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Fuji Xerox ApeosPort-VII C5588, Quick Reference

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Fuji Xerox ApeosPort-VII C5588 Quick Reference Download Page 152

7  Problem Solving

152

Paper Jams

When a paper jam occurred, the device stops and an alarm beeps. A message is also 
displayed on the touch screen. Follow the instructions displayed to remove the jammed 
paper.
If the priority device lamp is blinking, first clear the paper jam.
Gently remove the paper to avoid it to be torn. If the paper is torn, remove all the torn 
pieces, making sure that none remain inside the device.
If a paper jam message appears again after you have cleared the paper jam, another paper 
jam may be occurred in some other parts of the device. Clear this by following the message.
When the paper jam is cleared, printing is automatically resumed from the point when the 
paper jam occurred.
If you were during copying, press the [Start] to resume the copying from the point when the 
paper jam occurred.

Important

z

When a paper jam occurred, if you pull out a paper tray without checking the paper jam location, the 

jammed paper may be torn and the pieces may remain inside the device. This may cause device 

malfunctions; therefore, always check where the paper jam occurred first.

z

If any piece of jammed paper remains inside the device, the paper jam message will not disappear from the 

touch screen.

z

Clear the paper jams while the device is powered on. If you turn off the device, all data stored on the memory 

of the device will be erased.

z

Do not touch components inside the device. This may cause print defects.

Paper Jams in Trays 1 and 2

The following describes how to clear paper jams occurring in Trays 1 and 2.

1

Pull out the tray where the paper jam occurred.

WARNING

If you need to pull out a tray to remove paper jam, contact your local Fuji Xerox 
representative. Do not pull out a tray, otherwise it may cause injuries.

CAUTION

Do not attempt to remove a paper deeply jammed inside the product, particularly 
a paper wrapped around the fusing unit or the heat roller. Otherwise, it may cause 
injuries or burns. Switch off the product immediately and contact your local Fuji 
Xerox Customer Support Center.

Summary of Contents for ApeosPort-VII C5588

Page 1: ...1 ApeosPort VII C7788 DocuCentre VII C7788 ApeosPort VII C6688 DocuCentre VII C6688 ApeosPort VII C5588 DocuCentre VII C5588 for English Speaking Users Quick Reference ...

Page 2: ...he hard disk Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by such data loss Important 1 This manual is protected under copyright laws and cannot be copied or modified in whole or part without a written consent of the copyright owner However you may copy this manual for the purpose of operating this device 2 Parts of this manual are subject to change with...

Page 3: ...index for characteristics and handling of the specific chemical substances defined 25 Environment 26 Legal Notice 27 2 Product Overview 29 Device Components 30 Power Source 44 Switching the Main Power On 44 Switching the Power On 45 Switching the Power Off 46 Switching the Main Power Off 47 Power Saver Mode 48 Entering the Power Saver Mode 48 Exiting the Power Saver Mode 48 Changing the Interval f...

Page 4: ... Inserter 85 Loading Tab Paper in Tray T1 Inserter 86 Loading Long Paper in Tray 5 87 Changing the Paper Settings 89 4 Original Documents 93 Loading Documents 94 Document Feeder 94 Document Glass 96 5 Basic Operations 99 Copying Procedure 100 Step 1 Loading Documents 100 Step 2 Selecting Features 100 Step 3 Entering a Quantity 101 Step 4 Starting the Copy Job 101 Step 5 Confirming the Copy Job in ...

Page 5: ... D1 is installed 147 Executing Combined Calibration 149 7 Problem Solving 151 Paper Jams 152 Paper Jams in Trays 1 and 2 152 Paper Jams in Tray 3 and 4 153 Paper Jams in Tray 5 155 Paper Jams in Tray 5 with High Capacity Feeder B1 S 156 Paper Jams in Tray 5 with High Capacity Feeder C1 DS 159 Paper Jams in Tray 6 HCF A4 1 Tray 162 Paper Jams in Tray 6 High Capacity Feeder B1 S 164 Paper Jams in Tr...

Page 6: ...nisher with Booklet Maker 229 Booklet Staple Jams in Booklet Staple Cartridge for C3 Finisher with Booklet Maker 231 Staple Jams in Staple Cartridge For Finisher D6 with Booklet Maker 234 Staple Jams in Booklet Staple Cartridge for Finisher D6 with Booklet Maker 235 Re inserting the Staple Cartridge into the Cartridge Unit 237 Image Quality Trouble 240 ...

Page 7: ...1 1Before Using the Device ...

Page 8: ...f a problem occurs with the device Since the device is equipped with anti counterfeit features in some rare cases certain kinds of documents may be unable to copy Fuji Xerox shares the global concern about environmental conservation and has integrated that concern in its business activities from research and development to disposal We have implemented a number of programs to lessen the burden on t...

Page 9: ...w to load media in a tray 4 Original Documents Describes how to load documents 5 Basic Operations Contains information about loading paper and other types of media into the device using the copy print scan fax features and changing the default settings 6 Maintenance Describes how to replace consumables and to clean the device 7 Problem Solving Describes troubleshooting procedures to solve the prob...

Page 10: ...menus commands windows or dialog boxes displayed on the computer screen and their buttons and menu names button z Hardware buttons on the control panel key z Keys on the keyboard of the computer z Path to a certain item within a procedure on the control panel For example When you see the procedure select Tools Setup Create Folder this means that you need to select Tools select Setup and then selec...

Page 11: ... if not followed strictly can lead death or severe or fatal injuries and the possibility to do it is comparatively high Used for items that if not followed strictly can lead to severe or fatal injuries Used for items that if not followed strictly can cause injuries to user or damages to device A symbol for items to pay attention to when handling device Follow instructions carefully to use device s...

Page 12: ...his product Plug the power cord directly into a grounded electrical outlet To prevent overheat and a fire accident do not use an extension cord a multi plug adaptor or a multiple connector Consult Fuji Xerox Customer Support Center to check if an outlet is grounded Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and voltage of this product See t...

Page 13: ...his product with the switch on Plugging and unplugging a live connector may deform the plug and generate heat and eventually cause a fire accident Hold the plug not the cord when unplugging this product or it may damage the cord and cause electric shock or a fire accident Always switch off and unplug the machine when it is not used over an extended period of time It may cause deterioration of insu...

Page 14: ...event breathing Locate this product on a level and sturdy surface that can withstand its weight Otherwise if tilted the product may fall over and cause injuries Locate this product in a well ventilated area Do not obstruct ventilation openings of the product Poor ventilation may cause overheat and a fire accident Keep the minimum clearance as follows for ventilation and an access to the power plug...

Page 15: ...duct Do not carry out any other maintenance procedures not described in the documentation This product features safety design not to allow operators access to hazard areas The hazard areas are isolated from operators by covers or protectors which require a tool to remove To prevent electric shock and injuries never remove those covers and protectors To avoid the risk of electric shock and a fire a...

Page 16: ...cleaners to avoid catching fire and explosion If you need to pull out a tray to remove paper jam contact Fuji Xerox Customer Support Center Do not pull out a tray otherwise it may cause injuries When you play the media e g CD ROM DVD supplied with the product always use said media enabled device Otherwise large sound may damage its speakers or your ears Laser Safety CAUTION Any operations or adjus...

Page 17: ...tely and contact Fuji Xerox Customer Support Center Never touch the paper output area of the finisher during operation It may cause injuries Be careful in removing jammed staples Be careful not to get injured by waste staples when detaching a staple dust box Waste staples may come out with output paper Be careful not to get injured by the staples Never touch safety interlocks When a front cover is...

Page 18: ...k to a door of the consumable storage spaces Otherwise the door may break to drop off and you may get injured Do not apply excessive force to hold thick document on the document glass It may break the glass and cause injuries To move this product to another location contact Fuji Xerox Customer Support Center Ventilate well during extended operation or mass copying It may affect the office air envi...

Page 19: ...e may catch fire and cause burn injuries or explosion If you have a used waste toner bottle no longer needed contact Fuji Xerox Customer Support Center for its take back Keep drum cartridges and toner cartridges out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When replacing drum cartridges and to...

Page 20: ...on of Warning and Caution Labels Always follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries and electric shock never touch the area with the High Temperature or High Voltage marks on ...

Page 21: ...Safety Notes 21 ...

Page 22: ...t CCU z Do not use this product anywhere even in a lobby medical electrical equipment is located z For other locations follow the instructions by medical care facilities Keep the distance more than 12 cm between this product and cardiac pacemakers or defibrillators Otherwise radio interference may occur and cause malfunction of cardiac pacemakers and defibrillators Consult medical electrical equip...

Page 23: ...er is encouraged to try to correct the interference by one or more of the following measures z Reorient or relocate the radio or television set z Increase the separation between this product and the receiver z Connect this product into an outlet on a circuit different from that to which the receiver is connected z Reorient or relocate the receiving antenna Consult the dealer or an experienced radi...

Page 24: ...ct uses the same frequency band as the following devices and radio stations z Industrial scientific or medical devices z Radio stations for identifying mobile objects used in production lines 1 Premises radio stations radio stations requiring licenses 2 Specific low power radio stations radio stations not requiring licenses Do not use this product in the vicinity of the following devices and radio...

Page 25: ...mical substances defined 25 Safety Data Sheet SDS an index for characteristics and handling of the specific chemical substances defined As a manufacturer and or dealer of the chemical substances specified by the Industrial Safety and Health Law Fuji Xerox offers the SDS in our website ...

Page 26: ...ended for this product have been used for the test z Fuji Xerox will store the spare parts necessary to maintain the function of this product for 7 years after the production termination of this product z For environmental protection and efficient use of resources Fuji Xerox reuses returned toner cartridges and drum cartridges to make recycle parts recycle materials or energy recovery z Proper dis...

