Fluid Components Intl ST51A, Installation, Operation & Maintenance Instruction Manual

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ST51A/ST75A/ST75AV Mass Flow Meters APPENDIX D – CUSTOMER SERVICE
Fluid Components International LLC 101
APPENDIX D CUSTOMER SERVICE
Customer Service/Technical Support
FCI provides full in-house technical support. Additional technical representation is also provided by FCI field representatives. Before
contacting a field or in-house representative, perform the troubleshooting techniques outlined in this document.
By Mail
Fluid Components International LLC
1755 La Costa Meadows Dr.
San Marcos, CA 92078-5115 USA
Attn: Customer Service Department
By Phone
Contact the area FCI regional representative. If a field representative is unable to be contacted or if a situation is unable to be resolved,
contact the FCI Customer Service Department toll free at 1 (800) 854-1993.
By Fax
To describe problems in a graphical or pictorial manner, send a fax including a phone or fax number to the regional representative. Again,
FCI is available by facsimile if all possibilities have been exhausted with the authorized factory representative. Our fax number is 1 (760)
736-6250; it is available 7 days a week, 24 hours a day.
By Email
FCI Customer Service can be contacted by email at:
techsupport@fluidcomponents.com .
Describe the problem in detail making sure a telephone number and best time to be contacted is stated in the email.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii, contact your country’s FCI
International Representative or the one nearest to you.
After Hours Support
For product information visit FCI at
www.fluidcomponents.com . For product support call 1 (800) 854-1993 and follow the prerecorded
instructions.
Point of Contact
The point of contact for service, or return of equipment to FCI is your authorized FCI sales/service office. To locate the office nearest you,
visit the FCI website at www.fluidcomponents.com .
Warranty Repairs or Returns
FCI prepays ground transportation charges for return of freight to the customer’s door. FCI reserves the right to return equipment by the
carrier of our choice.
International freight, handling charges, duty/entry fees for return of equipment are paid by the customer.
Non-Warranty Repairs or Returns
FCI returns repaired equipment to the customer either collect or prepaid and adds freight charges to the customer invoice.
Extended Warranty
An extended warranty is available. Contact the factory for details.
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned to FCI stock from the customer site. These
items will not be credited to the customer’s account until all freight charges are cleared, along with applicable return to stock charges, from
the credit invoice. (Exceptions are made for duplicate shipments made by FCI.)
If any repair or return equipment is received at FCI, freight collect, without prior factory consent, FCI bills the sender for these charges.