20
OptiView
TM
Series III
Getting Started Guide
Troubleshooting Your Analyzer
Before Calling Technical Support
Before calling technical support, you can perform these basic analyzer troubleshooting steps to pinpoint
many problems:
Do you suspect the analyzer has locked up?
If yes, completely power-down the analyzer.
Unexpected
IP Discovery or Tools results?
Does the analyzer have a valid IP address? Look at the
Front Page
screen
OptiView
button and see if a valid
IP has been configured. Also, see if the Auto Configure capability in the
Setup | TCP/IP
screen has been
disabled. If an IP address has been manually entered, it may not be within the local subnet.
Are you connected to the network?
Link light should be on solid green if Link exists.
Some activity on Utilization LED should be seen.
Go to
Setup | Ethernet
screen. An active interface should be indicated.
Does the analyzer pass self test?
Connect to the Management Port and go to the
Setup | Self Test
screen and press
Run Self Test
. All tests
need to pass.
Summary of Contents for OptiView III Series
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