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Service

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Service

Every mymail postage meter is thoroughly checked
before leaving the factory. Should any faults occur
with your mymail in spite of our extensive quality
control, please contact your local servicing dealer.

Our main office will be pleased to tell you the
address of your local servicing dealer.

FP Mailing Solutions
Francotyp-Postalia, Inc.
140 N. Mitchell Court, Suite 200
Addison, IL 60101-5629

Customer Service (800) 341-6052

www.fp-usa.com

Francotyp-Postalia applies DQS-certificated inte-
grated management systems with quality and envir-
onmental management (DIN EN ISO 9001, 14001).
These are valid for design and manufacturing of
franking machines and postal equipment.

(registration no: 275570 QM 08, UM)

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Summary of Contents for myMail

Page 1: ...mymail Metering System Operator Manual ...

Page 2: ...lowing keywords and symbols identify the safety tips in this Operator Manual Warning indicates a potential hazard which may result in injury Caution indicates a potential hazard that may result in damage to the mymail or impair the metering process The following symbols and text features are used in this Operator Manual Press arrow keys select scroll Press E key Enter confirm Press C key Clear bac...

Page 3: ...s Scroll in a menu menu level Enter key Confirm inputs and selection Acknowledge error message Home Shift key Selection Return to main menu Text Switch upper lower case letters Numerical values Enter decimal point Numeric keys Enter digits Enter letters Enter punctuation and special characters Postage value Weight Account Available special characters 1 _ ...

Page 4: ...h MASTER card Letter slot Display Scale Operating panel ink cartridge below it Battery compartment on the bottom Power connection Phone line connection Keyboard Serial number plate on the bottom Connecting socket for PC connection cable ...

Page 5: ..._____ 29 4 5 Ending metering logging off _______________________________ 30 5 Weighing and metering _________________________________________ 31 5 1 Selecting postal rates ______________________________________ 31 5 2 Changing and correcting postal rates _________________________ 34 5 3 Weighing and metering a letter ______________________________ 35 6 Quick select memories _______________________...

Page 6: ...________ 67 10 14 Switching access control on and off __________________________ 68 10 15 Printing reports __________________________________________ 69 10 16 Sending machine data to Service Remote diagnostics ___________ 70 10 17 Zeroing scale ____________________________________________ 71 10 18 Updating the mymail software _______________________________ 72 11 Maintenance and care _____________...

Page 7: ..._____ 101 Technical Data ________________________________________________ 102 Customer Information ___________________________________________ 105 Glossary _____________________________________________________ 107 Index ________________________________________________________ 109 Service ______________________________________________________ 117 ...

Page 8: ...g Call the FP Mailing Solutions help line Make sure that no liquids or foreign objects penetrate the interior of the mymail If this happens pull out the power cord immediately Contact FP Mailing Solutions help line We recommend to use only approved FP equipment and FP original parts The manufacturer FP has established reliability safety and applicability The manufacturer cannot assess the reliabil...

Page 9: ...e to this standard the cryptographic keys used by the PSD have to be updated or exchanged after a specified period of time Please make sure that the mymail contacts the Teleset Server at least once a year e g by executing TELESET with the value of 0 even if the mymail may not be in use Otherwise the Security Device may disable itself and will have to be exchanged with costs for reconnecting the my...

Page 10: ...n every letter Loading postage TELESET You can load postage very comfortably by TELESET at any time around the clock To connect to the TELESET data center mymail offers the following options direct connection via the internal modem web access using a PC with mailcredit software Safe from unauthorized access If required you can protect mymail against unau thorized access Only persons with a MASTER ...

Page 11: ...ou connect mymail to a power socket or activate it from standby by pressing any key the start routine begins The display lighting switches on An hourglass and the message Please wait appear in the display You clearly hear how the mymail runs a series of internal tests Caution Never lift up the operating panel during the start routine This can cause faults in the printing system If more than one ac...

Page 12: ...electing the saved settings Menu for loading postage showing system information register rate table and basic settings minimum funds connection to the Teleset data center service functions clean adjust ink cartridge and further functions set up account Log off for switching the mymail to standby The weight display appears only if all postal rates required for rate calculation are set Return to the...

Page 13: ...e the info window press the key again You can also leave the info window using or 3 3 The mode of operation This chapter describes how to move in the operat ing menu select menus and change settings You get to know the operating procedures in this Opera tor Manual Highlight the desired menu with the arrow keys highlight bright letters against a dark background Open the highlighted menu using the k...

Page 14: ...ntation of the operating procedures This manual presents operating procedures for inputs settings in the operating menu as follows Sequences of key symbols and displays show the procedure A short text describes the operating steps Key symbols represent the following actions Press arrow keys up down select scroll Press E key Enter confirm Press C key Clear back clear Press Home key call main menu P...

