background image

Troubleshooting 

35 

 

 

 

 

 

Determine the throughput of each link with tests. 

 

Change the channel and modulation rates. 

 

Overly strong or poor RSSI can cause low performance. The RSSI calculator 

can help determine what RSSI values are correct for a particular link. 

-

 

For MIMO applications, use -30 to -55. 

-

 

For non-MIMO applications, use -30 to -60 or -70. 

 

Resetting an outdoor node to factory default settings

 

Do a reset when you remove a device from the field or when communication with 

a device is lost. 

Caution! 

When a HotPort 5020 edge node is reset, configuration 

information is erased. 

Exception: 

The system does not erase the USA (840 and 842) country 

codes. 

You can reset a HotPort 5020 edge node with the reset button. The reset button 

is behind the pressure relief valve on the bottom panel of the node. 
For this procedure you need: 

 

Paper clip, stiff wire, or thin piece of plastic or wood, such as a skewer 

 

Computer with HotView Pro 

 

Ethernet cable 

 

Wrench or your fingers to turn the pressure valve 

To reset a HotPort 5020 edge node: 
1.

 

Supply power to the node. 
Wait until the status LED comes on. After one minute, the node is ready to be 

reset. 

2.

 

With a wrench or your fingers turn the pressure valve counter clockwise to 

remove it. 

3.

 

Put it in a safe place until you finish this procedure. 

4.

 

Put the node on its front panel. 

5.

 

Press and hold for 20 seconds the reset button with the paper clip or other 
tool. 
When the Radio 1 LED blinks to indicate that the software is rebooting, you 

can stop pressing the reset button. 

6.

 

Wait one minute, and then log in with HotView Pro. 

7.

 

Configure the node or apply a previously saved configuration file. 

8.

 

Replace the pressure valve that covers the reset button. 

 

Scheduling firmware upgrades and activation

 

By default, the system uses the configuration in cache for multiple upgrades. 

!

 

Summary of Contents for HotPort 5020-M Mesh Node

Page 1: ...HotPort FiretideInstallationGuide HotPort5020 MMeshNode Published March 2014 Revised 2016...

Page 2: ...e logo Reliableconnectivityanywhere HotPort HotPoint and HotClientarealltrademarksofFiretide Inc Allothertrademarksarethepropertyoftheir respective owners Informationinthisdocumentissubjecttochangewit...

Page 3: ...alhazardsarethoseenvironmentswherethedangerof electrocutionisprobable Thisimageappearsbeforeeachelectrical hazard statement Warnings contain safety information that you must obey If you do notobeythei...

Page 4: ...information Youmustalsohaveadministratoraccesstothemeshtobeabletoreceive technical support Thenexttableliststhecontactinformationforcustomersupport Worldwide customer support Days Hours Contact Americ...

Page 5: ...contentsforaHotPort5020 Mmeshnode 4 PartsofaHotPort5020 Mmeshnode 5 Groundscrew 6 LEDs 6 Resetbuttonandpressurereliefvalve 6 Antenna connectors 7 Testbeforeyouinstall 7 Requireditemsthatarenotincluded...

Page 6: ...rproof procedures 27 Tools and materials to weatherproof connections 28 Makingaweatherproofantennaconnection 28 Makingaweatherproofcabletonodeconnection 30 Troubleshooting 33 DFS licenses 33 Cannotsee...

Page 7: ...5020 Mnodeisacost effectiveinfrastructuremeshnodethathastwo radiostodeliverupto25MbpsofUDPdata HotPort 5020 M supports Point to point Point to multipointamongHotPort5020 E and MandHotPort7010 7020 nod...

Page 8: ...otPort 5020 M nodes can be used in these countries US Australia Indonesia Japan Malaysia Philippines Singapore South Korea Taiwan Thailand and Vietnam Note Ifyoutrytosetthecountrycodetoacountryotherth...

Page 9: ...Preparing what you need to install Tomakesureyouhaveeverythingyouneedtosetupthemeshnode 1 Open the box 2 Removethecontents 3 Checkthecontentsfordamage 4 Checkthecontentsagainsttheboxcontentslist See...

Page 10: ...s outdoors theycanbedamaged Damagefromincorrectdeploymentis notcoveredbytheproductwarranty TwoRP SMAtotype Nadapters Mount kit U bolts M6x1 0 80mm withflatwashers splitwashers nuts Claw tooth pole gri...

