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APPENDIX
FAQ,S
FAQ,s
If your problem is not listed below, please call our toll-free number for more support.
Tech Services: 800-323-9005
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Question: Why does DVR not work after starting? Why did the DVR stop working?
Answer:
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Check that the power adapter is plugged into the DVR properly
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Check the power source and all power cord connections are properly connected
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Make sure the power on-off switch on the back of the DVR unit is on
Question: Why does the DVR reboot automatically? Or stop for several minutes after starting?
Answer:
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Check the supply voltage to be sure it is stable
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Bad track on hard drive or the hard drive is bad
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Instability of the front-end video signal
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High temperature, too much dust, bad DVR operating environment
Question: Why is there no video output on single, multi or all channels?
Answer:
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Check if the camera adaptor is properly connected
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Check the cable for connecting video input/output in the back panel of DVR
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Insert the video source directly into the display device and check if they are causing the problem.
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Check the brightness of the picture and bring it back to its original default setting
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No video input signal or too weak
Question: What is the meaning of?
Answer:
Question: Why does DVR have problems with real-time images, such as bad image color or serious brightness distortion?
Answer:
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If PAL and NTSC are not correctly selected, the images will be in black and white and possibly a rolling screen.
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DVR is not compatible with monitor
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The video transmission distance (cable run) is too long
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Adjust the DVR color settings
Question: Why is there no audio sound when monitoring?
Answer:
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Check sound box or speaker functions. Also check possible short circuit.
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Audio source may be connected to the video channel. You can click to full-screen to check.
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The hardware of DVR is defective
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Cameras are not audio capable
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Speakers need to have an amplifier
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Channel being monitored is not connected to an audio camera
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Volume regulate is turned down
Indicates the channel is recording.
Channel is capable of providing audio.
Motion detected.
Indicates motion record enabled.
Indicates a remote log in session is in progress.
