FP optimail 30, Operator'S Manual, Page: 121 / 148

Tips for troubleshooting 121
…
during franking / during franking imprint setting
Endorsement imprint is not
automatically selected Automatic endorsement imprinting is disabled
(see chapter 13.14, page 101)
.
Flashing postage Country-specific regulations apply to the selected
product. Please consider the current Royal Mail
regulations.
Franking is impossible /
optimail 30 is not ready
for franking Card reader does not recognise access card.
Remove access card and insert it again.
No access card inserted.
Insert access card (USER or MASTER).
No more postage credit in the franking machine.
Load new postage
(see chapter 10, page 65)
.
No product / postage value ist set because
– dispatch data incomplete or
– weight is missing.
Check product settings
(see chapter 4.1, page 28)
.
Ribbon cassette is missing.
Insert new ribbon cassette
(see chapter 14.2, page 110) .
The last postage loading / last connection to the Tele-
set Data Centre was too long ago.
Perform Teleset function
(see chapter 10, page 65) . Amount
of £ 0 is sufficient.
Imprint quality
(e.g. imperfections,
distorted imprint) Envelope paper quality does not meet specification or
too great thickness differences in the imprint area of
the letter.
Only use material that meets the specifications
(see page 136)
. Consider the comprehensive notes on
how to avoid poor imprints
(see page 45)
.
The use of a label may solve this issue.
If these measures fail to correct the error:
Call the FP after-sales service.
Problem Possible cause and remedy