Page 15: ...nu in the main menu with the arrow keys Confirm with Select Set advert with the arrow keys Confirm with Select Advert 1 with the arrow keys Confirm with Advert selected appears briefly in the display Then you see the menu Set advert again Return to the main menu with or Example ...

Page 16: ...ch between upper and lower case letters with the key Enter blanks with the key Enter text Press the appropriate numeric key as many times in rapid succession as necessary to display the desired character Wait until the cursor jumps to the right of the character that has just been written Then enter the next character When you have entered the text confirm with Clear text You can clear text during ...

Page 17: ...ction Change name Menu Configuration Memories Memory 2 Change name The mymail opens the input window for the quick select name The factory set names for the 10 quick select memories are Memory 0 to Memory 9 Clear the text letter by letter by repeatedly pressing the key Then enter the text Letter Press 3 times L Set lower case letters with Press twice e Press once t Press once t Press twice e Press...

Page 18: ...d a sheet of paper letter size down the middle Place the sheet folded edge first in the letter slot The sheet must touch the right hand edge of the letter slot Push the sheet into the letter slot as far as it will go The sensor in the back right hand corner of the letter slot recognizes a letter The mymail starts the trial run after a short time You can also use the TestFrank function to print a z...

Page 19: ...prints without misalignments Examine the zero imprint It must not contain any gaps or misalignments If the imprint exhibits misalignment Adjust the ink cartridge see chapter 11 5 If the imprint contains gaps Clean the ink cartridge see chapter 11 4 Correct Insufficient Misalignment Insufficient Gaps ...

Page 20: ...e prompt Insert MasterCard appears in the display Inserting card Insert the MASTER card in the card reader on the right hand side of the mymail Make sure the chip faces the rear of the unit Confirm the message Insert MasterCard with the Enter key You now have access to all mymail functions Do not forget to remove the MASTER card after finishing with the mymail Removing card Simply pull the card ou...

Page 21: ...le is switched off Switching on the scale When you have entered all required data in the Rate menu the mymail switches on the scale itself The weight visible in the display tells you that the scale is switched on Read chapter 5 to find out how to set postal rates Switching off the scale Entering a postage value in the main menu switches off the scale The weight display disappears the selected post...

Page 22: ...hine will shut down Standby The mymail displays the current date the display light goes out and the printing head travels to the sealed position You can reactivate the mymail by pressing any key The time period after which the mymail switches to standby is set at factory to 5 minutes Refer to chapter 10 8 on page 59 on how to change this setting Switch to standby In addition to automatic changeove...

Page 23: ...displayed with the key You can also make a trial run with postage value 0 00 Setting the postage value You can enter the postage value in two different ways For 0 44 type 0 44 or 44 The mymail requires the following data for the meter imprint Postage value Print which advertising logo Print which endorsement Date for the meter imprint actual date of deposit of the mail piece Type and confirm the d...

Page 24: ...o 30 days manually The mymail does not allow backdating Caution The date of the Indicia shall represent the actual date of deposit of the mail piece The date for the meter imprint is reset to the current date as soon as you log off and restart the mymail Select Menu and confirm Select Set advert and confirm Select an advertising imprint and confirm Advertising imprint is set Select Menu and confir...

Page 25: ...e the set endorsement when you change postal rates product settings or enter a postage value This way the mymail prevents metering with incorrect endorsements Specify the product set the postage value first and choose the appropriate endorsement only then Select Menu and confirm Select Set endorsement and confirm Select the desired endorsement and confirm The endorsement is set ...

Page 26: ...ting immediately for safety reasons Meter imprint may be incomplete and useless If all the settings for the meter imprint are correct you can position and meter the letter Using the Info key you can display the current settings The main menu must be visible in the display for metering Position the letter side to be printed face up top edge first Place the letter at the right hand edge of the lette...

Page 27: ...f the mail piece Postage correction If you have metered a postage value which is too low print a correction with the missing amount on the non address side of the metered mail piece Select Menu and confirm Select Correction and confirm Enter the amount to be imprinted on the mail piece in addition to the postage value you have already metered Confirm with Insert the mail piece with the non address...

Page 28: ... address side of the mail piece showing the correct date Select Menu and confirm Select Redate and confirm Use the arrow keys to select the correct date to be imprinted Confirm with Insert the mail piece with the non address side facing upwards The mymail prints a correction imprint with the new mailing date ...

Page 29: ...reply mail mymail prints a normal meter imprint without date Select Menu and confirm Select Reply and confirm Enter the postage value Confirm with Insert reply envelope card as usual The mymail prints the reply mail imprint To exit the Reply Mail mode Press the key repeatedly ...