Page 27: ...cates vouchers gift certificates train tickets commuter tickets tokens discount coupons public lottery tickets betting tickets etc 2 Forgery of documents and counterfeiting of seals for the purpose of uttering shall be severely punished in Japan The following cases shall be punishable Forgery of official documents such as certificates Forgery of private documents relating to rights and duties such...

Page 28: ...ry a school attached institution a public museum various public data centers and a research organization aimed at obtaining public benefit etc Making quotations from copyrighted works provided that their making is compatible with fair practice and their extent does not exceed that justified by purposes such as news reporting criticism or research Reproduction of informatory investigatory or statis...

Page 29: ...2 2Product Overview ...

Page 30: ... use the button to wake the device or put it to the Power Saver mode Reference z Refer to Power Source P 44 and Power Saver Mode P 48 4 Control Panel Consists of operation buttons LED indicators and the touch screen Reference z Refer to Control Panel P 54 5 Device front toner cover Open this cover to replace toner cartridges 6 Device front door Open this door to clear paper jams or replace consuma...

Page 31: ...ding non standard paper such as thick stock paper and other special media that cannot be loaded in Trays 1 to 4 and 6 13 Tray 5 top cover Open this cover to clear paper jams 14 Secondary Ethernet connector optional Connects to a network cable 15 USB 2 0 interface connector Connects a memory card reader an optional component or a peripheral with a USB cable 16 USB 3 0 interface connector Connects a...

Page 32: ...es the main power of the device on and off Always follow the instructions by the system administrator Important z Always switch the power off before switching the main power off Refer to Power Source P 44 5 Waste toner container door Open this door to replace the waste toner container 6 Waste toner container Collects waste toner 7 Fusing unit Fuses toner on paper Important z Do not touch this unit...

Page 33: ...e this connector to connect to a telephone line Note z Line 1 Line 2 or Line 3 in parentheses is the name displayed on the touch screen z The Fax feature is not available for some models An optional component is required For more information contact our Customer Support Center z LINE 2 Line 2 and LINE 3 Line 3 are optional z ISDN connection is not available z When you talk into the external teleph...

Page 34: ... guides to align the edges of documents 5 Document feeder tray Load documents here 6 Document stopper Prevents outputs from falling off 7 Document output tray Scanned documents are delivered here 8 Side 2 constant velocity transport glass Scans Side 2 of the loaded document 9 Side 1 constant velocity transport glass Scans Side 1 of the loaded document Note z In this guide document feeder means the...

Page 35: ...put Tray Outputs are delivered here 6 Staple cartridge Staples are stored in this cartridge Pull out this cartridge to replace staples or clear staple jams 7 Booklet tray Right Bottom Output Tray Bound booklets are delivered here 8 Finisher front door Open this door to clear paper or staple jams replace staples or discard punch scraps 9 Booklet unit This unit is for folding outputs in half and sta...

Page 36: ... this guide are referred to as the finisher C3 Finisher with Booklet Maker optional 10 bin Output Device optional 1 Transport Unit V1 front door Open this door to clear paper jams 2 Tri fold output tray Envelope Folder Tray button Press this button to open the tri fold output tray 3 Hole punch waste container Collects punch scraps from the puncher Remove this container when discarding the scraps 4...

Page 37: ... ones 12 Tri fold output tray Envelope Folder Tray Tri folded outputs are delivered here 13 Folder Unit front door Open this door to clear paper jams Note z The 10 bin output device is optional In this guide C3 Finisher with Booklet Maker 10 bin output device is referred to as the finisher Finisher D6 with Booklet Maker optional and Folder Unit CD2 optional 1 Error lamp If a paper jam occurs the l...

Page 38: ...dge Cartridge for side stitching 9 Booklet maker staple cartridges 1 Cartridge for booklet maker Two cartridges are provided 10 Hole punch waste container Holds the scraps of punched holes 11 Tri fold output tray Envelope Folder Tray 2 Outputs paper when C Fold or Z Fold is selected 12 Tri fold output tray button 2 Press this button to open the tri fold output tray 13 Banner Print Extension Tray 1...

Page 39: ...starts lighting up when it is time to dispose of the scraps and blinks when the container is filled with scraps 3 Two sided trimmer front door Open this door to clear paper jams 4 Two sided trimmer waste container door Open this door to dispose of the paper scraps Note z The Finisher D6 the Finisher D6 with Booklet Maker or the Finisher D6 Plus is required to install the Crease Two sided Trimmer D...

Page 40: ...detected 4 Booklet tray Outputs the paper when Booklet Creation Fold Staple Trimming or Book Pressing is selected 5 Squarefold setting button You can adjust the bulging of the spine of booklets by pressing this button 6 Error lamp If a paper jam occurs the lamp of the jammed location lights up 7 Trimmer waste container Holds the trimmed scraps Note z Finisher D6 with Booklet Maker is required to i...

Page 41: ...er Tray Tray T1 Load paper for covers or separators Paper loaded here is not used for printing 5 Error lamp If a paper jam occurs the lamp of the jammed location lights up If the priority device lamp is blinking first clear the paper jam 6 De curl button Used when the curls are not corrected even after adjusting the Interface Decurler Module to the highest or lowest value The adjustment method is ...

Page 42: ...If a paper jam occurs the lamp of the jammed location lights up If the priority device lamp is blinking first clear the paper jam 4 Front door of the High Capacity Feeder Open this door to clear paper jams This unit conveys paper supplied from Tray 6 or Tray 5 Bypass to the device 5 Consumable storage space Store consumables and paper here 6 Tray 6 Load paper here 7 Ground fault interrupter Automa...

Page 43: ...media that cannot be loaded in Trays 1 to 4 6 and 7 3 Tray 5 Bypass top cover Open this cover to clear paper jams 4 Error lamp If a paper jam occurs the lamp of the jammed location lights up If the priority device lamp is blinking first clear the paper jam 5 Front door of the High Capacity Feeder Open this door to clear paper jams This unit conveys paper supplied from Tray 6 7 or Tray 5 Bypass to ...

Page 44: ...switch the main power off except when you connect a cable to the device or clean the device Switching off the main power may erase the data in the memory when using the Fax service Switching the Main Power On The following describes how to switch the main power on Important z Do not switch off the main power immediately after switching on the main power This may damage the hard disk and the memory...

Page 45: ...mption while the device is not in use Important z If the power is switched off all the services of the device will stop When using the device throughout the day for jobs such as receiving faxes do not switch the power off 1 Press the Power button to switch the power on Note z The Please wait message indicates that the device is warming up The device is not available during warming up z If the devi...

Page 46: ...ure that the Data LED does not blink Important z Do not switch the power off in the following situations If the power is switched off the processing data may be erased z While data is being received z While a job is being printed z While a job is being copied z While a job is being scanned z When switching the power off wait 5 seconds after outputs have been delivered 2 Press the Power button A me...

Page 47: ...nds after the touch screen has gone dark Switching the Main Power Off The following describes how to switch the main power off Important z Do not switch the main power off when a screen is displayed on the touch screen or while the Power button is blinking Switching off the main power under such circumstances may damage the hard disk and the memory or cause a device malfunction z Switch the main p...

Page 48: ...aver after pressing the Power button z The device is not operated data is not received or a job is not processed until the device enters the Power Saver mode Note z When the device displays an error such as paper jams it does not enter the Power Saver mode z When the device enters the Power Saver mode while a user is authenticated the device exits the authentication mode z During operation of the ...

Page 49: ...but the document feeder and the output devices do not exit the Power Saver mode Afterwards by selecting a service on the touch screen the device supplies power only to the components necessary to activate the service Note z When the device receives jobs such as print and print fax the touch screen is not lit on and only the output devices exit the Power Saver mode and start to print z When the dev...

Page 50: ...ntil the device enters the Low Power mode Note z The default value for From Last Operation to Low Power Mode is 1 minute You cannot disable the Low Power mode From Last Operation to Sleep Mode Set the time to elapse from the last operation until the device enters the Sleep mode Note z The default value for From Last Operation to Sleep Mode is 40 minute To make the device enter the Low Power mode s...

Page 51: ...Adjusting Screen Brightness 51 Adjusting Screen Brightness You can adjust the brightness of the touch screen 1 Select Screen Brightness on the Home screen 2 Adjust the screen brightness 3 Select OK ...

Page 52: ...stablish a ground for the device Without a proper ground the ground fault interrupter may be disabled causing a risk of electric shock If you have any problems with the ground fault interrupter contact our Customer Support Center The following describes how to check if the ground fault interrupter is working 1 Press the Power button 2 Select Power Off 3 Make sure that the touch screen is blank and...

Page 53: ...switch to ON TEST button Ground fault interrupter Ground fault interrupter TEST button TEST button Ground fault interrupter Ground fault interrupter TEST button TEST button Ground fault interrupter TEST button HCF B1 High Capacity Feeder C1 DS Finisher D6 with Booklet Maker Main Unit High Capacity Feeder B1 S Interface Decurler Module D1 Ground fault interrupter TEST button Ground fault interrupte...

Page 54: ...f paper or toner 3 Data LED Blinks when the device is sending or receiving data to or from a client This indicator lights up when data is stored in the device memory or when faxes are stored in a folder 4 NFC area Hold your NFC enabled mobile device near this area The NFC feature must be enabled on the device to communicate with each other 5 Home button Press this button to display the Home screen...

Page 55: ...2 z Type 2 The buttons 1 to 60 are used for address numbers and they correspond to the registered address numbers 0001 to 0060 while the buttons 61 to 70 M01 and M02 are used for stored programs and they correspond to the registered stored programs 1 to 12 Note z By default Type 1 is selected z This feature is not available for some models An optional component is required For more information con...

