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00989pr-1057
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged
for at least 18 hours before using the vehicle for the first time.
After first-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact Consumer Relations. They can test your
charger for you.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down operation
of the vehicle if the vehicle is overloaded or the driving
conditions too severe. Once a fuse has “tripped”, remove your
foot from the pedal and wait approximately 25 seconds before
operating the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the
29,5 kg (65 lbs) maximum weight capacity or by towing
anything behind the vehicle. Do not drive up hills or run into
fixed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal
fuse continually trips, contact Consumer Relations.
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no
loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery is dead, contact Consumer Relations.
Electrical switch damage
The electrical switches can become corroded due to exposure to
water or moisture, or can jam due to loose dirt, sand or gravel.
Contact Consumer Relations.
Motor damage
Contact Consumer Relations.
Vehicle was running but
suddenly stopped
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no
loose wires around the motors.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down operation
of the vehicle if the vehicle is overloaded or the driving
conditions too severe. Once a fuse has “tripped”, remove your
foot from the pedal and wait approximately 25 seconds before
operating the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the
29,5 kg (65 lbs) maximum weight capacity or by towing
anything behind the vehicle. Do not drive up hills or run into
fixed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal
fuse continually trips, contact Consumer Relations.
PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem,
please contact Power Wheels
®
Consumer Relations.
