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Technical Support
Contacting the Technical Assistance Center
How to Contact Force10
TAC
Log in to iSupport at
http://www.force10networks.com/support/
and select the
Service Request
tab.
Information to Submit
When Opening a Support
Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These
can include:
•
Output from the
show tech-support
[
non-paged
] command (This
report is very long, so the storage buffer in your terminal program
should be set high.)
•
Output from the
show logging eventlog
[
unit
] command, where
unit
is the stack ID of the member unit that experienced the failure
(This report is included as a section in the output of
show
tech-support
.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used
Managing Your Case
Log in to iSupport, and select the
Service Request
tab to view all open cases and
RMAs.
Downloading Software
Updates
Log in to iSupport,
and select the
Software Center
tab.
Technical Documentation
Log in to iSupport, and select the
Documents
tab. This page can be accessed
without logging in via the
Documentation
link on the iSupport page.
Contact Information
E-mail: [email protected]
Web:
http://www.force10networks.com/support/.
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800