Page 56: ...e smart card and authenticates the user Note z An optional component is required to use this feature For more information contact our Customer Support Center z When the device is in the Power Saver mode touching the smart card to the IC Card Reader deactivates the Power Saver mode However this operation does not deactivate the Sleep mode For more information refer to Exiting the Power Saver Mode P...

Page 57: ...3 3Paper and Other Media ...

Page 58: ...e weight of 1 000 sheets of duodecimo size 788 x 1 091 mm paper WARNING Do not use conductive paper such as origami paper carbonic paper or conductively coated paper When paper jam occurs it may cause short circuit and eventually a fire accident Tray gsm Ream Weight No of sheets Fuji Xerox P paper Trays 1 and 2 Basis Weight 64 to 220 gsm Ream Weight 55 to 189 kg 560 sheets Tray 3 Basis Weight 64 t...

Page 59: ...me Basis Weight Paper Type 1 Image Quality 2 Paper Characteristics and Usage Notes C2 paper 70 gsm Plain Plain A Paper for office use suitable for both monochrome and color documents P paper 64 gsm Plain Plain A Paper for office use such as internal documents FX J 82 gsm Plain Plain B Paper with high whiteness and coloring can be widely used for color documents FX JD 98 gsm Plain Plain D Paper for...

Page 60: ...curled paper Label sheets whose face sheet surface does not cover the entire backing sheet Envelopes with sticky adhesive Inkjet postcard Curled postcard Multi color printed postcard Tracing paper Already printed face using this printer Paper with one face already printed using another printer ...

Page 61: ...e loading it in a tray Otherwise the paper may stick together resulting in paper jams 1 Pull out the tray until it stops Important z While the device is processing a job do not pull out the tray that is being used for the job z To prevent paper jams or erroneous detection of loaded paper in a tray by the device do not add paper on top of any remaining paper in the tray Remove any remaining paper f...

Page 62: ...r loaded when you have changed the paper type Reference z For more information on paper type settings refer to Changing the Paper Settings P 89 Loading Tab Paper in Trays 1 and 2 The following describes the procedure for loading tab paper in Trays 1 and 2 Important z Tab paper can be used only for Covers and Separators Note z Before loading paper in a tray fan the paper well It prevents paper from...

Page 63: ...aper guides move them to the edges of the paper 4 Load tab paper with the tab portion to the right and with the side to be copied or printed on facing down Important z Do not load paper exceeding the maximum fill line It might cause paper jams or device malfunctions z Do not place any paper or objects in the empty space on the right side of the tray It may cause paper jams or device malfunctions N...

Page 64: ...s displayed on the touch screen Add paper according to the displayed instructions Copying or printing automatically resumes when paper is added Note z Fan the paper well before loading paper in a tray It prevents paper from sticking to each other and reduces paper jams 1 Pull out the tray until it stops Important z While the device is processing a job do not pull out the tray that is being used fo...

Page 65: ...ushed with too much force it may cause device malfunction 6 Specify the type of the paper loaded when you have changed the paper type Reference z For more information on paper type settings refer to Changing the Paper Settings P 89 Loading Paper in Tray 4 The following describes the procedure for loading paper in Tray 4 When the device runs out of paper during copying or printing a message is disp...

Page 66: ...aining paper from the tray and then load the new stack of paper 2 Remove any paper loaded in the tray 3 Pinch the paper guide and slide it to the desired paper size 4 Load and align the edge of the paper against the left edge of the tray with the side to be copied or printed on facing down Important z Do not load paper above the maximum fill line MAX in the figure It may cause paper jams or device...

Page 67: ...n Tray 5 For printings specify the instructions using the Paper Output tab in the print driver Also specify the type of paper to be loaded Important z To prevent paper jams and erroneous detection of paper loaded in the tray by the device do not take out paper of a package until the tray runs out of paper Note z Carefully fan paper before loading it in a tray Otherwise the paper may stick together...

Page 68: ...e lightly touches against the paper feed entrance Important z Do not load mixed paper types into the tray z Do not load paper above the maximum fill line It may cause paper jams or device malfunction z Depending on the type of the heavyweight paper paper may not be fed to the device or image quality may deteriorate When using the following paper load the paper as shown in the illustration Punched ...

Page 69: ...Loading Paper 69 Postcards z Postcard z Double postal card Envelopes z End opening envelope z Side opening envelope ...

Page 70: ...an the paper well It prevents paper from sticking to each other and reduces paper jams z When a paper jam occurs the device outputs unnecessary paper after you have cleared the paper jam and resumes copying or printing For example you load 5 tab paper and set Add Tab Stock to five If a paper jam occurs when copying the fourth page the device will automatically output the fifth page and the first p...

Page 71: ... Hold the center of the paper guides and slide them to the desired paper size 3 Load the paper all the way into the tray from the bottom edge first with the side to be copied or printed facing up and with the tab portion to the left Important z Do not load mixed paper types in the tray z Do not load paper exceeding the maximum fill line It may cause paper jams or device malfunctions ...

Page 72: ...g paper in a tray It prevents paper from sticking to each other and reduces paper jams 1 Pull out Tray 6 until it stops Important z While the device is processing a job do not pull out the tray that the job uses z Do not add a new stack of paper on top of the remaining paper in the tray to prevent paper jams or any other troubles First remove the remaining paper from the tray and then load the new...

Page 73: ...w the screw of the front guide and remove the guide from the tray 4 Insert the small protrusions at the bottom of the guide into the holes corresponding to the paper size 1 Insert the protrusion on the tray into a hole corresponding to the paper size on the top of the guide and tighten up the screw 2 5 Pull up the lever of the end guide 1 Move the lever along the slot and set it at the position co...

Page 74: ...ainst the right edge of the tray with the side to be copied or printed on facing down Important z Do not load paper above the maximum fill line MAX in the figure It may cause paper jams or device malfunction Note z When using punched paper load the punched paper as shown in the illustration 5 Close the end guide securely 6 Push the tray in gently until it stops Important z When pushing the paper t...

Page 75: ...other and reduces paper jams z When loading heavyweight paper be sure to adjust the position of the weight switch buttons 1 Pull out the tray towards you until it stops Important z While the device is processing a job do not pull out the tray z Do not add a new stack of paper on top of the remaining paper in the tray to prevent paper jams or any other troubles 2 Remove any paper loaded in the tray...

Page 76: ...e tray in gently until it stops Important z When pushing the paper tray in do it slowly If the tray is pushed with too much force it may cause device malfunction 6 Specify the type of the paper loaded when you have changed the paper type Reference z For more information on paper type settings refer to Changing the Paper Settings P 89 Loading Paper in Trays 6 and 7 High Capacity Feeder C1 DS The fo...

Page 77: ...Hold the short side paper guide on the left side and slide it to the desired paper size 2 Important z Do not load paper exceeding the maximum fill line It might cause paper jams or device malfunctions z If the number of sheets is 100 or less the paper guides touch too tightly against the paper causing the paper to deform and resulting in paper jams z Position the guides correctly to match the pape...

Page 78: ...d Tab Stock to five If a paper jam occurs when copying the fourth page the device will automatically output the fifth page and the first page to the third page of the next paper set after you have cleared the paper jam and then the device resumes copying z When copying or printing on tab paper is interrupted a confirmation screen will appear on the touch screen after the interrupt mode is exited L...

Page 79: ...to match the paper size If the position of the guide is not correct the paper may not be fed properly causing paper jams 5 Push the tray in gently until it stops Loading Postcards in Tray 6 High Capacity Feeder B1 S or Trays 6 and 7 High Capacity Feeder C1 DS The following describes the procedure for loading postcards in Tray 6 High Capacity Feeder B1 S optional or Trays 6 and 7 High Capacity Feed...

Page 80: ...de of the tray 1 and pull out the Post Card Kit in the arrow direction 2 4 Insert the Post Card Kit into both the slot in the bottom right of the tray and the screw hole on the front side of the tray 1 Tighten the screw to secure the Post Card Kit to the tray 2 5 With the side to be copied or printed on facing up load approximately 100 to 500 postcards in the tray and align the edges of the postca...

Page 81: ...ct the paper may not be fed properly causing paper jams 7 Push the tray in gently until it stops Note z When removing the Post Card Kit from the tray completely loosen the screw before removing the kit Place the removed Post Card Kit back to its original location 1 Then tighten the screw 2 Loading Envelopes in Tray 6 High Capacity Feeder B1 S or Trays 6 and 7 High Capacity Feeder C1 DS The followi...

Page 82: ...dard envelope C4 or the envelope of which width is 182 mm or more 1 Pull out the tray towards you until it stops Important z While the device is processing a job do not pull out the tray z Do not add a new stack of paper on top of the remaining paper in the tray to prevent paper jams or any other troubles 2 Remove any paper loaded in the tray 3 With the side to be copied or printed on facing up lo...

Page 83: ...tipped reduce the number of envelopes loaded z Position the paper guides correctly to match the paper size If the position of the guide is not correct the paper may not be fed properly causing paper jams 5 Push the tray in gently until it stops Loading No 3 standard envelope C5 or the envelope of which width is less than 182 mm 1 Pull out the tray towards you until it stops Important z While the d...

Page 84: ...ole on the front side of the tray 1 Tighten the screw to secure the Post Card Kit to the tray 2 5 With the side to be copied or printed on facing up load approximately 10 to 30 envelopes in the tray and align the bottom edge not the flap side of the envelopes or the top edge the flap side of the envelopes in the arrow direction 1 Hold the long side paper guide and slide it to the desired paper siz...

