28
Setting up
Not every picture or sound problem is caused by a defect in your DVR. Leads having been
accidentally pulled out or worn out batteries in the remote control can also cause impairment.
If your unit does something unexpected while you are using it, please unplug it, wait a few
seconds then plug it in again. If this fails to solve the problem or the following measures do not
bring about satisfactory results, please consult an authorised dealer.
Troubleshooting
Receiver does not
respond to remote
control.
Press the STB button on the handset.
Point the remote control at directly at the receiver.
Remove all obstacles in the path of the remote control signal.
Check or replace the remote control batteries.
Reboot the DVR by briefly interrupting the mains power.
No Picture.
Disrupted Picture.
Check all connections at the rear of the unit.
Check the RF IN connection. Ensure cables to TV are inserted correctly.
Select AV channel on TV set.
Refer to reception problems on page 27.
No Sound.
Check all connections at rear of unit.
No sound from VCR. VCR sound is not available at the Digital audio output socket. Connect
VCR to your amplifier directly.
No Power or
indicators not lit.
Check mains plug is inserted correctly and the power is switched on.
Check that the mains socket is operational. (Use a lamp to test it.)
Picture shape looks
wrong.
Set your DVR to match your type of TV .
4:3 = conventional
See page 23 for instructions.
16:9 = widescreen
DVR won’t record
any more.
The hard disc is full. Clear some space to allow the DVR to record.
An archiving event is occurring, wait for it to finish.
Live pause won’t
work.
Two record events are happening at the same time. Wait for the
recordings to stop.
The hard disc is full. Clear some space to allow the DVR to record.
There is a humming
noise in the DVR.
This is the noise from the fan and the hard disc and is normal. It will
not generally be noticeable and is unavoidable.
DVR won’t change
channels.
Two record events are happening at once. Wait for the recordings to
stop.
Programme guide is
empty.
You must leave the DVR plugged in overnight to allow it to receive the
programme information. This takes place at about 3am every day.
No or less than 20
services tuned.
Insufficient signal is getting to the receiver.
Refer to reception Problems on page 27.
Subtitles not
appearing.
Not all programmes have subtitles. Check with your broadcaster for
details on subtitled programmes.
FAULT
CAUSE/REMEDY
You can contact THOMSON by dialing : 01788 541970
(All calls are charged at Standard Rates)
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