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Solving problems
On-screen message Possible cause
Suggested solution
The current Smartcard
is not a FOXTEL card.
Insert the FOXTEL
Smartcard. Call your
service provider for
assistance.
You have put the
wrong Smartcard in the
FOXTEL Digital set-top
unit.
Insert the right FOXTEL Smartcard for this digital
set-top unit.
If the problem continues, call FOXTEL on 131 999.
This programme is not
available.
This programme is not
currently available.
You will not be able to watch this programme.
If the problem continues, call your service provider.
You cannot purchase
this programme.
A problem occurred
while you were trying
to purchase the
programme.
Please call your service provider for assistance.
Your entitlement for this
programme has not yet
arrived. Please wait or
re-select later.
Your authorisation may
take a few minutes to
arrive.
Wait a minute or two then try again. If the problem
continues, call your service provider.
There is insufficient
credit left on the
Smartcard.
There is not enough
credit left on the
FOXTEL Smartcard to
buy this programme.
Call your service provider so you can order this
programme.
There is insufficient
space left on the
Smartcard. Call your
service provider for
assistance.
There is not enough
capacity on the
FOXTEL Smartcard to
store the information
for this programme.
Call your service provider so you can order this
programme.
Initialising new FOXTEL
smartcard. Please wait.
You have only just
inserted the new
FOXTEL Smartcard
into the digital set-top
unit and your service
provider is still checking
the card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues, call
FOXTEL on 131 999.
Authorising new
FOXTEL Smartcard.
Please wait.
You have only just
inserted the new
FOXTEL Smartcard
into the digital set-
top unit and your
service provider is still
authorising the card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues, call
FOXTEL on 131 999.
Summary of Contents for X Digital
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