Page 85: ...may not be fed properly causing paper jams 7 Push the tray in gently until it stops Note z When removing the Post Card Kit from the tray completely loosen the screw before removing the kit Place the removed Post Card Kit back to its original location 1 Then tighten the screw 2 Loading Paper in Tray T1 Inserter The following describes the procedure for loading paper in Tray T1 Inserter Tray T1 Inse...

Page 86: ...ly aligning all edges Important z Do not load paper exceeding the maximum fill line It might cause paper jams or device malfunctions Loading Tab Paper in Tray T1 Inserter The following describes the procedure for loading tab paper in Tray T1 Inserter 1 Hold the center of the paper guides and slide them to the desired paper size ...

Page 87: ...ypass An optional component is required to use this service For more information contact our Customer Support Center 1 Hold the center of the front edge guides and slide them to the desired paper size Important z If the distance between the guides is too long or short relative to the paper paper jams may occur 2 Fan the paper well and insert it along the front edge guide all the way until it touch...

Page 88: ... front edge guide and then finetune the rear edge guide to match the paper size Note z The rear edge guide is removable Also it can be used irrespective of the top and bottom orientation Install it in the direction such that the metal surface touches paper ...

Page 89: ...e type of paper loaded and select image quality for the paper type Setting image quality for each paper type enables you to print with the most suitable image quality for the paper type 1 Display the Tools screen Note z WSD stands for Web Services on Devices Reference z For more information refer to System Settings Procedure P 120 2 Select System Settings Common Service Settings Paper Tray Setting...

Page 90: ...t Paper Supply 6 Select Paper Type Paper Size Paper Color and Auto Paper Select respectively Note z The paper weight displayed in Paper Type varies depending on the settings in Image Quality For more information refer to step 9 7 Select OK or X repeatedly until the Paper Tray Settings screen is displayed ...

Page 91: ...age Quality 9 Select the paper type for changing the image quality settings under Items and then select Change Settings 10 Select the image quality and then select Save 11 Select Close repeatedly until the Tools screen is displayed 12 Select X ...

Page 92: ...3 Paper and Other Media 92 ...

Page 93: ...4 4Original Documents ...

Page 94: ...document feeder supports single and multiple sheet documents with sizes from 125 x 85 mm Standard size A5 A5 to 297 x 432 mm Standard size A3 11 x 17 The document feeder automatically detects standard size documents For the Fax service the sizes on the left are detected as the sizes shown on the right as follows Note z When Duplex Automatic Document Feeder C2 PC is installed the minimum supported ...

Page 95: ...will be detected correctly 1 Remove any paper clips and staples before loading a document 2 Load the document face up when the document is 2 sided place the front side up in the center of the document feeder Note z The Confirmation indicator lights up when the document is loaded correctly If the indicator does not light the device may be detecting the document on the document glass Load the docume...

Page 96: ...z Always close the document cover after using the document glass Note z The standard document sizes that can be detected automatically depend on Paper Size Settings in the System Administration mode 1 Open the document cover Important z Make sure that the touch screen is active and then load a document Otherwise the device may not properly detect the document size CAUTION Do not apply excessive fo...

Page 97: ... for the Fax service the scanned image is transmitted with 180 degrees rotated For postcards or envelopes load the original document as shown in the illustration Postcards z Postcard z Double postal card Important z When you place the top edge of the document against the top side of the document glass the document image needs to be rotated so that the orientation of the image matches that of the p...

Page 98: ...opes z End opening envelope z Side opening envelope z Adhesive flap envelope 3 Close the document cover Note z When a standard size document is loaded on the document glass the size of the document is displayed in the message field ...

Page 99: ...5 5Basic Operations ...

Page 100: ... documents Simple Copy Allows you to only select basic features to copy documents Copy Allows you to make detailed settings to copy documents The following describes how to select features on the Copy screen The features displayed on the screen depend on the configuration of your device z When the Authentication or Accounting feature is enabled a user ID and passcode may be required Ask your syste...

Page 101: ...he document feeder do not hold down the document while it is being conveyed Note z If a problem occurs an error message appears on the touch screen Follow the instructions of the message to solve the problem z You can set the next job during copying If you have more documents If you have more documents to copy select Next Original on the touch screen while the current document is being scanned Thi...

Page 102: ...ents z You can change the number of copies by selecting Change Quantity that is displayed after selecting Pause 3 Load the next document 4 Select Start If you have more documents repeat steps 3 and 4 5 When all documents have been scanned select Last Original Step 5 Confirming the Copy Job in Job Status If copies are not output after you start the copy job the job may be in pending status You can ...

Page 103: ...he Copy Job To cancel a copy job in progress use the following procedure 1 Select Pause 2 Select Delete If Pause or Delete does not appear on the screen 1 Select Job Status on the Home screen 2 Select the job to cancel 3 Select Pause ...

Page 104: ...5 Basic Operations 104 4 Select Delete ...

Page 105: ... The following shows input methods supported by each method There are two ways in which address numbers and stored programs are assigned to the one touch buttons Select either of the following Type 1 The buttons 1 to 70 are used for address numbers and they correspond to the registered address numbers 0001 to 0070 while the buttons M01 and M02 are used for stored programs and they correspond to th...

Page 106: ...ding on the settings a screen to re enter the recipient may be displayed after you specify the recipient and then select Add In such case re enter the recipient z You can combine the fax numbers registered in the one touch buttons speed dial and the Address Book respectively and the numbers entered using the numeric keypad to specify as one recipient This is called Chain Dial Select Add when you f...

Page 107: ...ocument feeder load the next document after the device has finished scanning the first document z You can change the scan settings of the next document by selecting Resolution Original Size and Lighten Darken that are displayed after selecting Next Original z When this screen or the preview screen is displayed and the time of Auto Clear lapsed without any operation you can set whether or not to co...

Page 108: ...obs on the Job Status screen 1 Select Job Status on the Home screen 2 Confirm the job status Note z You can select a status and type of the job to be displayed If undelivered faxes exist You can confirm undelivered faxes on the Job Status screen or in an Activity Report Stopping the Fax Job To cancel scanning a fax document use the following procedure 1 Select Pause ...

Page 109: ...Fax Procedure 109 2 Select Delete If Pause or Delete does not appear on the screen 1 Select Job Status on the Home screen 2 Select the job to cancel 3 Select Pause ...

Page 110: ...5 Basic Operations 110 4 Select Delete ...

Page 111: ...e data to TIFF JPEG PDF DocuWorks or XML Paper Specification XPS Store to Folder Scans a document and saves the scanned data in a folder on the device Reference z You need to create a folder in advance For information on how to create a folder refer to Create Folder P 119 Scan to PC Scans a document and sends the scanned data to a network computer via the FTP or SMB protocol When Scan to My Folder...

Page 112: ...5 Basic Operations 112 Note z WSD stands for Web Services on Devices ...

Page 113: ...e as necessary Step 3 Starting the Scan Job The following describes how to start a scan job 1 Select Start Important z If the document has been loaded in the document feeder do not hold down the document while it is being conveyed z If a copy protection code is detected the device will not scan the document Note z If a problem occurs an error message appears on the touch screen Solve the problem a...

Page 114: ...tion or save the already scanned data as a single set of data 2 While documents are being scanned select Next Original Note z When using the document feeder load the next document after the device has finished scanning the first document z When Next Original is displayed on the screen and no operation is performed for a certain period of time the device automatically assumes that there are no more...

Page 115: ...rm the job status Note z You can select a status and type of the job to be displayed Step 5 Saving the Scanned Data When you used the Store to Folder service you can use the following methods to import the file stored in a folder of the device to your computer Import using an application Use Network Scanner Driver Import using DocuWorks Use DocuWorks Import using Stored File Manager 3 Use Stored F...

Page 116: ...ces Use CentreWare Internet Services Stopping the Scan Job To cancel scanning a document use the following procedure 1 Select Pause 2 Select Delete If Pause or Delete does not appear on the screen 1 Select Job Status on the Home screen 2 Select the job to cancel ...

Page 117: ...Scanning Procedure 117 3 Select Pause 4 Select Delete Note z If you cancel the job the scanned data stored in the folder will also be deleted ...

Page 118: ...le menu on the application 2 Confirm the printer name to be used and click Preferences if necessary 3 Set the properties if necessary Note z You can change the print feature in Job Type 4 Click OK 5 Click OK in the Print dialog box Note z If the document monitor is installed and set to monitor the device the notification screen is displayed when printing has been completed The document monitor is ...

Page 119: ...r in the device and use them separately depending on your purpose You can create up to 500 folders 1 Select Create Folder 2 Select the folder to create Note z Entering a 3 digit folder number with the numeric keypad displays the specified folder at the top of the column 3 When you create a folder the New Folder Passcode screen appears Select items and then select OK Note z When you select a folder...

Page 120: ...nd select Enter When a passcode is required select Next and enter the system administrator s passcode and then select Enter 3 Select Tools on the Home screen Note z When the Home screen is not displayed on the touch screen press the Home button 4 On the Tools screen select a setting item to set Note z Select a tab a submenu from the Group list and then a feature from the Features list 5 After sett...

Page 121: ...6 6Maintenance ...

Page 122: ...m or a wet cloth to wipe off the spills If you spill a large volume of toner contact Fuji Xerox Customer Support Center z Never throw a toner cartridge into an open flame Remaining toner in the cartridge may catch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact Fuji Xerox Customer Support Center for its take back z Never throw a waste toner bot...

Page 123: ...ice from the Power Saver mode by pressing the Power button and select Machine Status on the Home screen before you replace the toner cartridge z Copy or print density may decrease slightly after the message Please order a XXX Toner Cartridge appears on the touch screen z If you replace a toner cartridge with a partially used toner cartridge the number of pages that you can copy or print after the ...

