Fuji Xerox DocuPrint P215 b User Manual Download Page 100

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Troubleshooting

Troubleshooting

This chapter includes:

• "Clearing Jams" on page 100
• "Basic Printer Problems" on page 109
• "Display Problems" on page 110
• "Printing Problems" on page 111
• "Print Quality Problems" on page 112
• "Other Problems" on page 126
• "Contacting Service" on page 127
• "Getting Help" on page 128
• "Non-Genuine Mode" on page 132

Summary of Contents for DocuPrint P215 b

Page 1: ...User Guide DocuPrint P215 b ...

Page 2: ...opies and Printouts 22 Product Features 23 1 Specifications 25 2 Basic Operation 29 Main Components 30 Front View 31 Rear View 32 Operator Panel 33 Turning On the Printer 34 Power Saver Mode 35 Setting the Time for the Power Saver Mode 36 Exiting the Power Saver Mode 37 3 Printer Management Software 39 Print Driver 40 Printer Setting Utility Windows Only 41 SimpleMonitor Windows Only 42 Launcher W...

Page 3: ...he Output Tray Extension 78 Printing 79 Sending a Job to Print 80 Canceling a Print Job 81 Selecting Printing Options 83 Printing Custom Size Paper 88 Checking Status of Print Data 90 Printing a Report Page 91 Printer Settings 92 6 Using the Operator Panel 93 Resetting to Factory Defaults 94 Understanding the Operator Panel Lights 95 Light Sequences 96 7 Troubleshooting 99 Clearing Jams 100 Avoidi...

Page 4: ...anel Lights 129 SimpleMonitor Alerts 130 Obtaining the Product Information 131 Non Genuine Mode 132 The Printer Setting Utility 133 8 Maintenance 135 Replacing the Toner Cartridge 136 Overview 137 Removing the Toner Cartridge 138 Installing a Toner Cartridge 140 Ordering Supplies 142 Consumables 143 When to Order a Toner Cartridge 144 Recycling Supplies 145 Storing Consumables 146 Managing the Pri...

Page 5: ...4 ...

Page 6: ...ry operating information about the printer function Please read this guide to achieve the best performance from this printer This guide assumes you are familiar with computers After reading this guide keep it safe and handy for future reference DocuPrint P215 b User Guide Help Copyright 2013 by Fuji Xerox Co Ltd Fuji Xerox Co Ltd July 2013 Edition 1 No ME6449E2 1 ...

Page 7: ...s manual safety instructions are preceded by the symbol Always read and follow the instructions before performing the required procedures IMPORTANT 1 This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied or modified in whole or part without the written consent of the publisher 2 Parts of this manual are subject to change without prior notice 3 W...

Page 8: ...y step instructions on how to set up your printer User Guide HTML File this guide Describes how to get ready to print and set various features It also covers the operator panel indicators troubleshooting tips and maintenance information This guide is on the Software Pack CD ROM Operator Panel Guide Describes the icons assigned to the buttons or indicators on the operator panel ...

Page 9: ...Using This Guide 8 Using This Guide This section includes Organization on page 9 Conventions on page 10 ...

Page 10: ... the Print Driver Describes the basic information about how to connect the printer to your computer and how to install the print driver 5 Printing Basics Describes the supported paper how to load paper and how to print data using various print features 6 Using the Operator Panel Describes the indicators on the operator panel 7 Troubleshooting Describes the troubleshooting tips for printer problems...

Page 11: ... must be read and followed NOTE Additional information that merits emphasis See also References within this guide 3 Orientation of documents or paper is described in this guide as follows Long Edge Feed LEF Loading the document or paper in landscape orientation Short Edge Feed SEF Loading the document or paper in portrait orientation LEF Orientation SEF Orientation Paper feed direction Paper feed ...

Page 12: ...for item that if not followed strictly can lead death or severe or fatal injuries and the possibility to do it is comparatively high Used for items that if not followed strictly can lead to severe or fatal injuries Used for items that if not followed strictly can cause injuries to user or damages to machine A symbol for items to pay attention to when handling machine Follow instructions carefully ...

Page 13: ...r panel of this product for its rated ampere and voltage Never touch the power cord with wet hands It may cause electric shock Do not put an object on the power cord Always keep the plug connection free of dust The dusty and damp environment may bring about minute electric current in a connector It may generate heat and eventually cause a fire accident To avoid the risk of electric shock and a fir...

Page 14: ... accident Once a month switch off this product and check if the power cord is plugged firmly into an electrical outlet the plug is not excessively heated rusted or bent the plug and electrical outlet are free of dust and the power cord is not cracked or worn down Once you notice any unusual condition switch off and unplug this product first and contact your local Fuji Xerox representative ...

Page 15: ...level and sturdy surface that can withstand a weight of 4 6 Kg Otherwise if tilted the product may fall over and cause injuries Locate this product in a well ventilated area Do not obstruct ventilation openings of the product Keep the minimum clearance as follows for ventilation and an access to the power plug Unplug the product if an abnormal condition is noted Do not incline the product at more ...

Page 16: ...e and condition always use it in the following environment Temperature 10 32 C Humidity 10 85 When the product is left in a chilly room and the room is rapidly warmed up by heater dew condensation may form inside the product and cause a partial deletion on printing ...

Page 17: ...ings on the product Liquid container such as flower vases or coffee cups Metal parts such as staples or clips Heavy objects If liquid is spilled over or metal parts are slipped into the product it may cause electric shock or a fire accident Do not use conductive paper such as origami paper carbonic paper or conductively coated paper When paper jam occurs it may cause short circuit and eventually a...

