Chapter 6 Troubleshooting Guide
Troubleshooting Suggestions
LTO-4 Half-Height Tape Drive User’s Guide
51
1
Retry the backup operation if you make any changes to the SAS
cabling, or if you unplug and reconnect any SAS cables.
2
If the problem persists, remove the data tape, insert a cleaning
cartridge to clean the tape drive (see
Cleaning the Tape Drive
on
page 18).
3
After the tape drive ejects the cleaning cartridge, reload the data tape
and retry the backup operation.
4
If the problem persists, use the tape diagnostic software to perform a
write/read test with 4 Gbytes of data.
The tape is from a faulty batch or the
tape drive is faulty.
or:
The tape is damaged or the drive is
faulty. Call the tape drive supplier
helpline.
that a media error occurred
during a read or write operation.
These messages frequently
appear in addition to the “
The
operation has stopped because...
”
message. In this case, proceed to
step 1 of the following procedure.
Otherwise, repeat the backup
operation with a known good
tape and proceed to step 1 of the
following procedure if the
problem persists.
Caution:
The write/read test will overwrite any data on the
tape. Always use a new/blank or “scratch” cartridge
for diagnostic write/read tests.
This TapeAlert message . . .
Signifies . . .