Page 124: ...e the new toner cartridge of the same color out of the box and shake the cartridge up and down and left and right for ten times Important z Do not touch the shutter part 5 Insert the toner cartridge in gently until it stops Note z Be sure to insert the toner cartridge until it clicks into place z If the cartridge is not fully inserted a message appears and the device will remain paused 6 Close the...

Page 125: ... dirty with toner z When you replace the waste toner container toner may spill and soil the floor We recommend laying paper on the floor beforehand z The use of waste toner containers not recommended by Fuji Xerox may degrade image quality and performance Use waste toner containers recommended by Fuji Xerox z When the device is in the Power Saver mode wake the device from the Power Saver mode by p...

Page 126: ...emove the container from the device 5 Using both hands carefully put the used waste toner container into a supplied plastic bag Important z If you have a used waste toner container no longer needed contact your local Fuji Xerox representative for its disposal z Be sure to put the used waste toner container in the dedicated plastic bag provided with the new waste toner container ...

Page 127: ... it in all the way into the device Important z When inserting the waste toner container do not grip the handle of the container 7 Close the waste toner container door 8 Close the device front door Note z If the device front door is not closed completely a message appears and the device will remain paused ...

Page 128: ...z If the staple cartridge was not replaced properly the message remains on the touch screen Follow the procedure and replace the staple cartridge again z The 50 sheets staple cartridge is installed as standard in C3 Finisher or C3 Finisher with Booklet Maker When you install the C3 Finisher Staple Unit 65 Sheets optional remove the 50 sheets staple cartridge After removing the 50 sheets staple car...

Page 129: ...rmly inserted A slight force is required to pull the cartridge out of the finisher z When the C3 Finisher Staple Unit 65 Sheets is installed pull down the orange lever and pull out the staple cartridge 4 Pinch both sides of the empty staple case with your fingers 1 and pull out the staple case from the cartridge 2 Important z The staple case cannot be removed when the staples are remained in the s...

Page 130: ...the rear side into the cartridge 2 6 With grasping the orange lever of the staple cartridge push the staple cartridge into its original position until it clicks into place 7 Close the finisher front door Note z If the front door is not closed completely a message appears and the device will remain paused 1 2 ...

Page 131: ...de by pressing the Power button and select Machine Status on the Home screen before you replace the booklet staple cartridge z When replacing the booklet staple cartridge select Machine Status on the Home screen and check the current status for the booklet staple cartridge even when the touch screen is lit Note z If the booklet staple cartridge was not replaced properly the message remains on the ...

Page 132: ...let staple cartridge upwards Note z There are two booklet maker staple cartridges Confirm the cartridge has been replaced from the message 4 Press the orange buttons on the right and left sides of the booklet staple cartridge 1 and open the cover 2 5 Pinch the right and left sides of the empty staple case 1 and pull out the empty staple case from the staple cartridge 2 ...

Page 133: ...taple case Forcibly removing the staple case may cause device malfunction 6 Insert the new staple case 1 and push the rear side of the new staple case into the booklet staple cartridge 2 7 Close the cover 8 Return the booklet staple cartridge to its original position 9 Slightly push the booklet staple cartridge upwards and make sure that it clicks into place ...

Page 134: ...ge until of the booklet staple cartridge is fitted in of the booklet unit 10 Return the booklet unit to its original position 11 Close the finisher front door Note z If the front door is not closed completely a message appears and the device will remain paused ...

Page 135: ...evice from the Power Saver mode by pressing the Power button and select Machine Status on the Home screen before you replace the booklet staple cartridge z When replacing the staple cartridge select Machine Status on the Home screen and check the current status for the booklet staple cartridge even when the touch screen is lit Note z To order a staple cartridge contact our Customer Support Center ...

Page 136: ...e 136 4 Insert a new staple cartridge 5 Push the unit back in to its original position 6 Close the door Note z If the finisher front door is not closed completely a message appears and the device will remain paused ...

Page 137: ... wake the device from the Power Saver mode by pressing the Power button and select Machine Status on the Home screen before you replace the booklet staple cartridge z When replacing the booklet staple cartridge select Machine Status on the Home screen and check the current status for the booklet staple cartridge even when the touch screen is lit Note z When the booklet staple cartridge is not repl...

Page 138: ...sage 4 Press the orange buttons on the right and left sides of the booklet staple cartridge 1 and open the cover 2 5 Pinch the right and left sides of the empty staple case 1 and pull out the empty staple case from the staple cartridge 2 Important z The staple case cannot be removed when the staples are remained in the staple case Forcibly removing the staple case may cause device malfunction ...

Page 139: ...ge 2 7 Close the cover 8 Hold the handle of the new booklet maker staple cartridge and push it in Match the of the booklet maker staple cartridge and the of the booklet maker unit 9 Slowly push the booklet maker unit 3 all the way into the device 10 Close the cover Note z If the finisher front door is not closed completely a message appears and the device will remain paused ...

Page 140: ...ise the device cannot recognize the correct remaining amount of the punch scraps z Make sure to discard all paper chads when emptying the hole punch waste container Not doing so will cause the container to fill up before the message telling you to empty the container appears again and this can cause device malfunction z When the device is in Power Saver mode wake the device from the Power Saver mo...

Page 141: ...r with Booklet Maker 141 3 Empty the container 4 Insert the emptied hole punch waste container into its original position until it stops 5 Close the finisher front door Note z If the front door is not closed completely a message appears and the device will remain paused ...

Page 142: ...ice make sure to empty it completely If it is reinstalled with some waste remaining it may become full before the message appears again and this can cause device breakdown Important z When emptying the hole punch waste container make sure that the device is switched on If not switched on the device will not recognize that the hole punch waste container has been emptied 1 Make sure that the device ...

Page 143: ...ptying the Hole Punch Waste Container for Finisher D6 with Booklet Maker 143 5 Close the door Note z If the finisher front door is not closed completely a message appears and the device will remain paused ...

Page 144: ...ainer according to the message Important z Replace the staple waste container while the power is on Note z A staple waste container is included in a staple cartridge 1 Make sure that the device has stopped and open the finisher front door 2 Move the lock lever in the lower part of R5 leftward to the position 3 Pull out R5 CAUTION z Be careful not to get injured by waste staples when detaching a st...

Page 145: ...iner and return it to our Customer Support Center 5 Push in the new staple waste container to the original position from below Important z To prevent injury do not put your fingers on top of the container 6 Move the lock lever in the lower part of R5 rightward to the position 7 Close the door Note z If the finisher front door is not closed completely a message appears and the device will remain pa...

Page 146: ... appears again and this can cause device breakdown Important z When emptying the trimmer waste container make sure that the device is switched on If not switched on the device will not recognize that the trimmer waste container has been emptied When the Crease Two sided Trimmer D2 is installed 1 Open the two sided trimmer container door 2 Pull out the waste container and discard all the scraps Mak...

Page 147: ... may lead to breakdown of the device 4 Close the door When the SquareFold Trimmer D1 is installed 1 Make sure that the device has stopped and pull out the waste container 2 Pull out the waste container with both hands by holding its belt and discard all the scraps Important z Do not swing the waste container with holding its belt z Do not use your hand to remove the scraps The notches of the waste...

Page 148: ...portant z Make sure to completely empty the waste container If the waste container is reinstalled with some scraps remaining it may become full before the message appears again and this may lead to breakdown of the device ...

Page 149: ...n Note z When the Home screen is not displayed on the touch screen press the Home button If Combined Calibration is not displayed follow the procedure below 1 Display the Tools screen Reference z For more information refer to System Settings Procedure P 120 2 Select System Settings Common Service Settings Image Quality Adjustment 3 Select Combined Calibration 2 Select Paper Supply and select a pap...

Page 150: ...z When the EP system is available you will be prompted to send the calibration data to the Customer Contact Center Select Yes to send the data 7 Copy or print to confirm the image quality Note z During combined calibration the device cannot receive print jobs and faxes ...

Page 151: ...7 7Problem Solving ...

Page 152: ...jam location the jammed paper may be torn and the pieces may remain inside the device This may cause device malfunctions therefore always check where the paper jam occurred first z If any piece of jammed paper remains inside the device the paper jam message will not disappear from the touch screen z Clear the paper jams while the device is powered on If you turn off the device all data stored on t...

Page 153: ...sure no piece of paper remains inside the device 3 Push the tray in gently until it stops Paper Jams in Tray 3 and 4 The following describes how to clear paper jams occurring in Trays 3 and 4 1 If paper is jammed in the Tray 3 pull out the Tray 3 Important z If you pull out a paper tray without checking the paper jam location the jammed paper may be torn and the pieces may remain inside the device...

Page 154: ...ay be torn and the pieces may remain inside the device This may cause device malfunctions therefore always check where the paper jam occurred first 5 Remove the jammed paper Note z If the paper is torn make sure no piece of paper remains inside the device 6 If paper is jammed in the paper feed section open the inner cover and gently remove the paper Note z If the paper is torn make sure no piece o...

Page 155: ...s of paper are loaded remove all of the sheets from the tray Note z If the paper is torn make sure no piece of paper remains inside the device 2 When two or more sheets of paper were loaded jog the paper you removed making sure that all four corners are neatly aligned 3 Insert the paper into the tray with the printing side facing down until its edge lightly touches against the paper feed entrance ...

Page 156: ...Tray 5 Bypass Important z When two or more sheets of paper are loaded remove all of the sheets from the tray Note z If paper is torn check for any torn pieces of paper in the tray 2 If the paper cannot be removed in step 1 open the top cover of Tray 5 Bypass and remove the jammed paper 3 Close the top cover of Tray 5 Bypass 4 When two or more sheets of paper were loaded jog the paper you removed m...