Page 18: ...rlocks away from magnetic materials Magnetic materials may accidentally activate the product and cause injuries or electric shock Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch off the product immediately and contact your local Fuji Xerox representative Do not a...

Page 19: ...or its disposal Keep drum cartridges or drum if not a cartridge type and toner cartridges out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When replacing drum cartridges or drum if not a cartridge type and toner cartridges be careful not to spill the toner In case of any toner spills avoid contact...

Page 20: ... and Caution Labels Always follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries and electric shock never touch the area with the High Temperature or High Voltage marks on ...

Page 21: ...i Xerox reuses returned toner cartridges or toner containers and drums photoreceptors to make recycle parts recycle materials or energy recovery Proper disposal is required for toner cartridges no longer needed Do not open toner cartridges Return them to your local Fuji Xerox representative ...

Page 22: ... instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this product does cause harmful interference to radio or television reception which can be determined by turning this product off and on the user is encouraged to try to correct the interference by one or more of the following measures ...

Page 23: ...ples of items that may be illegal to copy or print in your country Currency Banknotes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt c...

Page 24: ...umption For more information see Manual Duplex Printing on page 74 Multiple Up Print Multiple Up enables you to print multiple pages on a single sheet of paper This feature allows you to reduce the paper consumption For more information see the print driver s help Fuji Xerox Imaging Technology The high resolution LED print head 1200 x 1200 and IE Technology produce smoother lines Image Enhancement...

Page 25: ...Product Features 24 ...

Page 26: ... 24 sheets min IMPORTANT 1 Print speed may decrease due to factors such as paper type paper size and printing conditions 2 When continuously printing a single document of A4 First print Monochrome 11 seconds A4 Fed from the Multipurpose feeder MPF IMPORTANT Measurements based on Fuji Xerox test pattern Time from printer startup until output of the first page is complete Except the time when the pr...

Page 27: ...when using the printer in an environment that is dry cold or very humid Printing over the printed side or on the reverse side of paper that already has been printed on can result in poor print quality When printing on envelopes use envelopes that do not have adhesive applied The type of paper being used and environmental conditions can affect printing quality Because of this it is recommended that...

Page 28: ...unit only During operation 6 6 B 51 7 dB A During stand by 2 98 B 15 dB A IMPORTANT Measurements based on ISO7779 Unit B acoustic power level LwAd Unit dB A radiated sound pressure bystander position Power consumption Maximum 990 W During the Sleep mode 4 0 W or less Average During standby 62 W During continuous monochrome printing 380 W IMPORTANT Low Power Mode 7 8 W average Dimensions main unit ...

Page 29: ...Specifications 28 ...

Page 30: ...29 Basic Operation 2 Basic Operation This chapter includes Main Components on page 30 Turning On the Printer on page 34 Power Saver Mode on page 35 ...

Page 31: ...Basic Operation 30 Main Components This section provides an overview of your DocuPrint P215 b This section includes Front View on page 31 Rear View on page 32 Operator Panel on page 33 ...

Page 32: ...Panel 4 Power Switch 5 Toner Access Cover 6 Paper Width Guides 7 Multipurpose Feeder MPF 8 Front Cover 9 Slide Bar 10 Length Guide 11 Paper Cover The paper cover is used as a tray to feed paper into the PSI as well as a cover to protect the paper loaded on the MPF 11 10 9 8 7 6 4 3 2 1 5 ...

Page 33: ...Basic Operation 32 Rear View 1 Levers 2 Transfer Drum 3 Paper Feed Roller 4 Paper Chute 5 Transfer Roller 6 Rear Cover 7 Rear Cover Handle 8 Power Connector 9 USB Port 1 2 7 5 3 4 6 8 9 ...

Page 34: ...rint job Press this button to exit the Power Saver mode Press this button to continue a pending job in an error state such as misfeeding after checking that paper is loaded properly The LEDs provide information on the status of the printer See also Understanding the Operator Panel Lights on page 95 LED Status Condition Error Umber on An error occurred Umber blinks A fatal error occurred Ready Gree...

Page 35: ...xtension cords or power strips The printer should not be connected to an uninterruptible power supply UPS system 1 Connect the power cord to the power connector on the rear of your printer 2 Connect the other end of the cord to the power source 3 Turn on the printer ...

Page 36: ... the printer switches to the Low Power mode one minute after the last job is finished The printer then switches to the Sleep mode after another 6 minutes of inactivity In the Power Saver mode the Ready LED blinks slowly The factory default settings are changeable within the range of 1 30 minutes Low Power mode and 6 11 minutes Sleep mode The printer returns to the ready to print state in about 25 ...

Page 37: ...c DocuPrint P215 b Printer Setting Utility NOTE The window to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility appears 2 Click the Printer Maintenance tab 3 Select System Settings from the list at the left side of the page The System Settings page is...

Page 38: ...c Operation Exiting the Power Saver Mode The printer automatically exits the Power Saver mode when it receives a job from a computer To manually exit the Power Saver mode press the button on the operator panel ...

Page 39: ...Basic Operation 38 ...

Page 40: ...D ROM that is shipped with your printer to install a combination of software programs depending on your operating system This chapter includes Print Driver on page 40 Printer Setting Utility Windows Only on page 41 SimpleMonitor Windows Only on page 42 Launcher Windows Only on page 43 ...

Page 41: ...the print driver from the Software Pack CD ROM The print driver enables your computer and printer to communicate and provides access to your printer features See also Installing Print Driver on Computers Running Windows on page 48 Installing Print Driver on Computers Running Mac OS X on page 51 ...

