Fish City Grill, Team Member Handbook

Page: 48 / 49

Fish City Grill Licensing, LP
1
Server Practical
Name: ______________________________
Date: __________
During the final training shift, the Trainee must be able to run the station as well as take care
of the Manager and Trainer at one of his/her tables. The Trainee must also participate in all
aspects of teamwork while taking care of their station.
Steps of Service Comments
1. Warm & friendly greet – within 60 seconds 0 1 2
2. Offers specific beverage w/ bev nap 0 1 2
3.Describes chalkboard in craveable detail 0 1 2
4 Delivers beverages within 2 minutes 0 1 2
Suggests specific appetizer 0 1 2
a. Offers to take entrée order with beverage delivery 0 1 2
2. Delivers appetizer within 5 minutes 0 1 2
a. Appetizer plates out first 0 1 2
b. Checks back on appetizer within 2 minutes 0 1 2
3. Delivers entrée within 8 min. lunch – 10/12 min. dinner 0 1 2
a. Checks back on entrée within 2 minutes 0 1 2
6. Names each item when placing in front of customer 0 1 2
7. Pre-busses as needed 0 1 2
8. Refills beverages as needed 0 1 2
9. Offers specific dessert 0 1 2
a. Delivers dessert within 5 minutes 0 1 2
b. Checks back on dessert within 2 minutes 0 1 2
10. Presents check within 5 minutes of dessert w/ 0 1 2
comment card and pen
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Knowledge
1. Describes daily features creating craveability with 0 1 2
descriptions
2.
Asks appropriate questions 0 1 2
3. Names each item when placing in front of customer 0 1 2
4. Can accurately Describe – choose 3
a. Oyster Nacho’s 0 1 2
b. Fish Taco’s 0 1 2
c. Gold Band Oysters 0 1 2
d. Coleslaw 0 1 2
e. Name Salad Dressings 0 1 2
f. Bread Pudding 0 1 2
g. Name Wine and Beer Selections 0 1 2
h. Describe House Rita and Bloody Mary 0 1 2
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Craveability
1. Is there sense of urgency in fulfilling customers needs 0 1 2
2. Sincere/Gracious/Warm/Friendly 0 1 2
3. Ability to Read Tables 0 1 2
4. Anticipates Needs of Customers 0 1 2
5. Thanks customers and invites them to return 0 1 2
I (raise your right hand)_______________________________________ (GM) do hereby
promise that the above Trainee has completed the FCG Server Training program and has
successfully passed all tests and the Server Practical and is ready to begin living life the FCG
way.