Page 157: ...nce Note z Do not load paper exceeding the maximum fill line It might cause paper jams or device malfunctions When Lamp E4 is Lit 1 Open the front door of the High Capacity Feeder 2 Move the handle 1a to the rightward 1 and turn the knob 1c to the right 2 Remove the jammed paper Note z If paper is torn check for any torn pieces of paper in the tray ...

Page 158: ...and any paper loaded 6 Close the top cover of Tray 5 Bypass 7 When two or more sheets of paper were loaded jog the paper you removed making sure that all four corners are neatly aligned 8 Insert the paper into the tray with the printing side facing up until its leading edge lightly comes up against the paper feed entrance Note z Do not load paper exceeding the maximum fill line It might cause pape...

Page 159: ...y 5 Bypass Important z When two or more sheets of paper are loaded remove all of the sheets from the tray Note z If paper is torn check for any torn pieces of paper in the tray 2 If the paper cannot be removed in steps 1 open the top cover of Tray 5 Bypass and remove the jammed paper 3 Close the top cover of Tray 5 Bypass 4 When two or more sheets of paper were loaded jog the paper you removed mak...

Page 160: ...ntrance Note z Do not load paper exceeding the maximum fill line It might cause paper jams or device malfunctions When Lamp E4 is Lit 1 Open the front door of the High Capacity Feeder 2 Move the handle 1a to the rightward 1 and turn the knob 1c to the right 2 Remove the jammed paper Note z If paper is torn check for any torn pieces of paper in the tray ...

Page 161: ... any paper loaded 6 Close the top cover of Tray 5 Bypass 7 When two or more sheets of paper were loaded jog the paper you removed making sure that all four corners are neatly aligned 8 Insert the paper into the tray with the printing side facing up until its leading edge lightly comes up against the paper feed entrance Note z Do not load paper exceeding the maximum fill line It might cause paper j...

Page 162: ...ed and remove the jammed paper Paper Jams in Tray 6 Exit 1 Gently move the Tray 6 to the left until it stops by gripping the handle on the top left side of Tray 6 2 Remove the jammed paper Note z If the paper is torn make sure no pieces of paper remain inside Tray 6 3 Gently put the Tray 6 back into position Paper Jams in Tray 6 Top Cover 1 Gently move Tray 6 to the left until it stops by gripping...

Page 163: ...op cover 3 Remove the jammed paper Note z If the paper is torn make sure no pieces of paper remain inside Tray 6 4 Close the top cover 5 Gently put the Tray 6 back into position Paper Jams in Tray 6 1 Pull out Tray 6 until it stops 1 2 ...

Page 164: ...igh Capacity Feeder B1 S The following describes how to clear paper jams in Tray 6 High Capacity Feeder B1 S optional Note z Remedy differs depending on where the paper jam occurs Follow the instructions displayed and remove the jammed paper When Lamp E6 is Lit 1 Pull out Tray 6 until it stops 2 Remove the jammed paper Note z If paper is torn check for any torn pieces of paper in the tray ...

Page 165: ... 1 and turn the knob 1c to the right 2 Remove the jammed paper Note z If paper is torn check for any torn pieces of paper in the tray 3 Return the handle 1a to the original position 4 Close the front door of the High Capacity Feeder Note z If the front door of the High Capacity Feeder is not completely closed a message will appear and the device will not operate ...

Page 166: ... 1c to the right 2 Remove the jammed paper Note z If paper is torn check for any torn pieces of paper in the tray 3 Return the handle 1b to the original position 4 Close the front door of the High Capacity Feeder Note z If the front door of the High Capacity Feeder is not completely closed a message will appear and the device will not operate ...

Page 167: ...handle 1d upwards 1 and remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper in the tray 3 If the paper cannot be removed in step 2 turn the knob 1c clockwise 1 and then remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper in the tray ...

Page 168: ... not operate Paper Jams in Trays 6 and 7 High Capacity Feeder C1 DS The following describes how to clear paper jams in Trays 6 and 7 High Capacity Feeder C1 DS optional Note z Remedy differs depending on where the paper jam occurs Follow the instructions displayed and remove the jammed paper When Lamp E6 is Lit 1 Pull out Tray 6 until it stops 2 Remove the jammed paper Note z If paper is torn chec...

Page 169: ...hen Lamp E7 is Lit 1 Pull out Tray 7 until it stops 2 Remove the jammed paper Note z If paper is torn check for any torn pieces of paper in the tray 3 Push the tray in gently until it stops When Lamp E2 is Lit 1 Open the front door of the High Capacity Feeder ...

Page 170: ...check for any torn pieces of paper in the tray 3 Return the handle 1a to the original position 4 Close the front door of the High Capacity Feeder Note z If the front door of the High Capacity Feeder is not completely closed a message will appear and the device will not operate When Lamp E3 is Lit 1 Open the front door of the High Capacity Feeder ...

Page 171: ...or any torn pieces of paper in the tray 3 Return the handle 1b to the original position 4 Close the front door of the High Capacity Feeder Note z If the front door of the High Capacity Feeder is not completely closed a message will appear and the device will not operate When Lamp E1 is Lit 1 Open the front door of the High Capacity Feeder ...

Page 172: ...emoved in step 2 turn the knob 1c clockwise 1 and then remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper in the tray 4 Return the handle 1d to the original position 5 Close the front door of the High Capacity Feeder Note z If the front door of the High Capacity Feeder is not completely closed a message will appear and the device will not operate ...

Page 173: ... following procedure If not proceed to step 2 When the HCF B1 is installed 1 Gently move the Tray 6 HCF B1 to the left until it stops by gripping the handle on the top left side of the Tray 6 When the High Capacity Feeder B1 S or the High Capacity Feeder C1 DS is installed 1 Open the front door of the High Capacity Feeder 2 Open the bottom left door while gripping the release handle ...

Page 174: ... the High Capacity Feeder Note z If the front door of the High Capacity Feeder is not completely closed a message will appear and the device remains paused Paper Jams Inside the Main Unit The following describes how to clear paper jams inside the transfer module of the main unit Important z Before pulling out the transfer module check the touch screen to make sure that no paper remains in the loca...

Page 175: ...e the paper jammed inside the transfer module when you are pulling out the module stop pulling out the module and then gently pull out the module while holding the paper on the module 3 Remove the visible jammed paper Note z If paper is torn check for any torn pieces of paper in the unit 4 Move the handle 2a to the right and remove the jammed paper 5 Pull down the handle 2b and remove the jammed p...

Page 176: ...ront door Note z If the device front door is not completely closed a message will appear and the device remains paused Paper Jams in the Bottom Right Door 1 When the following option is installed perform the following procedure before opening the bottom right door If not proceed to step 2 When the C3 Finisher or the C3 Finisher with Booklet Maker is installed 1 Make sure that the device has stoppe...

Page 177: ...er remains inside the device 4 Close the bottom right door Note z If the bottom right door is not completely closed a message will appear and the device remains paused 5 When the following option is installed perform the following procedure When the C3 Finisher or the C3 Finisher with Booklet Maker is installed 1 Return the handle 1c to its original position and close the Transport Unit V1 front d...

Page 178: ...the paper is torn make sure no piece of paper remains inside the device Paper Jams in the Transport Unit V1 The following describes how to clear paper jams inside the Transport Unit V1 when the C3 Finisher optional or the C3 Finisher with Booklet Maker optional is installed Note z Remedy differs depending on where the paper jam occurs Follow the instructions displayed and remove the jammed paper P...

Page 179: ...ece of paper remains inside the device 4 Return the handle 1c to its original position 5 Close the Transport Unit V1 front door Note z If the Transport Unit V1 front door is not completely closed a message will appear and the device remains paused Paper Jams at the Handle 1a 1 Make sure that the device has stopped and open the Transport Unit V1 front door ...

Page 180: ...per Note z If paper is torn check for any torn pieces of paper inside the device 4 Return the handle 1a to its original position 5 Close the Transport Unit V1 front door Note z If the Transport Unit V1 front door is not completely closed a message will appear and the device remains paused ...

Page 181: ... the paper jam occurs Follow the instructions displayed and remove the jammed paper Paper Jams at the Handle 3a 1 Open the finisher front door 2 Move the handle 3a upwards 1 and remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper inside the device 3 Return the handle 3a to its original position 4 Close the finisher front door Note z If the finisher front door is no...

Page 182: ...e the handle 3a upwards 1 and remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper inside the device 3 Turn the knob 3b to the left 1 and eject the jammed paper 2 4 Gently pull the paper to remove Note z If paper is torn check for any torn pieces of paper inside the device ...

Page 183: ...inisher front door is not completely closed a message will appear and the device remains paused Paper Jams at the Handle 3c 1 If you can see the edge of the jammed paper on the output tray gently pull the paper straight from the exit area to remove 2 Open the finisher front door 3 Move the handle 3c to the left ...

Page 184: ...per inside the device 5 Return the handle 3c to its original position 6 Close the finisher front door Note z If the finisher front door is not completely closed a message will appear and the device remains paused Paper Jams at the Handle 3d 1 Open the finisher front door 2 Move the handle 3d to the right ...

Page 185: ...If the finisher front door is not completely closed a message will appear and the device remains paused Paper Jams at the Handle 3d when the paper is ejected at the output area 1 Gently pull the jammed paper to the right to remove Note z If paper is torn check for any torn pieces of paper inside the device Paper Jams in the Booklet Unit 4 For C3 Finisher with Booklet Maker 1 Open the finisher fron...

