8. Except in the case of pre-packed light complete models, light fittings attached to the fan are
not covered by this warranty. Where the fan is pre-packed complete with a light, the light fitting
will be covered by warranty to electrical defect. Tarnishing caused by climatic conditions and
breakage of glasses is not covered by warranty. Globes/lamps are also not covered by warranty.
Any light fitting attached to the fan be must be installed by a qualified licensed Electrician
ensuring such attachments are complete and do not affect the fan’s performance. Light fittings
will often accentuate noises and vibrations, which can be traced to loose glasses or fittings and
are not covered by warranty. Broken glass as supplied in the pre-packed light complete models is
not considered an item requiring a warranty service call. Notification within 48 hours of
installation is required where glasses have found to be broken on unpacking.
9. The warranty applies to actual faults, which may develop. Minor running noises are not
covered. All electrical motors have some audible noise. Allow at least eight hours of operation to
allow the bearings to properly seat. The fan, especially when set on low, may feel warm to touch –
this is not a fault. If excessive heat is generated a service call may be required. Fan noises can
vary due to slight power fluctuations and mains frequency signals for off – peak-controlled
appliances. These changes are most noticeable in the quiet of night.
10. Threaded components such as blade nuts can work slightly loose during normal operation.
These should be tightened regularly to ensure the fan doesn’t develop operation noises. If noises
do develop, check this aspect before requesting service. This is not covered by warranty.
11. Minor variation of speed may be evident between different fans, even in the same model and is
not a product fault and not covered by warranty.
12. Blades are not covered by warranty against defect in material. The replacement of the blades
is not covered by the in home warranty service call, Notification within 48 hours of installation is
required where blades have found to be broken on unpacked, access wholesaler or their
authorized agent who will send you spare part at your delivery cost. Blades affected by climatic
conditions and by maintenance are not covered by this warranty.
This warranty applies only to Australian states; it’s mainland territories and New Zealand. The
benefits of this warranty are in addition to any benefits offered under state or territory law.
For under warranty service, contact wholesaler or their authorized agent and advise: model
number and style, the nature of the fault, date and place of purchases. Service cannot be
arranged without this information.
Prior to requesting service, please consult the Trouble-shooting checklist.
•
All electric motors, including fans, make some noise and may feel hot to touch – this is not a
fault.
•
Some fans wobble more than others – even the same model.
•
Blades are weighed to be within tolerance to minimize wobbling. In multiple installations do
not mix blades from fans.
•
Blade carriers can be easily bent. This is another cause of fan wobble. Ensure the blades and
carriers/holders are attached to the motor only after it is hung or use a cradle so the
carriers/holders are not damaged.
•
Fan lights can rattle and are not covered by warranty.
•
Finish to the fan, including blades and light complete models, are covered by 6 months
warranty.
•
Blade and glass replacement are not covered by in home servicing.
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