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17. Troubleshooting
Before contacting the service center, please refer to the following
instructions:
•
Charge your phone battery fully for optimal operation.
•
Avoid storing large amounts of data in your phone as this may affect
its performance.
•
Use factory data reset and the upgrade tool to perform phone
formatting or software upgrading. All users’ phone data will be lost
permanently.
•
Back up the phone data and profile before formatting and upgrading.
Frequently asked questions:
My phone is frozen or cannot be switched on
•
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please long press the Power key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone,
and make sure the Power key is not mis-contacted due to unlocked
screen.
•
Check the battery charge level.
My phone does not charge properly
•
Make sure that your battery is not completely discharged; if the battery
power is low for a long time, it may take up to 20 minutes for the battery
charger to display on the screen.
•
Make sure charging is carried out under normal conditions (0°C (32°F)
to +40°C (104°F)).
•
When abroad, check that the voltage input is compatible.
My phone has not responded for several minutes
Restart your phone by pressing and holding the Power key.
My phone cannot connect to a network or “No service” is displayed
•
Try connecting from another location.
•
Verify the network coverage with your service provider.
•
Check with your service provider that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time, the network may be overloaded.
Summary of Contents for FOXXD MIRO
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