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VI. Product Support
Technical Support
For additional information on how to use SeriTek/6G2+2, download the latest firmware updates,
or for technical assistance, please visit us at
www.firmtek.com
, or email us at
.
Please provide the following information when contacting us:
•
Product model and serial number
•
Firmware version (You may use the Apple System Profiler as described in the
troubleshooting section to determine the firmware version. Look for ROM # and Revision #)
•
Macintosh model
•
Macintosh OS type and version (example: Mac OS X, version 10.5.8)
•
Hardware and software installed on your system
•
Contact information including daytime telephone number and email address
•
A detailed description of the question or problem
Return Merchandise Authorization
If FirmTek technical support determines the product needs to be repaired or replaced, a Return
Merchandise Authorization (RMA) number and shipping address will be provided. Please pack
the SeriTek/6G2+2 in the original shipping container along with all of the original packaging -
including the static bag, all hardware, software, cables, and other accessories that came with the
original product. You are responsible for shipping and insurance costs, and any damage incurred
due to improper packaging or transport.
FirmTek reserves the right to determine whether the product will be repaired or replaced with new
or refurbished parts, or with a new or refurbished product. Standard United States return
shipping charges will be paid by FirmTek. Foreign and other shipping methods such as express
shipping are available for an additional charge.
Write the RMA number on the outside of the shipping container, and include the following
information with the shipment:
•
A description of the problem
•
A copy of the original purchase invoice
•
Return shipping address
•
Contact information including daytime telephone number and email address
FirmTek, LLC reserves the right to refuse shipments missing a valid RMA number.
