Message in the media display:
SOS NOT READY
: the ignition is not on or eCall is
not available.
During an active emergency call,
G
appears in
the display.
%
If an emergency call is unavailable or mal‐
functioning, a message to this effect also
appears in the multifunction display of the
instrument cluster.
Triggering an automatic emergency call
Requirements:
R
The ignition is switched on.
R
The starter battery has sufficient charge.
If restraint systems such as airbags or Emergency
Tensioning Devices have been activated after an
accident, eCall may automatically initiate an
emergency call.
The emergency call has been made:
R
A voice connection is made to the Freightliner
Sprinter emergency call center.
R
A message with accident data is transmitted
to the Freightliner Sprinter emergency call
center.
The Freightliner Sprinter emergency call cen‐
ter can transmit the vehicle position data to
one of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center service provider.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
If no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Triggering a manual emergency call
#
Using the SOS button in the overhead con‐
trol panel: press the SOS button at least one
second long.
The emergency call has been made:
R
A voice connection is made to the Freightliner
Sprinter emergency call center.
R
A message with accident data is transmitted
to the Freightliner Sprinter emergency call
center.
The Freightliner Sprinter emergency call cen‐
ter can transmit the vehicle position data to
one of the emergency call centers.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center service provider.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
Ending an unintentional emergency call
#
Select
~
on the multifunction steering
wheel. Depress the button for several sec‐
onds.
Transmitted data with the emergency call
system
Data transmitted by the eCall includes but is not
limited to:
R
Vehicle's GPS position data
R
GPS position data on the route
( (a few hundred meters before the incident))
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Estimated number of people in the vehicle
R
Whether Mercedes PRO connect is available
or not
R
Whether the emergency call was initiated
manually or automatically
R
Time of the accident
R
Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
226 Breakdown assistance