Page 186: ...mmed paper 2 4 Return the booklet unit 4 to its original position 5 Close the finisher front door Note z If the finisher front door is not completely closed a message will appear and the device remains paused Paper Jams in the Booklet Tray 4a For C3 Finisher with Booklet Maker 1 Open the finisher front door ...

Page 187: ...y closed a message will appear and the device remains paused Paper Jams in the 10 bin Output Device The following describes how to clear paper jams inside the 10 bin output device when the 10 bin output device is installed to the C3 Finisher with Booklet Maker optional 1 If you can see the edge of the jammed paper from the 10 bin output device gently pull the paper straight from the exit area to r...

Page 188: ...jammed paper on the exit area gently pull the jammed paper down to remove Note z If paper is torn check for any torn pieces of paper inside the device 5 If you can see the edge of the jammed paper from the bottom side gently pull up the jammed paper up to remove Note z If paper is torn check for any torn pieces of paper inside the device ...

Page 189: ...9 Return the handle 2a to its original position 10 Close the finihser front door Note z A message will be displayed and the device will not operate if the finisher front cover is even slightly open 11 Close the 10 bin output device cover 7a 12 Close the 10 bin output device front door Note z A message will be displayed and the device will not operate if the 10 bin output device front cover is even...

Page 190: ...displayed and remove the jammed paper Paper Jams at the Handle 2a 1 Make sure that the device has stopped and open the folder unit front door 2 Move the handle 2a upwards 1 and remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper inside the device 3 Return the handle 2a to its original position 4 Close the door Note z A message will be displayed and the device will ...

Page 191: ... to the left 1 and remove the jammed paper 2 Note z If paper is torn check for any torn pieces of paper inside the device 3 Return the handle 2b to its original position 4 Close the folder unit cover of the Folder Unit CD1 Note z A message will be displayed and the device will not operate if the folder unit cover of the Folder Unit CD1 is even slightly open ...

Page 192: ...output tray 2d 1 and move the handle 2e to the right 2 Remove the jammed paper 3 Note z If paper is torn check for any torn pieces of paper inside the device 3 If you cannot remove the paper in step 2 return the handle 2e to its original position 1 and move the handle 2f 2 Turn the knob 2c to the left 3 and then remove the jammed paper 4 Note z If paper is torn check for any torn pieces of paper i...

Page 193: ... will not operate if the folder unit cover of the Folder Unit CD1 is even slightly open Paper Jams at the Tri fold Output Tray 2d and the Handle 2g 1 Make sure that the device has stopped and open the folder unit cover of the Folder Unit CD1 2 Pull out the Tri fold output tray 2d 1 and move the handle 2g to the right 2 Remove the jammed paper 3 Note z If paper is torn check for any torn pieces of ...

Page 194: ...the device will not operate if the folder unit cover of the Folder Unit CD1 is even slightly open Paper Jams in the Finisher D6 with Booklet Maker Paper jam in the Finisher When Lamp E1 is Lit 1 Make sure that the device has stopped and open the finisher front door 2 Move handle 1a leftwards 1 and remove the jammed paper 2 Note z Hold the end of the paper and remove the paper 1 2 ...

Page 195: ... remove the jammed paper turn knob 1b to the right 1 and remove the jammed paper 2 4 Return handle 1a to its original position 5 Close the door When Lamp E2 is Lit 1 Make sure that the device has stopped and open the finisher front door 1 2 ...

Page 196: ...ght 1 turn knob 1e to the right 2 and remove the jammed paper 3 Note z The jammed paper may be hidden in the top part 3 Return handle 1c to its original position 4 Close the cover When Lamp E3 is Lit 1 Remove the paper jammed in the output tray 2 1 3 ...

Page 197: ...oor When Lamp E4 is Lit 1 Make sure that the device has stopped and open the finisher front door 2 Move handle 1d to the right 1 turn the knob 1e to right 2 and remove the jammed paper 3 3 Return handle 1d to its original position 4 Close the door 2 1 3 ...

Page 198: ...has stopped and open the finisher front door 2 Move handle 1d to the right 1 turn the knob 1f to the left 2 and remove the jammed paper 3 3 Return handle 1d to its original position 4 Close the door When Lamp E6 is Lit 1 Remove the paper jammed in the finisher tray 2 1 3 ...

Page 199: ... the Booklet Maker If the paper jam occurs in the Booklet maker follow the steps below to remove the jammed paper When Lamp E7 is Lit 1 Make sure that the device has stopped and open the finisher front door 2 Move handle 3a to the left 1 and remove the jammed paper 2 2 1 ...

Page 200: ...the booklet maker unit 3 1 and remove the jammed paper 2 4 Return handle 3a to its original position 5 Slowly push the booklet maker unit 3 all the way into the device 6 Close the door When Lamp E8 is Lit 1 Make sure that the device has stopped and open the finisher front door 1 2 ...

Page 201: ... unit 3 3 Turn knob 3b to the left 1 and remove jammed paper 2 4 Slowly push the booklet marker unit 3 all the way into the device 5 Close the door When Lamp E9 is Lit 1 Make sure that the device has stopped and open the finisher front door 1 2 ...

Page 202: ...ribes how to clear paper jams inside the folder unit when Folder Unit CD2 optional is installed When Lamp E10 is Lit 1 Make sure that the device has stopped and open the folder unit front door 2 Move handle 2a upwards 1 move the handle 2b to left 2 and remove the jammed paper 3 Note z If the paper is torn check for any torn pieces of paper inside the device 1 2 2 3 1 ...

Page 203: ...d completely a message appears and the device will remain paused When Lamp E11 is Lit 1 Make sure that the device has stopped and open the folder unit front door 2 Move handle 2g to the right 1 turn knob 2c to the left 2 and remove the jammed paper 3 Note z If the paper is torn check for any torn pieces of paper inside the device 3 2 1 ...

Page 204: ... 4 Close the door Note z If the folder unit front door is not closed completely a message appears and the device will remain paused When Lamp E12 is Lit 1 Make sure that the device has stopped and open the folder unit front door 2 Pull out the Tri fold output tray 2d ...

Page 205: ...eft 2 and remove the jammed paper 3 4 Return handle 2e to its original position 5 If it is difficult to remove the jammed paper move handle 2f to the right 1 turn knob 2c to the left 2 and remove the jammed paper 3 6 Return handle 2f to its original position 3 2 1 3 2 1 ...

Page 206: ...in Interface Decurler Module D1 The following describes how to clear paper jams in Interface Decurler Module D1 optional 1 Open the Interface Decurler Module front door 2 Move handle 1a downwards 1 turn knob 1b to the left 2 and remove the jammed paper 3 Important z Make sure to turn the knob 10 times or more z To remove the paper slowly pull it out Note z The jammed paper may be hidden in the top...

Page 207: ...3 Return handle 1a to its original position 4 If it is difficult to remove the jammed paper move handle 1c upwards 1 and then remove the jammed paper 2 5 Return handle 1c to its original position 6 Close the door 1 2 ...

Page 208: ...tes the place of the error lamp on the top of the device When Lamp E1 is Lit 1 Open the cover and remove the jammed paper and all the papers loaded in the Inserter Important z When two or more sheets of paper are loaded remove all of the sheets from the tray Note z If paper is torn check for any torn pieces of paper inside the device 2 Align all four corners of the removed paper neatly and then re...

Page 209: ...emove the jammed paper 3 3 Return handle 1a to its original position 4 If it is difficult to remove the jammed paper move handle 1c to the right 1 turn knob 1b to the left 2 and remove the jammed paper 3 5 Return handle 1c to its original position 6 Close the door 1 2 3 1 2 3 ...

Page 210: ...s 1 turn knob 1e to the left 2 and remove the jammed paper 3 Note z The jammed paper may be hidden in the top part 3 Return handle 1d to its original position 4 If it is difficult to remove the jammed paper move handle 1a upwards 1 turn knob 1e to the left 2 and remove the jammed paper 3 1 2 3 1 2 3 ...

Page 211: ...a message is displayed Also the error lamp on the top of the device lights up Note z The procedure to clear a paper jam varies according to the location where the paper is jammed Remove the jammed paper according to the displayed message z The symbol E on the top left of a message indicates the place of the error lamp on the top of the device When the Lamp E1 is Lit 1 Open the two sided trimmer fr...

Page 212: ... 1c to the right 1 and remove the jammed paper 2 4 Return handles 1a 1b and 1d to their original positions 5 Close the door When the Lamp E2 is Lit 1 Open the two sided trimmer front door 2 Turn knob 2 to the left and align it with Unlock a mark indicating an opened lock position 1 2 ...

Page 213: ...b downwards 2 4 Turn knob 1c to the right 1 and remove the jammed paper 2 5 Return handles 1a and 1b to their original positions 6 If it is difficult to remove the jammed paper move handle 1d upwards 1 and handle 2a to the left 2 1 2 1 2 1 2 ...

Page 214: ...emove the jammed paper 2 8 Return handles 1d and 2a to their original positions 9 Close the door When the Lamp E3 is Lit 1 Open the two sided trimmer front door 2 Turn knob 2 to the left and align it with Unlock a mark indicating an opened lock position 1 2 ...

Page 215: ...e 2C downwards 1 and remove the jammed paper 2 Note z The jammed paper may be hidden in the top part 4 Return handle 2c to its original position 5 Close the door When the Lamp E4 is Lit 1 Open the two sided trimmer front door 1 2 ...

Page 216: ...andle 2d upwards 2 and then move handle 2e to the right 3 3 Turn knob 2f to the right 1 and remove the jammed paper 2 Note z Hold the end of the paper and remove 4 Return handles 2e 1 2d 2 and 2c 3 to their original positions 5 Close the door 1 2 3 1 2 2 3 1 ...

