Freecom Ultrium Generation 2, Manual

Page: 29 / 36

27
Do drivers need to be installed and, if so, which ones
Testing after installation
Remember that the system recognizes devices during boot-up. If you swap or connect a
product when your system is running, you will need to reboot the system. Rebooting the system
will reset devices and will often resolve problems. It is good practice to reboot every time you
add a driver or install firmware.
Caution
Never power off the drive while a cartridge is still loaded or during a firmware upgrade.
The computer does not reboot after installation
The computer boots but does not recognize the tape drive
Description Further information
It is unclear whether there is a need to
install drivers onto the system and more
help is required.
For detailed information specific to your system
check the software vendor’s web site.
(Backup software that states support for
Ultriumtape drives also provides the required
drivers.)
Possible reason Recommended action
You have connected the tape drive to an
existing SCSI bus that has other devices
connected to it and the SCSI address of
your Ultrium drive is probably identical to
the address used by another device.
Make sure that each device on the SCSI bus has a
unique ID. We recommend that the Ultrium tape
drive is connected to a dedicated host bus
adapter. Do not connect the drive to a disk RAID
controller as this is not supported.
You have installed an additional SCSI
host bus adapter and its resources are
clashing with an existing adapter.
Remove the new host bus adapter and check the
server documentation.
You have disconnected the power or SCSI
cable from the computer’s boot disk
during the drive installation process.
Check that the cables to all devices are firmly
connected.
Possible reason Recommended action
The power or SCSI cable is not connected
properly.
Check that the cables to the tape drive are firmly
connected. Ensure that the SCSI cable is LVDS-
compliant and does not have any bent pins.
Replace, if necessary.
The SCSI bus is not terminated correctly. Check that the SCSI bus is actively terminated.
The external drive has automatic termination by
default, as long as the SCSI cable is connected
to the connector marked ‘SCSI-IN’. The green
LED on the rear panel marked Act TERM will be
lit, if termination is automatic.
(Refer also to the
documentation for your SCSI controller and any
other SCSI devices you may have.)
The tape drive’s SCSI ID address is not
unique.
Make sure that each device connected to the SCSI
controller has a unique SCSI ID. Remember that 7
is normally reserved for the host bus adapter.
gen2 external oem.fm Page 27 Thursday, February 13, 2003 3:02 PM