Franke does not guarantee the repair or replacement of a
product that has failed for any of the following reasons:
• Faulty installation, repairs or alterations not in accordance with
the installation guide.
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care;
misuse; neglect; careless operation and failure to use the system
in accordance with the Omni operating guidelines.
• Failure to maintain the water filter in accordance with the
instructions.
• The use of anything other than genuine Omni replacement parts,
including the water filter cartridge.
• The use of the filter system for anything other than normal
domestic household purposes.
• Failures of, or failures caused by, parts not supplied as part of
the genuine Omni system.
How do i make a claim under my guarantee?
• If you are in doubt about what is covered by your guarantee,
or wish to discuss a claim, please call FilterFlow on
01603 875 468
Monday to Friday between the hours of 9.00am
and 5.00pm.
• If you are calling for the first time please have your receipt to
hand so that we can record your date of purchase.
• The company reserves the right to alter, change or modify
product specifications without prior notice.
guarantee
This Franke product carries a 3 year warranty against material and
manufacturing defects. The warranty will be valid from the
date of purchase as shown on the sales invoice. Please keep the
invoice for your records. This appliance is intended for domes
tic use only. The warranty does not apply to products installed
outside a domestic environment.
warranty
what is covered by the Franke guarantee
?
The repair or replacement of all or part of your system if your
system is found to be defective due to faulty materials or
manufacture within 3 years of purchase at Franke’s discretion.
If any part is no longer available, or out of manufacture, Franke
reserve the right to replace it with a suitable alternative.
terms and conditions of the Franke 3 year guarantee
• The guarantee is valid for the UK.
• The guarantee becomes effective at the date of purchase or at
the date of delivery if this is later.
• Proof of purchase is required under the terms of the guarantee.
• The guarantee provides benefits in addition to your statutory
consumer rights.