Page 217: ... Lit 1 Open the two sided trimmer front door 2 Move handle 3a to the right 1 and handle 3b to the left 2 3 Turn knob 3c to the right 1 and remove the jammed paper 2 4 Turn knob 2f to the left 1 and remove the jammed paper 2 1 2 1 2 1 2 ...

Page 218: ...ions 6 Close the door When the Lamp E6 is Lit 1 Open the two sided trimmer front door 2 Move handle 3a to the right 1 and handle 4b downwards 2 move handle 4c to the right 3 and remove the jammed paper 4 3 Turn knob 4d to the left 1 and remove the jammed paper 2 1 2 4 3 1 2 ...

Page 219: ...rn knob 2f to the left 2 and remove the jammed paper 3 Note z Turn the knob 2f while holding the lever 4a 5 Turn knob 3c to the right 1 and remove the jammed paper 2 6 Return handles 3a 4b and 4c to their original positions 7 Close the door 2 3 1 2 1 ...

Page 220: ...or 2 Move handle 3a to the right 1 and turn knob 2f to the left 2 Important z Make sure to turn the knob 5 times or more 3 Open the trimmer waste container door and then remove and reinsert the trimmer waste container three or more times 4 Return handle 3a to its original position 1 2 ...

Page 221: ... front door 2 Open the trimmer waste container door and remove the scraper tool provided inside the door 3 Move handle 3a to the right 1 and move handle 3b to the right 2 4 Scrape the periphery of the trimmer and drop the scrapings in the trimmer waste container by using the scraper tool 1 2 ...

Page 222: ...he container frame remove them with the scraper tool 8 Close the doors Paper Jams in the SquareFold Trimmer D1 If paper jams inside the SquareFold Trimmer D1 optional the lamp of the jammed position lights up Follow the paper jam clearance procedure corresponding to the lighting lamp Note z A remedy differs depending on where the paper jam occurs Follow the instructions displayed and remove the ja...

Page 223: ...e has stopped and press the button on the left cover of the SquareFold Trimmer D1 and open the cover 2 Remove the jammed paper 3 If you cannot easily remove the paper open the finisher door 4 Turn the knob 3b to the right and then remove the jammed paper 5 Close the cover ...

Page 224: ...steps 1 Close the cover of printer unit 2 Wait until the paper is passed to the Transfer Module Note z When the paper is transferred a message in the Error Message area will change 3 Pull the Transfer Module out and then remove the paper remained in the area 2a or 2c Note z While pulling the Transfer Module out stop when the jammed paper is visible and then continue to pull it out with the paper h...

Page 225: ...nt jam and then load the document in the document feeder again 1 Pull up the handle of the top cover of the document feeder and then open the top cover until it stops Note z When you fully open the cover it enters a fixed position Open the cover gently 2 Open the left cover of the document feeder until it stops 3 If the document is not caught in the entry of the document feeder pull out the docume...

Page 226: ...5 Close the top cover of the document feeder until it clicks into place and confirm that there is no space between the near or far side of the cover and the document feeder 6 Close the left cover of the document feeder until it clicks into place 7 If you cannot find the document lift the document feeder gently open the Side 2 scanner and remove the document if it is there ...

Page 227: ...ay and remove the document 10 Return the document feeder tray gently 11 Make sure that the document is not torn wrinkled or folded and then load the document again following the instructions displayed on the touch screen Note z Torn wrinkled or folded documents may cause document jams and damage To scan such documents directly place the document on the document glass ...

Page 228: ...nter if the problem persists after you have tried the following solutions Important z Even if the sheets have been stapled together properly staples may rise up depending on the way you handle the sheets If copies are stapled as shown in the figures below contact our Customer Support Center Unstapled Bent staple One side of staple rising up Staple bent in reverse direction Flattened staple Entire ...

Page 229: ...curred in the staple cartridge of the C3 Finisher optional and the C3 Finisher with Booklet Maker optional 1 Make sure that the device is not operating and open the finisher front door 2 With grasping the lever R1 of the staple cartridge holder pull out the holder to the right towards you 3 With grasping the orange lever pull out the staple cartridge ...

Page 230: ...alled pull down the orange lever and pull out the staple cartridge 4 After removing the staple cartridge check inside of the finisher for any remaining staples 5 Pull up the metal part of the staple cartridge as shown in the illustration 6 Remove the jammed staples 1 and then return the metal part pulled up in step 5 to the original position 2 CAUTION Be careful in removing jammed staples ...

Page 231: ... and the device remains paused If you cannot remove jammed staples even after you perform the above procedure contact our Customer Support Center Booklet Staple Jams in Booklet Staple Cartridge for C3 Finisher with Booklet Maker This section describes how to clear staple jam occurred in the booklet staple cartridge of the C3 Finisher with Booklet Maker optional 1 Make sure that the device is not o...

Page 232: ...e booklet staple cartridge downward Then pull out the booklet staple cartridge upwards 4 Push down the metal part of the staple cartridge 5 Remove the jammed staples 1 and return the metal part pushed down in step 4 to its original position 2 CAUTION Be careful in removing jammed staples ...

Page 233: ...he booklet staple cartridge until of the booklet staple cartridge is fitted in of the booklet unit 8 Return the booklet unit to its original position 9 Close the finisher front door Note z If the door is not closed completely a message appears and the device will remain paused If you cannot remove jammed staples even after you perform the above procedure contact our Customer Support Center ...

Page 234: ...ference z For remedies if the staple cartridge happened to come off the holder refer to Re inserting the Staple Cartridge into the Cartridge Unit P 237 1 Make sure that the device has stopped and open the finisher front door 2 Pull out R1 Note z After removing the unit check the inside of the finisher for any remaining staples 3 Open the unit cover and remove the jammed staples CAUTION z Be carefu...

Page 235: ...ples cannot be removed after carrying out the above procedures contact our Customer Support Center Staple Jams in Booklet Staple Cartridge for Finisher D6 with Booklet Maker The following describes how to clear staple jams in the booklet staple cartridge when the Finisher D6 with Booklet Maker optional is installed 1 Make sure that the device has stopped and open the finisher front door 2 Pull out...

Page 236: ...let staple cartridge and pull it up to remove it 4 Push down the metal part of the staple cartridge 5 Remove the jammed staples 1 and return the metal part pushed down in step 4 to its original position 2 CAUTION z Be careful in removing jammed staples ...

Page 237: ...htly open If the staples cannot be removed after carrying out the above procedures contact our Customer Support Center Re inserting the Staple Cartridge into the Cartridge Unit The following describes how to re insert the staple cartridge to the unit when it has been fallen off from its unit accidentally when the Finisher D6 with Booklet Maker optional is installed Note z The procedure is the same...

Page 238: ...taples to avoid hurting your fingers and nails 3 Turn the unit upside while holding the lever and then take off the staple cartridge from its unit 4 Tear the outside staples along the line as shown in the figure Important z Be careful when removing jammed staples to avoid hurting your fingers CAUTION z Be careful in removing jammed staples ...

Page 239: ...Stapler Faults 239 5 Push the staple cartridge in the unit 6 Return the unit to its original position 7 Close the cover ...

Page 240: ...lack lines Is the constant velocity transport glass on the document feeder dirty Clean the constant velocity transport glass The copy is too dark Is the copy density set to Darken Adjust the copy density The copy is too light Is the document faint Is the copy density set to Lighten The copy is slightly misaligned Are the paper edges aligned and the leading edge adjusted to the tray corners Align t...

Page 241: ... depending on the ratio Adjust the ratio to eliminate the stripes Color shift of color copies is poor resulting in unsatisfactory image quality Is the color calibration incorrect Execute auto calibration Reference z Refer to Executing Combined Calibration P 149 Is the device set where it is exposed to direct sunlight If the document glass is exposed to strong light when you turn the device on or c...

Page 242: ...orated or is damaged Replace the drum cartridge with a new one The constant velocity transport glass on the document feeder is dirty Clean the constant velocity transport glass Dirt appears at equal intervals The paper path is dirty Print a few pages to remove the dirt The drum cartridge has deteriorated or is damaged Replace the drum cartridge with a new one Symptom Cause Remedy Paper Feed Direct...

Page 243: ...with a new one Printed toner smudges when rubbed with your finger Toner is not fused The paper is soiled with toner The paper is damp Replace the paper with a new one The paper is unsuitable Load suitable paper The entire paper area is printed black The drum cartridge has deteriorated or is damaged Replace the drum cartridge with a new one High voltage power supply may have malfunctioned Contact o...

Page 244: ...entire output is faint Two or more sheets may be fed simultaneously Fan the paper well and load it again When Tray 5 is used the size and type of the loaded paper are different from the settings on the print driver Load paper of the correct type and size into Tray 5 Reference z Refer to Loading Paper in Tray 5 P 67 Paper becomes wrinkled The paper is unsuitable Replace the paper with a new one Pap...

Page 245: ...No toner remains in the toner cartridge Replace the toner cartridge with a new one Reference z Refer to Replacing Toner Cartridge P 122 Text or images are printed at an angle The paper guides in the paper tray are not set in the correct positions Adjust the horizontal and vertical paper guides to the correct positions Symptom Cause Remedy Paper Feed Direction ...

Page 246: ...7 Problem Solving 246 ...

Page 247: ... VII C7788 C6688 C5588 Quick Reference for English Speaking Users ME8511E1 2 Edition 1 August 2019 Fuji Xerox Co Ltd Copyright 2019 by Fuji Xerox Co Ltd For details on maintenance operation and services coverage period charge etc please contact Fuji Xerox Customer Support Center ...

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