Page 30: ...showing the date otherwise the safety functions installed for the protection of the print head cannot be operational If no letters are inserted or keys pressed after a certain period of time the mymail automatically switches to sleep mode standby Refer to chapter 10 8 on page 59 on how to change the standby time setting Select Log off and confirm The current date appears in the display The printin...

Page 31: ... be displayed at any time in the Rate menu with the key Extra services If none of the displayed extra services is to be utilized Select Rate in the main menu and confirm The mymail opens the rate calculation menu Select the destination type of the mail piece and confirm In the example Domestic First Class Mail First Class Mail to domestic addresses is divided into the following sizes letters flat ...

Page 32: ... check appears in front of the set service You can select other extra services in the same way The mymail does not allow illegal combinations If all desired services have been set Exit the Rate menu with the Home key The mymail briefly shows Category selected and returns to the main menu The weight display appears the scale is switched on Enter the mail piece value in 5 digits max and confirm The ...

Page 33: ...al combinations United States Postal Service offers some extra services only when combined with other services For example Return Receipt can only be used for First Class Mail when combined with Registered C O D or Insured Enter the three digit country code and confirm The country codes are listed on pages 97 to 100 The name of the destination country appears in the display Confirm with Select NON...

Page 34: ...ected settings step by step and then select again as normal Select the set marked service and press The check disappears from in front of the service The service is deselected Call the main menu Type any postage value type 0 preferably and confirm The mymail clears the selected postal rates You can then call the rate menu and re select the postal rates see chapter 5 1 ...

Page 35: ... is showing 0 0 oz Therefore always remove the mail piece from the scale before adding the next one Caution Never lift up the operating panel during printing Opening the flap causes the mymail to abort printing immediately for safety reasons Meter imprint may be incomplete and useless Make sure that all settings for the meter imprint are correct postal rates for rate calculation see chapter 5 1 ad...

Page 36: ...mymail Operator Manual 36 The High postage monitoring function is inactive if you use the rate calculation function Remove the letter from the scale and meter as normal ...

Page 37: ...new assignment and assign them names of your choice 6 1 Saving settings The current settings for the meter imprint postage value or postal rates for calculating postage endorsement advertising imprint can be saved as memory items You will find out more about the postage value and postal rates in chapters 4 1 and 5 1 Select Menu in the main menu and confirm Select Configuration and confirm Select M...

Page 38: ...p the data for metering purposes main menu Mem when setting up the quick select memories main menu Menu Configura tion Memories Memory Select Mem in the main menu and confirm The mymail allows you to select from all assigned quick select memories Select the desired quick select memory e g Memory 1 and confirm The mymail adopts the saved settings and returns to the main menu Select the desired quic...

Page 39: ... is retained If you are not familiar with entering text with a telephone keypad read chapter 3 4 Select Menu in the main menu and confirm Select Configuration and confirm Select Memories and confirm Select the quick select you want to rename e g Memory 8 and confirm Select Change name and confirm An input box appears for the quick select name Clear the old quick select name letter by letter with t...

Page 40: ...the memory The quick select memory now bears the name which was set at the factory e g Memory 5 Select Menu in the main menu and confirm Select Configuration and confirm Select Memories and confirm Select the quick select you want to clear e g Memory 5 and confirm Select Clear memory and confirm Confirm the prompt if you really do want to clear the quick select memory Otherwise cancel with The qui...

Page 41: ...labels which you can compile to a concise list on a sheet of paper Use only postage meter labels from FP Mailing Solutions see page 103 Select Menu in the main menu and confirm Select Reports and confirm Select Memories and confirm Place a folded sheet folded edge first in the letter slot mymail prints the first three memory items Position more sheets if necessary As soon as all memory items are p...

Page 42: ...count information Read chapter 10 15 Printing reports 7 1 Metering on accounts To be able to use the account function you have to set up at least one account If more than one account is set up you have to log in to one of these accounts After having logged into an account you can start using the mymail The postage costs are charged to the active account Refer to chapters 4 and 5 for information on...

Page 43: ...ect Log off in the main menu and confirm The mymail switches to standby Activate the mymail from the standby mode with any key Select the account you want to meter in and confirm The main menu appears showing the selected account in the display ...

Page 44: ... 3 4 Refer to chapter 7 4 on how to assign an advertising imprint to the account Select Menu in the main menu and confirm Select Accounts and confirm Select Create account and confirm Enter the desired account name maximum 8 characters and confirm The account is set up If you wish to select the newly created account for metering Confirm with Otherwise press When creating the first account this mes...

Page 45: ...erences at any time In the Select account menu you can open an info window showing the setting for the advertising imprint and the usage data mail pieces and postage used of each account Select Menu in the main menu and confirm Select Accounts and confirm Select Account settings and confirm Select account for which you want to save the settings e g Acct 1 Select Save account current settings and c...