Page 42: ... you to view or specify the system settings You can also diagnose the system settings by using the Printer Setting Utility The Printer Setting Utility consists of the Printer Settings Report Printer Maintenance and Diagnosis tabs The Printer Setting Utility can be installed from the Software Pack CD ROM ...

Page 43: ...ow appears The Printer Status window alerts you when there is a warning or when an error occurs for example when a paper jam occurs or toner is running low By default the Printer Status window launches automatically when an error occurs You can specify the conditions for starting the Printer Status window in Printer Status Window Properties To change the pop up settings for the Printer Status wind...

Page 44: ...her window provides three buttons Status Window Printer Setting Utility and Troubleshooting To exit click the X button at the top right of the window For details click the Help button icon of each application The Launcher can be installed from the Software Pack CD ROM Status Window Click to open the Printer Status window See also SimpleMonitor Windows Only on page 42 Printer Setting Utility Click ...

Page 45: ...Printer Management Software 44 ...

Page 46: ...t Driver 4 Installing the Print Driver This chapter includes Connecting Your Printer on page 46 Installing Print Driver on Computers Running Windows on page 48 Installing Print Driver on Computers Running Mac OS X on page 51 ...

Page 47: ...lling the Print Driver 46 Connecting Your Printer Your DocuPrint P215 b interconnection cable must meet the following requirement Connection Type Connection Specifications USB USB 2 0 compatible 1 USB Port 1 ...

Page 48: ... printer to a computer 1 Ensure that the printer and computer are turned off and unplugged from the power source outlet 2 Connect the smaller USB connector into the USB port at the back of the printer and the other end of the cable into the USB port of the computer NOTE Do not connect the printer USB cable to the USB connector available on the keyboard Connection Type Available Feature USB You can...

Page 49: ...Installing the Print Driver 48 Installing Print Driver on Computers Running Windows This section includes Inserting the Software Pack CD ROM on page 49 USB Connection Setup on page 50 ...

Page 50: ... then select Run setup exe If the CD does not automatically launch perform the following steps a For Windows XP Windows Server 2003 Windows Server 2008 and Windows Server 2008 R2 click Start start for Windows XP Run For Windows Vista and Windows 7 click Start All Programs Accessories Run For Windows 8 and Windows Server 2012 right click on the Start screen and click All apps Run b Enter D setup ex...

Page 51: ... Software 4 Select Personal Installation and then click Next 5 If you agree to the terms of the License Agreement click I accept the terms of the license agreement to continue the installation process and then click Next 6 If necessary click Print Test Page to print a test page click Finish to exit the wizard USB Printing A personal printer is a printer attached to your computer or a print server ...

Page 52: ...51 Installing the Print Driver Installing Print Driver on Computers Running Mac OS X This section includes Installing the Driver and Software on page 52 ...

Page 53: ... Continue on the Introduction screen 5 Select a language for the Software License Agreement 6 After reading the Software License Agreement click Continue 7 If you agree to the terms of the Software License Agreement click Agree to continue the installation process 8 Click Install to perform the standard installation 9 Enter the administrator s name and password and then click Install Software 10 C...

Page 54: ... Mac OS X 10 7 7 Select the printer connected via USB from the Printer Name Name for Mac OS X 10 8 list Name Location and Print Using Use for Mac OS X 10 8 are automatically entered 8 Click Add Adding a Printer on Mac OS X 10 5 8 10 6 When Using a USB connection 1 Turn off the printer and your computer 2 Connect the printer and your computer with the USB cable 3 Turn on the printer and your comput...

Page 55: ... 4 Start Printer Setup Utility NOTE You can find Printer Setup Utility in the Utilities folder in Applications 5 Confirm your USB printer is added to Printer List If your USB printer is not displayed execute the following procedures 6 Click Add 7 Click Default Browser in the Printer Browser dialog box 8 Select the printer connected via USB from the Printer Name list Name Location and Print Using a...

Page 56: ...55 Printing Basics 5 Printing Basics This chapter includes About Print Media on page 56 Supported Print Media on page 60 Loading Print Media on page 63 Printing on page 79 ...

Page 57: ... Guidelines on page 59 Using paper that is not appropriate for the printer can cause paper jams image quality problems or printer failure To achieve the best performance from your printer we recommend you to use only the paper described in this section When using paper other than that recommended contact the Fuji Xerox local representative office or an authorized dealer ...

Page 58: ... a label has been removed from a sheet Use only paper envelopes Do not use envelopes with windows metal clasps or adhesives with release strips Print all envelopes single sided only Some wrinkling and embossing may occur when printing envelopes Do not overload the paper tray Do not load print media above the fill line on the inside of the paper width guides Adjust the paper width guides to fit the...

Page 59: ...r carbonless copy paper Paper with a rough surface such as Japanese paper pulp paper or fibrous paper Envelopes that are not flat or that have clasps windows or adhesives with release strips Padded envelopes Tack film Water transfer paper Textile transfer paper Perforated paper Leather paper embossed paper Conductive paper such as origami paper carbonic paper or conductively coated paper Wrinkled ...

Page 60: ... temperatures and relative humidity Avoid attics kitchens garages and basements for storing print media Store print media flat Print media should be stored on pallets cartons shelves or in cabinets Avoid having food or drinks in the area where print media is stored or handled Do not open sealed packages of paper until you are ready to load them into the printer Leave paper in the original packagin...

Page 61: ...akdown and damage to your printer To use the features of this printer effectively use the suggested print media that is recommended here IMPORTANT The toner may come off the print media if it gets wet by water rain steam and so on For details contact the Fuji Xerox local representative office or an authorized dealer ...

