23
OCCURENCE
Surface burners do not light.
Surface burner flame burns half way
around.
Surface burner flame is orange.
Scratches or abrasions on cooktop
surface
Metalmarks.
Brown streaks or specks.
Areas of discoloration with metallic
sheen.
Poor baking results.
Fan noise during cooking operation.
POSSIBLE CAUSE/SOLUTION
Surface control knob has not been completely turned to LITE. Push in and turn
the surface control knob to LITE (until burner ignites) and then turn the surface
control knob to the desired flame size.
Burner ports are clogged. With the burner off, use a small-gauge wire or needle
to clean ports. See "Cleaning the Burner Grates, Burner Caps, Burner Heads and
Wok Stand" for additional cleaning instructions.
Electrical power outage (Electric Ignition models only), Check house lights to be
sure. Call your local electric company for service. Surface burners can be lit
manually. See
Setting Surface Controls
in this Owner’s Guide.
Gas supply is turned off. Turn gas supply on.
Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full. Dry the burners thoroughly following instructions in the
"GeneralCleaning" section.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
Salt air in coastal areas. A slightly orange flame is unavoidable.
Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before
usage. Small scratches do not affect cooking and will become less visible with
time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
See “Cooktop Cleaning - Ceramic Glass Cooktop Models” section under General
Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use a ceramic-glass cooktop cleaning cream to
remove the marks. “Cooktop Cleaning - Ceramic Glass Cooktop Models” section
under General Cleaning.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil.
“Cooktop Cleaning - Ceramic Glass Cooktop Models” section under General
Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning cream. Use cookware with clean, dry bottoms.
Many factors affect baking results. Make sure the proper rack position is used.
Center food in the oven and space pans to allow air to circulate. Allow the oven
to preheat to the set temperature before placing food in the oven. Try adjusting
the recipes’ recommended temperature or baking time. If you feel the oven is
too hot or cool, see “Adjusting Oven Temperature” in the Electronic Oven
Control guide.
A cooling fan may automatically turn on and off to cool internal parts. It is
normal, and the fan may continue to run even after oven is turned off.
Before You Call
Solutions to Common Problems