Page 46: ...evious account name is retained Select Menu in the main menu and confirm Select Accounts and confirm Select Account settings and confirm Select the account you want to rename e g Acct 1 and confirm Select Change name and confirm Clear the old account name letter by letter Enter the new account name e g Shop and confirm The account has the new name ...

Page 47: ...unts and confirm Select Account settings and confirm Select the account you want to clear e g Miller and confirm Select Delete account and confirm If you really wish to delete the account Confirm with You can abort with without deleting The account and the relevant account information is cleared ...

Page 48: ...states Select Menu in the main menu and confirm Select Funds status and confirm Descending register Postage still available max 5 000 00 Ascending register Postage used Total value of all meter imprints Control total Checksum Sum of all paid values total Piece count Number of meter imprints performed Last Postage Value Download PVD Last set amount for loading postage Date of the last connection to...

Page 49: ...register report Select Menu in the main menu and confirm Select Reports and confirm Select Register and confirm Place an FP postage meter label or a folded sheet folded edge first in the letter slot The mymail prints the register report ...

Page 50: ...issible The minimum amount is 10 The maximum amount which may be loaded is dependent on the postage credit still available at your mymail When topping up you must not exceed the upper postage credit limit of 5 000 00 The maximum amount which may be loaded is calculated as follows example Loading postage 5 000 00 Maximum permissible postage credit Descending register 38 13 Postage still available D...

Page 51: ...l with Your mymail now establishes a connec tion with the TELESET data center Please stand by Data exchange takes some time Postage received appears in the display when the loading process is complete If you wish to print a teleset receipt press to confirm Otherwise skip with Place an FP postage meter label or a folded sheet folded edge first in the letter slot The mymail prints the teleset receip...

Page 52: ...ation you must load the new zip code from the TELESET data center Make sure all settings for communication with the TELESET data center are correct and the configured link internal modem or mailcredit is ready for a connection see chapter 10 10 and 10 11 Select Menu in the main menu and confirm Select Configuration and confirm Select Change Zip Code and confirm Your mymail now establishes a connec...

Page 53: ...t imprints The mymail will always load all endorsement imprints stored on the card and overwrite any which may already exist Select Menu in the main menu and confirm Select Configuration and confirm Select Load from card and confirm Select Endorsements and confirm Insert the card with the endorsements in the card reader The chip must face the rear Confirm insertion of the card The mymail loads the...

Page 54: ...r 10 15 Printing reports Select Menu in the main menu and confirm Select Configuration and confirm Select Load from card and confirm Select Rate table and confirm Insert the rate table card in the card reader The chip must face the rear Confirm insertion of the card The mymail loads the data for the rate table from the card The data are loaded Remove the card Carefully read all displayed informati...

Page 55: ...g Solutions supplies the logos slogans on chip card Select Menu in the main menu and confirm Select Configuration and confirm Select Load from card and confirm Select Advert and confirm Insert the card with the advertising imprint in the card reader The chip must face the rear Confirm insertion of the card The mymail loads the data for the advertising imprint from the card The data are loaded Remo...

Page 56: ...nes Select Menu in the main menu and confirm Select Configuration and confirm Select Adverts and confirm Select Delete advert and confirm Select the advertising imprint you want to delete and confirm If you really wish to delete the advertising imprint Confirm with You can abort with without deleting The advertising imprint is deleted ...

Page 57: ...igh postage value is set to 10 00 at the factory Enter 0 for the high postage value to switch off the monitoring function Select Menu in the main menu and confirm Select Configuration and confirm Select Finance limits and confirm Select Maximum postage and confirm Enter the desired limit for the high postage warning and confirm You can enter the limit in two different ways Type 12 00 or 1200 for a...

Page 58: ... The limit is set to 50 00 at the factory Enter 0 for the limit to switch off the available postage warning Select Menu in the main menu and confirm Select Configuration and confirm Select Finance limits and confirm Select Minimum funds and confirm Enter the limit for the available postage warning and confirm You can enter the limit in two different ways Type 20 00 or 2000 for a limit of 20 ...

Page 59: ... increased ink consumption 10 9 Setting the clock The mymail has a built in clock You can set the time zone switch between standard and daylight savings time and set the time forward or back 5 minutes It is rarely necessary to correct the time Setting the time zone Select Menu in the main menu and confirm Select Configuration and confirm Select Print standby time and confirm Enter the desired time...

Page 60: ...icable time zone and confirm The time zone is set Select Menu in the main menu and confirm Select Configuration and confirm Select Clock and confirm Select Daylight saving time and confirm You see the daylight saving setting and the current time Select the appropriate setting using the arrow keys and confirm The time is set ...

