84
Operating Manual
TX100 S2 Core Edition
Troubleshooting and tips
7.8
VNC connection fails
It is no longer possible to establish a Remote Desktop connection or
access any service or file on the Headless server. Not even a VNC
connection can be established as described in section
.
Ê
Ensure if the Headless server is powered on.
Ê
Ensure that the Maintenance & Recovery DVD has been properly inserted
into the DVD drive and that your Headless server has successfully booted
as described. Strictly follow the further steps outlined in
the server using a VNC connection" on page 59
.
Ê
Ensure that your Headless server is connected to your network through its
onboard Ethernet port 1 (see
section "Connecting devices to the server" on
) and that all additional LAN ports on expansion boards have been
disconnected.
Ê
Check the network cable between the client computer and the Headless
server for proper connection.
Ê
Ensure that the LAN activity LEDs on the Ethernet adapters of your client
computer and Headless server indicate a successful connection.
Ê
Use a direct network connection between client computer and Headless
server instead of a switched network connection.
Ê
Ensure that the Remote Desktop connection is not blocked by local firewall
settings or a security suite on your client computer.
Ê
Try using a different USB stick for establishing the VNC connection in order
to rule out this potential source of error.
Ê
Try accessing your Headless server from a different client computer in order
to test the VNC connection.
Ê
If the VNC Viewer should crash after it has been started, try restarting the
viewer by double-clicking the
Recovery.cmd
file in the
Recovery
directory on
your USB stick. You may have to repeat this procedure up to three times until
the VNC connection is established.
Ê
Contact the Fujitsu Technology Solutions customer service team if the
problem persists.
