iPad app doesn’t load or
shows a white screen
I can’t see my nozzle
Headset isn’t tracking/
headset is grey
Tracking is off or I feel
tall/short
No force feedback in
hose reel or force is
weak.
The SCBA isn’t turned on or hasn’t finished loading (~40 seconds)
The hose reel is not powered
Restart the computer and the iPad app
Ensure that the tracking puck is turned on and showing a green LED.
If showing a blue flashing light, hold the power button for ~5 seconds
until it turns off and turn it on again.
If this doesn’t work, try re-pairing the puck (see adding hardware section.
If the puck is showing a red LED then it must be recharged
Ensure that the two trackers are installed correctly and powered on.
Each tracker battery should have at least 1 red light.
Make sure that the headset has a clear line of sight to at least one
tracker at all times.
Restart the SCBA if tracking doesn’t return.
Ensure that the trackers have not been moved.
Redo room setup making sure the headset is on the ground.
Ensure the hose reel is powered.
Ensure the nozzle isn’t in ‘flush’ setting.
Ensure pump pressure is set on iPad app.
Fault
Solution
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