Page 62: ... 5 3 875 in DL SEF 110 220 mm DL LEF 220 110 mm C5 SEF 162 229 mm C5 LEF 229 162 mm Postcard 100 148 mm Postcard 148 200 mm Yougata 2 SEF 114 162 mm Yougata 2 LEF 162 114 mm Yougata 3 SEF 98 148 mm Yougata 3 LEF 148 98 mm Yougata 4 105 235 mm Yougata 6 98 190 mm Younaga 3 120 235 mm Nagagata 3 120 235 mm Nagagata 4 90 205 mm Kakugata 3 216 277 mm Custom size Width 76 2 215 9 mm 3 8 5 inch Length 1...

Page 63: ...nt Media in the Multipurpose Feeder MPF on page 66 Loading Envelope in the Multipurpose Feeder MPF on page 69 Printing on print media that differs from the paper size or paper type selected on the print driver may lead to paper jams To ensure that printing is correctly done select the correct paper size and paper type ...

Page 64: ...ps prevent jams and ensures trouble free printing Before loading print media identify the recommended print side of the print media This information is usually on the print media package NOTE After loading paper in the feeder specify the same paper type on the print driver ...

Page 65: ...s 64 Capacity Multipurpose feeder MPF can hold 150 sheets of standard paper 16 2 mm 0 64 inches of thick paper One sheet of coated paper 16 2 mm 0 64 inches of post cards Five envelopes 16 2 mm 0 64 inches of labels ...

Page 66: ...65 Printing Basics Print Media Dimensions The multipurpose feeder MPF accepts print media within the following dimensions Width 76 2 215 9 mm 3 00 8 50 inches Length 127 355 6 mm 5 00 14 00 inches ...

Page 67: ...do not remove the paper cover while printing is in progress Use only laser print media Do not use ink jet paper in this printer 1 Open the front cover 2 Pull the slide bar forward until it stops 3 Pull the length guide forward until it stops 4 Adjust the paper width guides to their maximum width ...

Page 68: ...then fan them Straighten the edges of the stack on a level surface 6 Load print media on the multipurpose feeder MPF with the top edge first and with the recommended print side facing up 7 Adjust the paper width guides until they rest lightly against the edges of the stack of print media ...

Page 69: ...nt media NOTE Depending on the size of print media first slide the slide bar backward until it stops and then pinch the length guide and slide it backward until it touches print media 9 Insert the paper cover into the printer and then align the paper cover to the marking on the paper tray ...

Page 70: ...dia is loaded in the multipurpose feeder MPF you must specify the paper size setting by using the print driver NOTE For more information about setting the paper size and type on the print driver refer to the online Help provided for the print driver Loading Envelope in the Multipurpose Feeder MPF NOTE When you print on envelopes be sure to specify the envelope setting on the print driver If not sp...

Page 71: ...p side facing down and the flap turned to the right To prevent DL Monarch Yougata 2 and Yougata 3 from being wrinkled they are recommended to be loaded with the print side facing up flap opened and facing you NOTE When you load the envelopes in the long edge feed LEF orientation be sure to specify the landscape orientation on the print driver ...

Page 72: ... cause damage to the printer NOTE If you do not load envelopes in the multipurpose feeder MPF right after they have been removed from the packaging they may bulge To avoid jams flatten them as shown below when loading them in the multipurpose feeder MPF If envelopes are still not fed correctly add some bending to the flap of the envelopes as shown in the following illustration The amount of the be...

Page 73: ...r Setup Navigator on the print driver Loading Postcard in the Multipurpose Feeder MPF NOTE When you print on postcards be sure to specify the postcard setting on the print driver to get the optimum print result When Loading Postcard Load the postcard with the side to be printed on facing up and the top edge of the postcard in first ...

Page 74: ... w postcard with the side to be printed on facing up and the left edge of the w postcard in first NOTE To confirm the correct orientation of each print media such as postcards see the instruction on the Envelope Paper Setup Navigator on the print driver ...

Page 75: ...dia in the Multipurpose Feeder MPF on page 77 NOTE When printing on curled paper straighten the paper and then insert it into the feeder When you start manual duplex printing the instruction window appears Note that the window cannot be reopened once it is closed Do not close the window until duplex printing is complete ...

Page 76: ...ter list box and then click Preferences 3 Select the Paper Output tab From Duplex select either Flip on Short Edge or Flip on Long Edge to define the way 2 sided print pages are bound 4 From Paper Size select the size of the document to be printed 5 From Paper Type select the paper type to be used 6 Click OK to close the Printing Preferences dialog box 7 Click Print in the Print dialog box to star...

Page 77: ...Printer 3 From Paper Size select the size of the document to be printed 4 Select the Printer Features pane 5 From Feature Sets select Paper Handling 6 From Paper Type select the paper type to be used 7 From Duplex select either Flip on Long Edge or Flip on Short Edge to define the way 2 sided print pages are bound 8 Click Print in the Print dialog box to start printing 4 5 7 6 ...

Page 78: ... printed remove the paper stack from the center output tray NOTE Warped or curled prints can cause paper jams Straighten them before setting them 3 Stack the prints and set them as they are with the blank side facing up into the multipurpose feeder MPF and then press the button on the operator panel Pages are printed in order of page 1 rear of page 2 page 3 rear of page 4 and then page 5 rear of p...

Page 79: ...s designed to prevent print media from falling from the printer after the print job is complete Before printing a document ensure that the output tray extension is fully opened The output tray extension is opened by two steps At the secondary step extend it fully until it clicks ...