Page 61: ...and confirm Select Configuration and confirm Select Clock and confirm Select Adjust clock and confirm Set the clock forward or back with the arrow keys Every keypress adjusts the clock by one minute Confirm the desired time Possible correction 5 minutes The time is set ...

Page 62: ...formation on how to connect the phone cable please read the Installation Guide Disable the PC connection if you used mailcredit for connection to the data center before Read chapter 10 11 Select Menu in the main menu and confirm Select Configuration and confirm Number for dialing outside line Select Dial code and confirm Extension Enter the number for dialing the outside line To insert a dial paus...

Page 63: ...saved Wait for the dial tone Yes No Select Dialing control in the Configuration menu and confirm You will see the current setting Select Yes or No with the arrow keys and confirm Yes Standard setting recommended No for operation on an extension without dial tone ...

Page 64: ...lease read the Installation Guide of your mymail Please read the mailcredit manual with regard to installation and operation of the mailcredit software Select Menu in the main menu and confirm Select Configuration and confirm Select Use serial interface for connection and confirm You will see the current setting Select the desired setting using the arrow keys unused Set this option when no PC is t...

Page 65: ...lreport Communication between mailcredit and mymail Return to the main menu with the Home key Select Log off and confirm If mymail is in standby Start mailcredit on the PC mailcredit starts and detects mymail Heed the status messages of mailcredit Note mailcredit will detect the mymail only when the mymail is in standby ...

Page 66: ...ect setting of the telephone number for the TDC results in non loading of postage Select Menu in the main menu and confirm Select Configuration and confirm Select Telephone number and confirm You see the set telephone number Use to delete the old number Abort input If you press the key again after having deleted all numbers you leave the input window without saving The former num ber is retained E...

Page 67: ...s Select Menu in the main menu and confirm Select Configuration and confirm Select Remote Diag Num and confirm You see the set telephone number Use to delete the old number Abort input If you press the key again after having deleted all numbers you leave the input window without saving The former num ber is retained Enter the new telephone number for remote diagnostics and confirm The new telephon...

Page 68: ...dy at all times Thus you make sure you can continue to use your mymail even if you should lose one of the cards MASTER cards are available as accessories from FP Mailing Solutions In the same way you can switch the access control off The mymail asks MasterCard off Select Menu in the main menu and confirm Select Configuration and confirm Select Master Card and confirm Insert your MASTER card in the...

Page 69: ...eport Machine identification and information about software version rate table version modem settings and access control Scale Report Information about scale and rate table SD Report Technical information important for service Error Report Error code date and time of the last five errors Select Menu in the main menu and confirm Select Reports and confirm Select the report you want to print and con...

Page 70: ... FP Mailing Solutions Make sure all settings for communication with the data center are correct and the configured link internal modem or mailcredit is ready for a connection see chapter 10 10 and 10 11 Select Menu in the main menu and confirm Select Reports and confirm Select Remote Diagnostic and confirm The mymail now automatically connects to Service Please stand by Data exchange takes some ti...

Page 71: ...t 0 oz you want to set a pre load e g because you are using an extra weighing tray Setting the initial state for the weighing function Remove load from scale or place pre load in position Select Menu in the main menu and confirm Select Scale and confirm Confirm Zero scale The scale is zeroed ...

Page 72: ...e software version installed on your mymail see chapter 10 15 page 69 Connect the mymail to the PC Please read the mymail Installation Guide Set up mymail for operation with mailcredit See chapter 10 11 on page 64 Run TELESET as usual see chapter 9 If you do not need additional credit simply initiate the process with an amount of 0 During the connection to the TELESET data center the data synchron...

Page 73: ...elp line Have the mymail checked by the after sales service before reconnecting the power cord Clean dirt from the housing with a slightly damp cloth You can also use a mild cleaning solution 11 2 Checking the ink level Select Menu in the main menu and confirm Select Service and confirm Select Ink level and confirm The ink level is displayed for about two seconds The dark part of the bar shows how...

Page 74: ...he cartridge holder at each cartridge replacement Use the FP cleaning kit clean renew for Ink Jet Printsystem available at FP Mailing Solutions Warning Ingestion of the ink can be hazardous to your health Avoid contact with the eyes Keep the ink cartridge away from children Further instructions for use are enclosed with the ink cartridge Caution This avoids faults in the printing system Leave the ...

Page 75: ...ld the ink cartridge with your thumb and forefinger and lift it up out of the cartridge compartment Preparing the new cartridge Remove the ink cartridge from the packing Remove the nozzle protection For details please refer to the instruction leaflet that comes with every cartridge ...

