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PRIMERGY RX100 S3 User’s Guide
9
O
p
eration
a
nd
Mainten
ance
9.9 Maintenance Service
This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact an office listed in the "Contact Information".
For details of the contact information, refer to the "Start Guide".
9.9.1 Maintenance Service
■
Non-durable Components
Depending on the environment and usage of the customer, non-durable components of the server may
need to be replaced during the maintenance support period.
Customers who have signed up for our hardware maintenance contract will be provided with
replacement parts free of charge and with higher priority. Customers not signed up for our hardware
maintenance contract will be separately charged for operation cost and maintenance parts.
Replacing non-durable components
To ensure stable operation of the server system, it is recommended that a maintenance service
agreement be purchased.
Lifetime of Non-durable Components
The lifetime of such components is calculated based on appropriate usage environments.
Although the guaranteed range for operation is set between 10
°
C and 35
°
C, the lifetime is assumed at
a constant average temperature of 25
°
C. When operating in the environment of average 25
°
C or
higher, other components except non-durable components would reach its life span. Generally, when
temperature increases 10
°
C (an annual average temperature 35
°
C), the service life of non-durable
components is abbreviated into half.
