Chapter 6 Troubleshooting Guide
Troubleshooting Suggestions
LTO-4 Half-Height Tape Drive User’s Guide
49
2
If other LEDs are on, reset the tape drive by either:
• Pressing and holding the cartridge eject button on the front panel
for more than 5 seconds and releasing it (both internal and
tabletop drives)
• Cycling the drive AC power switch off and on (tabletop tape
drive only)
3
With the green status LED on and all other LEDs off, press the
cartridge eject button on the front panel.
IF . . .
THEN . . .
the green status LED flashes,
with no other LED indicators
on,
wait for the tape to eject
(normally takes from 2 to 3
minutes).
• If the tape ejects, and the
green status LED stops
flashing, the problem has
been resolved.
• If the tape does not eject, and
there are no other LED
indications, contact Technical
Support to resolve the
possible problem with the
tape drive.
you see a message similar to:
You cannot eject the cartridge
because the tape drive is in use.
Wait until the operation is complete
before ejecting the cartridge. The
backup software may still have the
tape drive in prevent mode so that
the cartridge cannot be ejected.
Use the backup software
commands to eject the tape.
use the
mt offline
command to
eject the tape.
Note:
In UNIX/Linux
environments, the
message may not
appear, even though
the operating system
prevents the drive from
ejecting the tape. Use
the
mt offline
command
anyway.