Page 80: ... printer and how to cancel a job This section includes Sending a Job to Print on page 80 Canceling a Print Job on page 81 Selecting Printing Options on page 83 Printing Custom Size Paper on page 88 Checking Status of Print Data on page 90 Printing a Report Page on page 91 Printer Settings on page 92 ...

Page 81: ...ou are not familiar with a feature in the print driver window open the online Help for more information To print a job from a typical Windows application 1 Open the file you want to print 2 From the File menu select Print 3 Verify that the correct printer is selected in the dialog box Modify the system settings as needed such as the pages you want to print or the number of copies 4 To adjust syste...

Page 82: ...on the operator panel for about three seconds NOTE Printing is canceled only for the current job All the following jobs will continue to print Canceling a Job From the Computer Running Windows Canceling a Job From the Taskbar When you send a job to print a small printer icon appears in the right corner of the taskbar 1 Double click the printer icon A list of print jobs appears in the printer windo...

Page 83: ... the mouse pointer in the upper right corner of the screen and move the mouse down and then select Settings Click Control Panel Hardware and Sound Devices and Printers For Windows Server 2012 on the Desktop screen place the mouse pointer in the upper right corner of the screen and move the mouse down and then select Settings Click Control Panel Hardware Devices and Printers A list of available pri...

Page 84: ...ick Start Control Panel Hardware and Sound Printers For Windows Server 2008 click Start Control Panel Printers For Windows 8 on the Desktop screen place the mouse pointer in the upper right corner of the screen and move the mouse down and then select Settings Click Control Panel Hardware and Sound Devices and Printers For Windows Server 2012 on the Desktop screen place the mouse pointer in the upp...

Page 85: ...tions NOTE In Windows you can save current printing options with a distinctive name and apply them to other print jobs Make selections on the Paper Output Graphics Layout Watermarks Forms tab and then click OK under Save on the Paper Output tab Click Help for more information 4 Click OK to save your selections 5 Print the job See the following table for specific printing options Printing Options f...

Page 86: ...ixed Document Output Size Reduce Enlarge Margin Shift Margin Restore Defaults Watermarks Forms tab Watermarks New Text New Bitmap Edit Delete First Page Only Forms Off Create Register Forms Image Overlay Header Footer Options Restore Defaults Driver Tab Printing Options ...

Page 87: ... name and printer settings To print jobs using specific printer settings click the applicable saved preset in the Presets list 4 Click Print to print the job Mac OS X Print Driver Printing Options The table shown below uses Mac OS X 10 8 TextEdit as an example Printing options for Mac OS X Item Printing Options Copies Pages Paper Size Orientation Layout Pages per Sheet Layout Direction Border Two ...

Page 88: ...nting Basics Printer Features 1 Detailed Settings Image Rotation 180deg 2 Paper Handling Paper Type Duplex Show Paper Size Error 3 Printer Specific Options Skip Blank Pages Supply Levels Item Printing Options ...

Page 89: ...th administrator rights to change the settings Users without the rights of administrator can only view the contents 1 Click start Devices and Printers 2 Right click the icon for your printer and then select Properties 3 Select the Configuration tab 4 Click Custom Paper Size 5 Select the custom setup you want to define from Details 6 Specify the length of the short edge and long edge under Change S...

Page 90: ...f you select the custom size from Paper Size in step 4 select Same as Paper Size 8 Click OK 9 Click Print in the Print dialog box to start printing Using the Mac OS X Print Driver This section explains the procedure using Mac OS X 10 8 TextEdit as an example 1 From the File menu select Page Setup 2 Select the printer from Format For 3 From Paper Size select Manage Custom Sizes 4 In the Custom Pape...

Page 91: ...ays the Settings screen and allows you to modify the SimpleMonitor settings Click the name of the desired printer listed on the Printer Selection window The Printer Status window appears You can check the printer status and print job status For more information about SimpleMonitor see Help The following procedure uses Windows 7 as an example 1 Click start All Programs 2 Select Fuji Xerox 3 Select ...

Page 92: ...ick start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia Pacific DocuPrint P215 b Printer Setting Utility NOTE The window to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility appears 2 Click the Printer Settings Report tab 3 Select Repor...

Page 93: ...y NOTE The window to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility appears 2 Click the Printer Maintenance tab 3 Select the desired menu item Each menu item has a list of values for the menu item A value can be A phrase or word to describe a setti...

Page 94: ...93 Using the Operator Panel 6 Using the Operator Panel This chapter includes Resetting to Factory Defaults on page 94 Understanding the Operator Panel Lights on page 95 ...

Page 95: ...to their factory default values 1 Launch the Printer Setting Utility and click Reset Defaults on the Printer Maintenance tab 2 Click the System Section button The printer starts initializing the Non Volatile Memory NVM IMPORTANT Never attempt to turn off the printer The printer will cease to function The printer restarts automatically to apply the settings ...

Page 96: ...ng the Operator Panel Lights The operator panel lights mean different things depending on their sequence Umber and green lights that are off on or blinking indicate printer conditions LED Off On Fast Blink Slow Blink 1 Error None 2 Ready 1 2 ...

Page 97: ... See also Power Saver Mode on page 35 No paper is loaded Load paper and then press the button on the operator panel See also Loading Print Media in the Multipurpose Feeder MPF on page 66 The wrong size of paper is loaded See also Loading Print Media in the Multipurpose Feeder MPF on page 66 Paper jam occurred See also Clearing Jams on page 100 Waiting for manual duplex printing 1 Canceling job The...

Page 98: ...d then on Contact the Fuji Xerox local representative office or an authorized dealer if this error occurs repeatedly 1 Load paper for the second side odd pages and press the button on the operator panel See also Manual Duplex Printing on page 74 1 2 Printer Status Error Ready ...

