water fails to discharge from the vent tube after power
has been switched on to the boiler for 20 minutes.
• Check there is power to the boiler. The ‘Plug’ LED should be
green.
• Check there are no kinks in the vent hose.
water is continually dripping/running into the vent
assembly.
Water continuously discharging from the vent indicates that the
water pressure is too high; above the 5 bar (73 psi) stipulated
maximum. In normal operation the pressure relief valve will allow
water to drip for approximately 20 minutes after the boiler is
switched on. Thereafter it will drip periodically; after water is
drawn off and as the boiler comes back up to temperature.
Check the water pressure at a low demand period (mid morning
or mid afternoon). If it exceeds 5 bar (73 psi) it will be necessary
to install a pressure reducing valve. The optimum pressure is 3 bar
(44psi). A suitable valve can be purchased at www.frankefilterflow.
co.uk or from a plumber’s merchant.
While waiting for the pressure relief valve to be fitted turn off the
boiler.
the vent assembly is overflowing.
This will be caused by a blockage in the vent assembly. Check that
the vent pipe is correctly installed. (see Page 6). Make sure that
the hole in the waste pipe is properly cut and clear of debris.
the filtered cold and boiling water flow from the tap is
slow.
Generally this indicates that the filter cartridge is clogged with
contaminants and needs replacing. You can check by operating
the filtered water with no cartridge in the filter housing.
the flow of filtered boiling water has slowed to an
unacceptable level inside the 6 months change period.
The period between cartridge replacements is not guaranteed; it is
an estimate based on filtering mains water of average quality.
Please bear in mind that water quality varies from locality to
locality and situation to situation. In areas with higher than
average turbidity (particle contamination) more frequent cartridge
changes may be necessary.
Frequently asked questions
and troubleshooting guide
the boiling water flow is agitated and noisy
Please bear in mind that your Omni Tap system is dispensing
boiling water, rather than very hot water, and as a consequence
there will be the normal steam, agitation and noise associated
with boiling water. Initially this may be alarming, but read through
the technique suggested below and practice it a few times. Soon
you will gain confidence and using the tap will be second nature.
Bear in mind that your Omni tap dispenses water hotter than you
are used to with a kettle.
to operate the boiling water function.
Discharge a small amount of water until steam appears. Turn
off the boiling water. Position the vessel over the outlet of the
tap spout and continue to dispense boiling water by maintaining
pressure on the handle. Gradually lower the vessel while keeping
the spout just above the surface of the water.
