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clarification or updated information. Remember spaces with an asterisk (*) require input of
valid information. The information requested is the following:
a. Purchase Order Number (Optional). T
his will be either a three (3) digit number or
a nine (9) digit number that was emailed to you from GoogleCheckout at the time
you purchased your machine.
b. Contact Person/Company (Required).
Enter a first and last name.
c. Contact Email (Required).
Use an active email account that you regularly check.
d. Comments(Optional).
Comments can include any information that you want to be
added to your customer account file.
6. Click Send.
Once all the required fields are filled in (and any optional fields you chose)
click “
Send
”. The information will be sent to us for comparison against your order
information. Once the information has been received by us, you will see a popup
confirmation message. From there we will quickly verify your information and validate your
authorization. The next time you launch RetinaEngrave software your control card should
be validated and activated under your account.
VALIDATION FOR EXISTING CUSTOMERS (SOFTWARE UPGRADE)
1. Follow Download Instructions.
Download the latest version of RetinaEngrave and extract
the .zip archive to a location on your computer. You may or may not be required to update
your laser’s firmware.
2. Open the extracted folder.
Read any documents (Text, PDF, Word) found there for
installation information. Follow those instructions first (load firmwares using your current
version of RE3D).
3. Run Installer.
Run the RetinaEngrave executable installer. Follow the steps in the previous
section: VALIDATION OF CONTROL CARD.
OFFLINE VALIDATION
If you are unable to connect to your laser and the internet at the same time you will need to
perform the following steps to activate your unit.
1. Ethernet Connection.
Connect your computer to your laser cutter via the Ethernet cable
that came with your machine.
2. Launch RetinaEngrave Software.
Start the RetinaEngrave program to ensure that you
have a connection with your unit.
3. Select “Create Profile Offline”.
Navigate to the Help menu, and select “Create Profile
Offline”.
4. Select “Save Profile to File”.
Again, navigate to the Help menu, and select “Save Profile
to File”.
Technical Support is available from 8:00 am (PST) to 5:00 pm (PST) Monday through Friday at
.
Summary of Contents for HL40-5g Hobby Advanced
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