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Faults – what to do?
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Faults – what to do?
Faults – what to do?
If a problem or fault occurs in the appliance,
instructions, alerts, warnings or fault messages will be
shown on the display.
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Warnings and fault messages
Warnings are displayed if an internal fault has occurred
that will compromise use of the cooktop.
Follow the instructions on the display and touch the
*
symbol to return to the main screen.
Fault messages are displayed if an internal fault or
malfunction has occurred that makes it impossible to use
the cooktop.
Disconnect the appliance from the mains power supply
and then wait for a few seconds before reconnecting it. If
the message appears again, contact Customer Support.
Please quote the fault code when you call Customer
Support.
Notes
ʑ
The top line of the display lights up red.
ʑ
A fault code is displayed with some fault messages
(e.g. [E0513])
ʑ
If a fault occurs, the appliance does not switch to
standby mode.
ʑ
For more information, see the section entitled
a
"Frequently-asked questions and answers
(FAQ)"
.
Tips
Problem
Solution
The cooktop will not switch on.
Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
Make sure that the appliance has been connected as shown in the
circuit diagram.
If the fault cannot be rectified, inform Customer Support.
The touchscreen display is not responding or has
frozen.
The control panel is damp or there is something on it. Dry the con-
trol panel or remove the object.
The cooking position's heat setting cannot be
increased.
The cooktop's total power output has been limited. Change the
total power under "Maximum power consumption" in the basic set-
tings.
If a very large item of cookware is being used, this may have an
effect on the maximum heat setting for that half of the cooktop.
Reposition the cookware.
An audible signal will sound if there is something
on the touchscreen display.
Remove the object and reset the cooktop.
Do not place hot cookware on the control panel.
The cooktop responds in an unusual manner or
cannot be operated properly.
Switch the appliance off using the mains fuse or the circuit
breaker in the fuse box. Wait a few seconds before reconnecting
the appliance.
The electronics have overheated and switched off
the affected cooking position.
Wait until the electronics have cooled down sufficiently. When the
fault code on the display goes out, you can resume cooking.
The electronics have overheated and all the cook-
ing positions have been switched off.