Page 99: ...Using the Operator Panel 98 ...

Page 100: ...aring Jams on page 100 Basic Printer Problems on page 109 Display Problems on page 110 Printing Problems on page 111 Print Quality Problems on page 112 Other Problems on page 126 Contacting Service on page 127 Getting Help on page 128 Non Genuine Mode on page 132 ...

Page 101: ...g Paper Jams From the Back of the Printer on page 104 Clearing Paper Jams From the Center Output Tray on page 106 Jam Problems on page 108 Careful selection of appropriate print media and proper loading allow you to avoid most jams See also About Print Media on page 56 Supported Print Media on page 60 NOTE Before buying large quantities of any print media it is recommended that you try a sample fi...

Page 102: ...e you load it If a jam occurs with print media try feeding one sheet at a time through the multipurpose feeder MPF Do not use print media that you have cut or trimmed Do not mix print media sizes weights or types in the same print media source Ensure that the recommended print side is face up when you insert the print media Keep print media stored in an acceptable environment Ensure that all cable...

Page 103: ...s may occur along the print media path CAUTION Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch off the product immediately and contact your local Fuji Xerox representative 1 Center Output Tray 2 Transfer Drum 3 Levers 4 Rear Cover 5 Front Cover 6 Multipurpose Fee...

Page 104: ...rint media path 1 Remove the paper cover 2 Remove any paper jammed from the front of the printer 3 Replace the paper cover in the printer 4 To restore the printer press the button on the operator panel according to the instructions of the Printer Status window IMPORTANT Do not use excessive force on the paper cover Doing so could damage it or the inside of the printer ...

Page 105: ... before performing maintenance To avoid burns do not clear paper jams immediately after printing The fusing unit becomes extremely hot during use NOTE To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Push the rear cover handle and open the rear cover 2 Lift up the levers 3 Remove any paper jammed from the back of the printer ...

Page 106: ...105 Troubleshooting 4 Lower the levers to their original position 5 Close the rear cover ...

Page 107: ...ot clear paper jams immediately after printing The fusing unit becomes extremely hot during use NOTE To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Push the rear cover handle and open the rear cover 2 Lift up the levers 3 Remove any paper jammed from the back of the printer If no paper is found in the paper path then remove any paper...

Page 108: ...107 Troubleshooting 4 Lower the levers to their original position 5 Close the rear cover ...

Page 109: ...e take any of the following actions For thick paper use the one that is 163 gsm or less For postcard the one up to 190 gsm is available For thin paper use the one that is 60 gsm or more For the envelope ensure that it is properly loaded in the multipurpose feeder MPF as instructed in Loading Envelope in the Multipurpose Feeder MPF on page 69 If the envelope is deformed correct it or use another en...

Page 110: ...ected to the printer and to a properly grounded electrical outlet The printer is turned on The electrical outlet is not turned off at any switch or breaker Other electrical equipment plugged into the outlet is working If you have checked all of the above and still have a problem turn off the printer wait for 10 seconds and then turn on the printer This often fixes the problem ...

Page 111: ...Troubleshooting 110 Display Problems Problem Action After the printer is turned on the Ready LED is not lit Turn off the printer wait for 10 seconds and turn on the printer ...

Page 112: ...aper width guides and length guide are adjusted correctly Do not overfill the print media sources Do not force print media into the multipurpose feeder MPF when you load it Otherwise it may skew or buckle Ensure that the print media is not curled Load the recommended print side correctly for the type of print media you are using See also Loading Print Media on page 63 Turn the print media over or ...

Page 113: ...Streaks Appear on the Output on page 117 Mottle on page 118 Ghosting on page 119 Fog on page 120 Bead Carry Out BCO on page 121 Auger Mark on page 122 Wrinkled Stained Paper on page 123 The Top Margin Is Incorrect on page 124 Protrudent Bumpy Paper on page 125 NOTE In this section some procedures use the Printer Setting Utility or the SimpleMonitor See also Printer Setting Utility Windows Only on ...

Page 114: ...el on the Consumables tab in the Printer Status window 2 Replace the toner cartridge as necessary Verify that the print media is dry and the correct print media is used If not use the print media recommended for the printer See also Usable Print Media on page 61 Try changing the Paper Type setting in the print driver On the Paper Output tab in Printing Preferences of the print driver change the Pa...

Page 115: ... Type setting in the print driver For example change the Plain to Lightweight Cardstock 1 On the Paper Output tab in Printing Preferences of the print driver change the Paper Type setting Verify that the correct print media is being used If not use the print media recommended for the printer See also Usable Print Media on page 61 Adjust the temperature of the fusing unit 1 Launch the Printer Setti...

Page 116: ...bove contact the Fuji Xerox local representative office or an authorized dealer Problem Action The printed result has random spots or is blurred Ensure that the toner cartridge is installed correctly See also Installing a Toner Cartridge on page 140 If you use a non genuine brand toner cartridge install a genuine brand toner cartridge ...

Page 117: ...Troubleshooting 116 The Entire Output Is Blank If this trouble happens contact the Fuji Xerox local representative office or an authorized dealer ...

Page 118: ...117 Troubleshooting Streaks Appear on the Output If this trouble happens contact the Fuji Xerox local representative office or an authorized dealer ...

Page 119: ...or an authorized dealer Problem Action The printed result has mottled appearance Adjust the transfer bias 1 Launch the Printer Setting Utility click Adjust BTR on the Printer Maintenance tab 2 Adjust the setting for the type of print media being used 3 Click Apply New Settings button If you use non recommended print media use the print media recommended for the printer ...