Page 76: ...lure Insert the ink cartridge vertically from above with a slight tilt into the cartridge holder The contacts on the ink cartridge must be at the front Press down the cartridge lock hold it and push the yellow lever forward Do not use force to close the cartridge lock If the lock cannot be closed properly remove the cartridge and try again Lower the operating panel back into position The mymail re...

Page 77: ...paper instead of envelopes Fold a sheet letter size in the middle Insert the folded edge of the sheet into the letter slot Confirm the message with and continue Continue with Continue with Test print Place an empty envelope or a folded sheet in the letter slot The mymail generates a test imprint for adjusting the ink cartridge During printing the display shows the message Please wait Do not remove...

Page 78: ...ned number using the number keys Confirm by pressing once Vertical lines Examine the numbered vertical lines on the test print Determine the number where the two partial vertical lines are closest to being aligned with one another This is 5 in the example Enter the determined number using the number keys Confirm by pressing Second test print Place the second envelope or a folded sheet in the lette...

Page 79: ... cartridge Read chapter 11 5 on page 82 Correct Check Examine the circles on the second test print The ink cartridge is well adjusted if the circle pattern looks more or less as shown on the test print in the example The adjustment procedure is complete Insufficient If the circle pattern exhibits any misalign ment repeat the adjustment procedure 2 crossed lines Closed circles Misalignment ...

Page 80: ...er longer periods of non use Starting the automatic cleaning procedure When the cartridge is heavily stained it may occur that even the automatic cleaning process does not improve imprint quality as expected In such cases you can clean the print head manually Select Menu in the main menu and confirm Select Service and confirm Select Clean cartridge and confirm The cartridge is cleaned ...

Page 81: ...tly positioned during printing Do not use chemical cleaning agents If you do not have de ionized water at hand you can also use distilled or tap water Tap water contains minerals that can leave deposits on the print head though Best results are achieved with the FP contact cleaner and cleaning clothes of the FP cleaning kit clean renew for Ink Jet Printsystem available at FP Mailing Solutions You ...

Page 82: ...ctly after completion of the start routine after changing the cartridge each time you open and close the operating panel You can also call up the adjustment procedure in the menu Select Menu in the main menu and confirm Select Service and confirm Select Align cartridge and confirm The adjustment procedure commences Follow the instructions in the display You will find details of the adjustment proc...

Page 83: ...ician for checking the print functions Select Menu in the main menu and confirm Select Service and confirm Select Test print and confirm Place a folded sheet folded edge first in the letter slot The mymail creates a test print like the one used during the adjustment procedure for the ink cartridge ...

Page 84: ...ttery for correct use and disposal The mymail monitors the charging state of the battery An appropriate message appears in the display when it is time to change the battery Caution The scale is not permanently fixed to the mymail housing You have to remove the scale or secure it against falling out before you turn over the mymail to change the battery Select Log off in the main menu and confirm Pu...

Page 85: ... arrow and remove the battery compartment cover Remove the old battery Insert the new battery 90 4701 8004 00 in the specified position Close the battery compartment Turn the mymail back to the upright position Dispose of the old battery as prescribed Replace the scale if necessary Reconnect the scale to the mymail and place the scale back on the mymail Battery compartment ...

Page 86: ...remove the ink cartridge Transport the mymail in the original box Transport the mymail upright Press down slightly on the weighing tray This ensures that the four rubber feet of the scale are pushed firmly onto the pegs in the housing You will find details for assembling the scale in the Installation Guide Reconnect to the power socket The mymail runs the normal start routine ...

Page 87: ...le for any damages If you cannot eliminate a fault yourself please contact the FP Mailing Solutions Service You can eliminate minor faults and problems with the mymail yourself On the following pages you will find help and tips for eliminating and avoiding faults Error messages help you to determine the causes of errors and to eliminate them Acknowledge error messages with the key In case your mym...

Page 88: ... for metering Please load postage See chapter 9 Cannot print meter not validated The mymail is not yet released for metering Run the installation routine see Installation Guide Cartridge error Ink cartridge is missing or not correctly inserted Remove and re insert the ink cartridge see chapter 11 3 Contacts are dirty Clean contacts in the print system cartridge holder with the FP cleaning kit clea...

Page 89: ...ing imprint inserted Check card and use right card The card contains no valid data Call Service Invalid text in table Defective endorsement card Request new card from FP Mailing Solutions specifying the error message Low remaining funds continue This metering will bring you below the set limit for the available postage warning Reload postage soon Memory full The available memory space for advertis...

Page 90: ...e change cartridge The ink cartridge is empty Insert new ink cartridge see chapter 11 3 Overload please contact service The mymail has been locked You can meter max 500 letters a day Metering is possible only the day after Print aborted envelope moved The letter was moved before or during printing Remove letter and re insert PVD error illegal value TDC error bad reset value You have entered too hi...

