the machine off and back on again.
Wait for the machine ready screen
to appear and then remove the brew
group.
The coffee grounds container is
not removed.
Remove the coffee grounds container
before removing the brew group.
The machine is still in the
descaling process.
You cannot remove the brew group
when the descaling process is active.
First complete the descaling process
and then remove the brew group.
The brew group cannot be
inserted.
The brew group is not in the
correct position.
The brew group was not put in rest
position before it was placed back.
Make sure that the lever is in contact
with the base of the brew group and
that the hook of the brew group is in
the correct position.
4219_460_3728_1_booklet_A5_v2.indd 20
14/02/17 08:49
