12.0 TROUBLESHOOTING GUIDE
GB IE
12
Fire is not switching on
Ensure mains switch is on
Replace the fuse in the plug
Logs glow but flame effect does not work
Check to see if the spinning motor is working. If not contact
Focal Point Fires
Heater doesn't work, but Power and Heater switches /
buttons are in the "ON" position
Turn all switches / buttons to the "OFF" position and unplug
the unit from the wall outlet for 10 minutes.
After 10 minutes plug the unit back into wall outlet, and
operate as normally.
Fire seems noisy
There is a level of noise when the flame effect is in use,
caused by a motor that helps generate the effect. This noise
will be heard when there is no other background noise.
There is a higher level of noise associated with the heater
motor; this is due to the air flow required when heat has
been selected.
Remote is not operating
Check or replace batteries.
Display shows “E1”
The manual reset overheat protection has triggered.
Inspect the heater and check that the air inlets and outlets
are not blocked as this may cause overheating. Unplug the
heater for 10 minutes and allow it to cool down. Plug back in
and turn it on; check the heater for signs of overheating. If the
problem persists discontinue use of the heater and contact
customer service.
Display shows “E2”
The thermostat sensor is broken or disconnected.
Contact customer service for a replacement thermostat
sensor
.
©
2019 Focal Point Fires plc.
13.0 SERVICING
There are no internal user serviceable parts.
Check regularly for security of wall fixings as appropriate. Also check security of supply cable and connections. If the supply cable
becomes damaged, it must be replaced by a service agent or competent person, such as a qualified electrician.
This appliance is supplied with a 3 pin plug fitted with a 13 Amp fuse. Should the fuse require replacing, it must be replaced
with a fuse rated at 13 Amp. In the event of the mains plug being removed/ replaced for any reason, please note :
IMPORTANT: The wires in the mains lead are coloured in accordance with the following code:
Blue - Neutral
Brown - Live
Green/ Yellow - Earth
As the colours of the wires in the mains lead of this appliance may not correspond
with the colour markings identifying the terminals in your plug, proceed as follows.
The blue wire must be connected to the terminal marked with an N or coloured
black. The brown wire must be connected to the terminal marked with an L or
coloured red. The green/yellow wire must be connected to the earth terminal
which is marked with an E or with the earth symbol. WARNING: Never connect
live or neutral wires to the earth terminal of the plug.
NOTE: If a moulded plug is fitted and has to be removed take great care in
disposing of the plug and severed cable, it must be destroyed to prevent engaging
into a socket.
Refer to Section 3.0, Appliance Data for fuse specification. Excluding fuses, use only
genuine manufacturers spare parts available from your supplier.
Figure 15