Page 91: ... TELESET data center see chapter 10 10 and chapter 10 11 mailcredit failed to detect the mymail The status display the postage stamp in the mailcredit icon is RED see also the mailcredit manual Select Log off in the main menu and confirm The mymail switches to standby Quit and restart mailcredit or use the Reconnect meter function to establish the connection between mailcredit and the mymail The s...

Page 92: ...ements card from FP Mailing Solutions specifying the error message Unable to connect Repeat the procedure Underweight The mail piece is too light for the selected postal rates Check and change the postal rates Validate failed mymail is not released for metering Please load postage Value exceeds user postage limits Postage value is higher than the set limit Maximum postage protection against overme...

Page 93: ...ete an account you no longer need Noises as when metering although no letter is inserted This is not an error The printing head moves into the standby position This prevents the ink cartridge from drying out You can change the time span see chapter 10 8 Strange behavior strange displays Select main menu Log off and confirm pull out the plug wait 1 minute then re insert the plug Call Service if the...

Page 94: ...e insert The mymail does not show the main menu Press the Home key and try again when weighing and for rate calculation Menu Rate missing from the main menu The mymail does not recognize the scale Log off and then pull out the power cord Wait briefly and then reconnect the mymail See Installation Guide If the Rate menu is still missing Log off and then pull out the power cord Check the plug contac...

Page 95: ...e entered Impermissible amount Enter a permissible amount and try again Amounts in steps of 10 are permissible Remember that the maximum amount which can be set is dependent on the postage credit still available at your mymail See page 50 Problem Possible cause and remedy ...

Page 96: ...lect Menu in the main menu and confirm Select Service and confirm Select Show error log and confirm Errors and their frequency are displayed Use the arrow keys to scroll through the list Print as report see page 69 Select Menu in the main menu and confirm Select Service and confirm Select Self test and confirm The mymail now runs a series of test routines The object and result of the test appear i...

Page 97: ...slands 129 Brunei Darussalam 130 Bulgaria 131 Burkina Faso 132 Burma Myanmar 133 Burundi 134 C Cambodia 202 Cameroon 135 Canada 136 Cape Verde 137 Cayman Islands 138 Central African Republic 139 Chad 140 Chile 141 China 142 Colombia 143 Comoros 144 Congo Republic of the 145 Congo Democratic Republic of the 315 Costa Rica 147 Cote d Ivoire 148 Croatia 149 Cuba 150 Cyprus 151 Czech Republic 152 D De...

Page 98: ...Guinea 184 Guinea Bissau 185 Guyana 186 H Haiti 187 Honduras 188 Hong Kong 189 Hungary 190 Country Code I Iceland 191 India 192 Indonesia 193 Iran 194 Iraq 195 Ireland 196 Israel 197 Italy 198 J Jamaica 199 Japan 200 Jordan 201 K Kazakhstan 203 Kenya 204 Kiribati 205 Korea Democratic People s Republic North 206 Korea Republic of South 207 Kuwait 208 Kyrgyzstan 209 L Laos 210 Latvia 211 Lebanon 212...

Page 99: ...aland 244 Nicaragua 245 Niger 246 Nigeria 247 Norway 248 O Oman 249 Country Code P Pakistan 250 Panama 251 Papua New Guinea 252 Paraguay 253 Peru 254 Philippines 255 Pitcairn Islands 256 Poland 257 Portugal 258 Q Qatar 259 R Réunion 260 Romania 261 Russia 262 Rwanda 263 S Saint Christopher St Kitts 264 Saint Helena 265 Saint Lucia 266 Saint Pierre Miquelon 267 Saint Vincent the Grenadines 268 San ...

Page 100: ...91 Tanzania 292 Thailand 293 Togo 294 Tonga 295 Trinidad 296 Tristan da Cunha 297 Tunisia 298 Turkey 299 Turkmenistan 300 Turks Caicos Islands 301 Tuvalu 302 U Uganda 303 Ukraine 304 United Arab Emirates 305 Uruguay 306 Uzbekistan 307 Country Code V Vanuatu 308 Vatican City 309 Venezuela 310 Vietnam 311 W Wallis Futuna Islands 312 Western Samoa 313 Y Yemen 314 Z Zambia 316 Zimbabwe 317 Country Cod...

Page 101: ...mymail menu tree 101 mymail menu tree ...

Page 102: ...inting area Max 4 84 x 0 98 Print resolution 300 dpi Performance Approx 17 letters minute To protect from overloading or unauthorized use the number of metering actions is restricted to 500 per calen dar day Noise emission LWA 66 dB A normal operation Equipment Standard Postage loading via TELESET Internal modem analog Integrated postage calculating scale System clock battery buffered Chip card re...