Page 120: ... On and then click Apply New Settings button 5 Click Chart Print on the Diagnosis tab 6 Click the Ghost Configuration Chart button The Ghost Configuration Chart is printed The print media surface may be uneven Try changing the Paper Type setting in the print driver For example change the Plain to Lightweight Cardstock 1 On the Paper Output tab in Printing Preferences of the print driver change the...

Page 121: ...ative office or an authorized dealer Problem Action The printed result is foggy When the whole is printed light contact the Fuji Xerox local representative office or an authorized dealer When the printed page is partly light start Clean Developer 1 Launch the Printer Setting Utility and click Clean Developer on the Diagnosis tab 2 Click the Start button ...

Page 122: ...ice or an authorized dealer Problem Action Bead Carry Out BCO is happening If the printer is installed in a high altitude location set the altitude of the location 1 Launch the Printer Setting Utility and click Adjust Altitude on the Printer Maintenance tab 2 Select the value close to the altitude of the location where the printer is installed 3 Click Apply New Settings button ...

Page 123: ... Action The printed result has auger mark The toner cartridge may be low or need to be replaced Confirm the amount of toner in the toner cartridge 1 Check the Estimated Toner Level on the Consumables tab in the Printer Status window 2 Replace the toner cartridge as necessary Start Clean Developer 1 Launch the Printer Setting Utility and click Clean Developer on the Diagnosis tab 2 Click the Start ...

Page 124: ...rease is within 30 mm of the four edges of the envelope this is considered normal Your printer is not at fault If not take the following actions If the envelope is Com 10 envelope which is 220 mm or longer and has a flap on the long edge load it being rotated 180 degree If the envelope is Com 10 envelope which is 220 mm or longer and has a flap on the long edge use a different size envelope If the...

Page 125: ...blem continues even though you have taken suggested actions described above contact the Fuji Xerox local representative office or an authorized dealer Problem Action The top margin is incorrect Ensure that the margins are set correctly on the application being used ...

Page 126: ... Fuji Xerox local representative office or an authorized dealer Problem Action Printed surface got protrudent bumpy Clean up the fusing unit 1 Load one sheet of paper on the multipurpose feeder MPF and then print a solid image all over paper 2 Load the printed sheet with the side to be printed on facing down and then print a blank sheet of paper ...

Page 127: ...ed inside the printer This usually occurs within several hours after you heat the room in winter This also occurs when the printer is operating in a location where relative humidity reaches 85 or more Adjust the humidity or relocate the printer to an appropriate environment ...

Page 128: ... When you call for printer service be prepared to describe the problem you are experiencing or the LED status on the operator panel You need to know the model of your printer and serial number See the label on the rear cover of your printer ...

Page 129: ...his section includes Operator Panel Lights on page 129 SimpleMonitor Alerts on page 130 Obtaining the Product Information on page 131 Fuji Xerox provides several automatic diagnostic tools to help you produce and maintain print quality ...

Page 130: ...l Lights The operator panel provides you with information and troubleshooting help When an error or warning condition occurs the operator panel LEDs inform you of the problem See also Understanding the Operator Panel Lights on page 95 ...

Page 131: ... is included on the Software Pack CD ROM It automatically checks the printer status when you send a print job If the printer is unable to print your job the SimpleMonitor automatically displays an alert on your computer screen to let you know that the printer needs attention ...

Page 132: ...ructions on the web site and download an appropriate print driver NOTE The URL of the driver download service page is as follows http www fujixeroxprinters com For the latest information about the print driver features refer to the online Help provided for the print driver Updating the Printer s Firmware Our web site also provides a tool that allows you to update the printer s firmware software em...

Page 133: ...oblems that may arise from the use of the Non Genuine Mode are not covered by our quality guarantee The continuous use of the Non Genuine Mode can also cause the printer to break down and any repair charges for such break down will be incurred by users NOTE To disable the Non Genuine Mode deselect the check box next to On on the Non Genuine Mode page on the Printer Maintenance tab in the Printer S...

Page 134: ...ndow to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility appears 2 Click the Printer Maintenance tab 3 Select Non Genuine Mode from the list at the left side of the page The Non Genuine Mode page is displayed 4 Select the check box next to On and the...

Page 135: ...Troubleshooting 134 ...

Page 136: ...r includes Replacing the Toner Cartridge on page 136 Ordering Supplies on page 142 Storing Consumables on page 146 Managing the Printer on page 147 Conserving Supplies on page 149 Checking Page Counts on page 150 Moving the Printer on page 151 ...

Page 137: ...x Customer Support Center Never throw a toner cartridge into an open flame Remaining toner in the cartridge may catch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact your local Fuji Xerox representative for its disposal CAUTION Keep drum cartridges or drum if not a cartridge type and toner cartridges out of the reach of children If a child acci...

Page 138: ...ed that you do not replace the toner cartridge until the below message appears Replace the toner cartridge Or check that the cartridge is correctly set and press the button LED Message Remaining Page Yield Printer Status and Action Error Ready The Black Cartridge needs to be replaced soon 1 Approx 400 pages 2 The toner cartridge has become low Use this toner cartridge until the below message appea...

Page 139: ...g the Toner Cartridge 1 Open the front cover 2 Open the toner access cover 3 Spread a few sheets of paper on the floor or table where the removed toner cartridge is placed 4 Turn the toner cartridge counterclockwise to unlock ...

Page 140: ...oner cartridge out IMPORTANT Do not touch the shutter of the used toner cartridge Always pull the toner cartridge out slowly so you do not spill any toner 6 Place the toner cartridge slowly on the sheets of paper spread in step 3 ...

