Troubleshooting
Hardware installation
FortiController-5913C Session-Aware Load Balancing Cluster (SLBC) System Guide
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10-500-259409-20160210
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After 10 seconds snap the right handle back into place.
The board powers up, the LEDs light and in a few minutes the FortiController-5913C
board operates normally.
Troubleshooting
This section describes the following troubleshooting topics:
•
FortiController-5913C does not startup
FortiController-5913C does not startup
Positioning of FortiController-5913C handles and a few other causes may prevent a
FortiController-5913C board for starting up correctly.
All chassis: handles not fully closed
If the handles are damaged or positioned incorrectly the FortiController-5913C board will
not start up. Make sure the handles are correctly aligned, fully inserted and locked.
All chassis: Firmware problem
If the FortiController-5913C board is receiving power and the handles are fully closed,
and you have restarted the chassis and the FortiController-5913C still does not start up,
the problem could be with FortiOS. Connect to the FortiController-5913C console and try
cycling the power to the board. If the BIOS starts up, interrupt the BIOS startup and
install a new firmware image.
If this does not solve the problem, contact Fortinet Technical Support.
FortiController-5913C status LED is flashing during system operation
Normally, the FortiController-5913C Status LED is off when the FortiController-5913C
board is operating normally. If this LED starts flashing while the board is operating, a fault
condition may exist. At the same time the FortiController-5913C may stop processing
traffic.
To resolve the problem you can try removing and reinserting the FortiController-5913C
board in the chassis slot. Reloading the firmware may also help.
If this does not solve the problem there may have been a hardware failure or other
problem. Contact Fortinet Technical Support for assistance.
