EN-50
Original User Guide | Groove Go Pedelec Version 2
Display
Description
Cause
Remedy
The range appears too short
a) The range depends on:
»
Assist mode
»
Tyre pressure
»
Riding style
»
Physical condition
»
Overall weight
»
Outside temperatures
»
Battery capacity
»
The route selected
a) The are many reasons why the range may seem low
7.4.1 Range Page EN-44
.
Battery key lost
Order another key. We recommend making a note of the key number on the sales receipt/document. This number can be used to order a
replacement key.
1. Go to website www.trelock.de
2. Select your language.
3. Select “Your service”, then “Trelock key service”.
4. Follow the instructions.
If you no longer have the key number, replacing the lock is the only option. Contact your cycle dealer for this.
The battery does not charge.
a) Ambient temperature too high or low.
a) You can charge the battery at ambient temperatures of between 0˚C and 40˚C.
b) Damaged battery.
b)
Damaged batteries must not be charged or used for any other purpose. Contact your
cycle dealer. The battery may have to be replaced.
c) Battery charger faulty.
c) Have your charger checked out by your cycle dealer; it may have to be replaced.
Battery is damaged.
Accident or fall involving the pedelec or the
battery has been dropped.
Damaged batteries must not be charged or used for any other purpose. Contact your cycle
dealer. The battery may have to be replaced.
Battery does not "wake up"
from sleep mode
a) Battery is flat.
a) Briefly charge the battery.
a)
If the battery still does not respond or the LEDs flash in an unusual way, the battery is
damaged and must be removed from the charger.
b) Damaged battery.
b)
Damaged batteries must not be charged or used for any other purpose. Contact your
cycle dealer. The battery may have to be replaced.