Page 141: ...y NOTE Handle the toner cartridge carefully to avoid spilling of the toner 2 Adjust the toner cartridge to the cartridge holder and then turn it clockwise to align to the lock mark IMPORTANT Be sure to set the toner cartridge firmly before printing Otherwise it may cause some defects 3 Close the toner access cover until it clicks ...

Page 142: ...ayed For more information on the toner low message see Overview on page 137 See also Printing a System Settings Page on page 91 Checking Page Counts on page 150 4 Close the front cover 5 Pack the removed toner cartridge in the box in which the installed toner cartridge was packed up 6 Take care not to contact with the spilled toner and remove the sheets of paper spread under the removed toner cart...

Page 143: ...is section includes Consumables on page 143 When to Order a Toner Cartridge on page 144 Recycling Supplies on page 145 The toner cartridge needs to be ordered occasionally The toner cartridge includes installation instructions on the box ...

Page 144: ... estimates and vary depending on conditions such as the content being printed paper size paper type the printer s operating environment initializing process done when you turn on or off the printer and adjustments to maintain print quality NOTE The printable number of pages for the starter toner cartridge shipped with the printer is approximately 700 pages Each toner cartridge includes installatio...

Page 145: ...ridge must be replaced To order a toner cartridge contact the Fuji Xerox local representative office or an authorized dealer See also Online Services on page 157 IMPORTANT This printer is designed to provide the most stable performance and print quality when used with the recommended toner cartridge Not using the toner cartridge recommended for this machine degrades the performance and printing qu...

Page 146: ...photoreceptors to make recycle parts recycle materials or energy recovery Proper disposal is required for toner cartridges no longer needed Do not open toner cartridges containers Return them to your local Fuji Xerox representative To recover scarce resources rechargeable batteries used in the returned machines are recycled as materials or reused for energy generation ...

Page 147: ... you need to use them Do not store consumables in Temperatures greater than 40 C 140 F An environment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long period of time An environment where corrosive gases are present An environment with salty air ...

Page 148: ...147 Maintenance Managing the Printer This section includes Checking Printer Status with SimpleMonitor Windows Only on page 148 ...

Page 149: ...ht click the icon and select Printer Selection If the SimpleMonitor icon is not displayed on the taskbar open SimpleMonitor from the start menu The following procedure uses Microsoft Windows 7 as an example 1 Click start All Programs Fuji Xerox Fuji Xerox Printer Software for Asia Pacific DocuPrint P215 b Activate SimpleMonitor The Printer Selection window appears 2 Click the name of the desired p...

Page 150: ...ture is used the image quality will be lower than when it is not used Print media Multiple Up in the Layout tab of the print driver The printer prints two or more pages on one side of a sheet The available numbers that each print driver can print one sheet of paper are as follows Windows Print Driver 2 4 8 or 16 pages Mac OS X Print Driver 2 4 6 9 or 16 pages Combined with the duplex setting Multi...

Page 151: ...ed printing a blank page may be inserted automatically depending on the settings of the application In this case the blank page is counted as one page However when doing 2 sided printing for odd number of pages the blank page inserted to the rear side of the last odd page is not counted NOTE Refer to Printing a System Settings Page on page 91 for details on how to print a System Settings page You ...

Page 152: ...is heavier than the front Take note of this difference in weight when moving the printer 1 Turn off the printer 2 Disconnect the power cord and the USB cable 3 Remove any paper in the center output tray if there is Close the output tray extension 4 Remove the paper cover ...

Page 153: ...Maintenance 152 5 Remove any paper in the multipurpose feeder MPF Keep the paper wrapped and away from humidity and dirt ...

Page 154: ...kward until each of them stops 7 Close the front cover 8 Lift the printer and move it gently NOTE If the printer is to be moved over a long distance the toner cartridge should be removed to prevent toner from spilling and the printer should be packed inside a box ...

Page 155: ...Maintenance 154 ...

Page 156: ...155 Contacting Fuji Xerox 9 Contacting Fuji Xerox This chapter includes Technical Support on page 156 Online Services on page 157 ...

Page 157: ...ppropriate assistance to Telephone Support personnel to resolve issues such as restoration of the operating system software program and drivers to their default configuration and settings verification of functionality of Fuji Xerox supplied products replacement of customer replaceable units clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance If t...

Page 158: ...registering your details on our website at http www fujixerox com support docuprint Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve your printer problems It is an easy to use searchable online help To find out more please visit our online support at http www fujixerox com support docuprint ...

Page 159: ...Contacting Fuji Xerox 158 ...

Page 160: ...gth Guide 31 Levers 32 Loading Envelope Multipurpose Feeder MPF 69 Loading Print Media 63 Multipurpose Feeder MPF 66 Low Toner Alert Msg 137 M Main Components 30 Managing Printer 147 Manual Duplex Printing 74 Moving Printer 151 Multipurpose Feeder MPF 31 N Non Genuine Mode 132 O Obtaining the Product Information 131 Operator Panel 31 Operator Panel Lights 95 129 Ordering Supplies 144 Output Tray E...

Page 161: ...ver 32 Rear Cover Handle 32 Recycling Supplies 145 Removing the Toner Cartridge 138 Report Page 91 Resetting to Factory Defaults 94 S Safety Electrical 12 Operational 16 Sending Print Job 80 SimpleMonitor Alerts 130 Slide Bar 31 Specifications 25 Storing Consumables 146 Supplies Recycling 145 When to Order 144 T Toner Access Cover 31 Toner Cartridge 149 Total Page Counts 150 Transfer Roller 32 U U...

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Fuji Xerox DocuPrint P215 b, User Manual

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