Page 103: ...edit Kit mymail with connection cable and USB serial adaptor for connection to a PC Weighing range 0 1 oz to 5 lb Smallest display value display accuracy 0 1 oz Format Postcard to B4 envelope 10 x 14 Thickness Up to 0 23 Paper quality Ink absorbent material No dark paper No extremely fibrous paper on which the data matrix symbol could smear Label Postage meter labels double label minimum label siz...

Page 104: ...k cartridge Subject to short term modification Temperature 59 F to 95 F Only use in closed rooms Do not expose to direct sunlight Rel humidity 15 to 80 non condensing The Material Safety Data Sheet is available at http www francotyp com en mail management material safety data sheets msds html ...

Page 105: ...ontact the local telephone company If this equipment mymail US causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it...

Page 106: ...iated with which modes of operation Systems Facility Interface Codes FIC Service Order Codes SOC USOC Jack Codes and Ringer Equivalence Numbers REN are shown in the table below for each port where applicable Electrical Safety Advisory It is strongly suggested that an AC surge arrestor is installed in the AC outlet to which this equipment is connected Mode of Operation USOC Jack Permissive RJ11C Pr...

Page 107: ...ets you also update the software of the postage meter MASTER card The MASTER card is used for access control Access control by MASTER card can be switched on and off When the access control is switched on only a MASTER card holder is authorized to use the mymail Meter imprint Metering mail for carrying by the United States Postal Service When metering the mymail prints among other things the indic...

Page 108: ...ice for loading postage 24 hours a day Test print Imprint consisting of a series of different patterns Test prints for cartridge adjustment You can adjust the cartridge with the help of horizontal and vertical lines The circle pattern shows you whether the cartridge is adjusted correctly In the menu item Test print The test imprint generated here is used for service checking the mymail s printing ...

Page 109: ...ment 53 inserting 20 logo 55 MASTER 68 rate table 53 54 removing 20 Card reader 4 Cartridge See Ink cartridge Chip card 10 Cleaning contacts in cartridge holder 74 housing 73 Cleaning kit clean renew 74 81 Clear See also Clear key postal rates 34 quick select memories 40 text 17 Clear key 3 11 Clock 59 Configuration 69 Configuration report 69 Confirm 3 Connecting socket PC 4 Connection cable PC 4 ...

Page 110: ...h postage value 36 57 determine limit 57 exceeded 92 switch off monitoring 57 Home key 3 I Info key 3 Info window accounts 45 close 3 13 meter imprint 13 postal rates 31 quick select memories 38 show 13 Ink cartridge adjust 77 82 change 74 cleaning 80 cleaning the print head manually 81 display filling level 73 inserting 76 material safety data sheet 104 removing 74 start cleaning procedure 80 tec...

Page 111: ...rrect 27 gaps 19 misalignment 19 set 23 trial run 18 23 Metering 23 36 label 26 letter 26 thick letters 26 to an account 42 Metering menu See Main menu Modem 10 62 107 set dialing parameters 62 Modem socket 4 mymail overview 4 things worth knowing 10 N Nonmachinable surcharge 33 Notes about this manual 2 Numeric keys 3 O Operating panel 4 Operation basic terms 11 examples 11 getting to know 11 Out...

Page 112: ...g telephone number 67 Remote value setting See TELESET Reply mail metering 29 set imprint 29 S Safety tips 2 8 Scale 4 69 remove 84 replace 85 switch off 21 switch on 21 zeroing 71 Scale report 69 SD report 69 Security Device PSD 9 Selection in the menu 13 Self test 96 Serial number plate 4 Service 87 93 117 Size 31 Sleep mode See Standby Software version 69 Software update 72 Special characters 3...

Page 113: ...0 switching day light saving time on off 60 Time zone 59 Trial run 18 108 Troubleshooting 87 U United States Postal Service rate change 54 Update rate table 54 software 72 V Validation 108 W Weigh 35 Weight 3 display 12 21 Z Zero imprint 18 108 Zeroing scale 71 Zip code destination Zip code 32 origin Zip code change 52 ...

Page 114: ...mymail Operator Manual 114 ...

Page 115: ...For your notes 115 ...

Page 116: ...For your notes 116 ...

Page 117: ...to tell you the address of your local servicing dealer FP Mailing Solutions Francotyp Postalia Inc 140 N Mitchell Court Suite 200 Addison IL 60101 5629 Customer Service 800 341 6052 www fp usa com Francotyp Postalia applies DQS certificated inte grated management systems with quality and envir onmental management DIN EN ISO 9001 14001 These are valid for design and manufacturing of franking machin...

Page 118: ...51 0032 0177 00 Rev 02 xxx 2011 06 helbig berlin ...

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