Page 11: ...or 2 Connector 3 Power LED Radio2 Connector 1 Connector 2 Connector 3 ThenextpictureshowstheconnectorsonthebottompanelofaHotPort5020 M mesh node Rubbercapon antenna connector Port DC power Reset butto...

Page 12: ...ernetportandtheDCpowerconnector LEDs ThepanelthathastheFiretidelogohastheseLEDs Radio1andRadio2 whichindicateradiostatus LEDbehavior Meaning Off Radio is not active Steadygreencolor Radioisworkingcorr...

Page 13: ...Antenna connector 2 Antenna connector 3 Test before you install Youshouldsetupandtestthemeshnodesindoorsonatablebeforeyouinstall theminpermanentlocations Thebenefitsoftestsbeforeyouinstallinclude Make...

Page 14: ...shnodesatonetime TodotestsandcapturedatawithHotViewProsoftware 1 Putthemeshnodes ona table 2 Attachthepowercabletoeachmeshnode Caution Youmustusethepowersupplythatcomeswiththemeshnode Ifyouuseadiffere...

Page 15: ...thatallofthemeshnodesarevisibleinHotViewPro Ifyoucannotseeanyorallofthemeshnodes seethetroubleshooting information in the HotView Pro Product Configuration Guide 9 Setthecountry codeforeachnodetochang...

Page 16: ...than0 8km 0 5mile Todeterminethelongestlink youmeasurethedistancebetweenthemeshnodesonamap suchas Google Earth Setthemulti hopoptimizationfeatureiftheremightbehiddennode interference Note Forinformati...

Page 17: ...e youneedtouse 2 Phillips screwdriver Small adjustable wrench Wirecutterstocuttiewrapsaroundcables Cable ties Electricaltapeandbutylmasticorsiliconetapetoweatherproofthe connectors Otherequipmentyoumi...

Page 18: ...epole antennacombination This distance ensures that the polewillnot contact a powerlineif it falls duringor after installation Selectequipmentlocationsthatallowsafeandsimpleinstallation Donotworkalone...

Page 19: ...ncludingelectricalshockorpermanentdamageto equipment Warning Make sure that all safety equipment is in good condition Do notusebrokenordamagedtoolsorequipment Alwaysusesafework practicesandobeyallloca...

Page 20: ...ound Preparing earth ground Warning A HotPort node must be correctly connected to earth ground Failure to do so can result in equipment damage injury or death Theproductwarrantydoesnotincludedamagefro...

Page 21: ...culatethecorrectgaugeofwiretobeusedinthisprocedure Refertothe NationalElectricalCodeforgroundinginformation Caution Thecertified installer is responsiblefor the correct calculation ofthewiregaugeandot...

Page 22: ...undlugtothenode Ground wire from antennaconnector3 Ground wire from the mesh node enclosure Ground screw 6 Crimpthelugthatholdsthewirefromantennaconnector3andthe enclosure Connecttoearthground Caution...

Page 23: ...hthecablesthathaveintegratedlightningarrestors orattach thecablesandinstalllightningarrestors Makedriploopswithcables Installallgroundingequipment Loosenthe groundscrew tightenthe ground screw to secu...

Page 24: ...orsonallunusedantennaconnectors 8 Fromtheantennacabletothedeviceenclosuremakeeachterminated antennaconnectorweatherproof Useelectricaltapeandbutylmasticor siliconetape 9 SupplyACpowertothemeshnode IfP...

Page 25: ...tiontothenode The mountbrackethasmultipleholesandslots soyoucanusebolts straps orother materialstoattachthenode toasurface ImageA showstheside of theplate to whichthechassis is attached ImageB showsth...

Page 26: ...etpiecewithhooks Toattach a node to a wall 1 Makesureyouhaveenoughspaceabovethemountbracketsoyoucanhang themountplatehooksontherails 2 Usefourscrewsormasonry anchorstoattachthemountbracketsecurelyto t...

Page 27: ...Put the two U bolts through the holes inthe gripper 2 Oneach U bolt put a washer a lock washer and a nut Note A polewith a small diameter usuallyrequires a second nut to hold the bracketawayfromtheU b...

Page 28: ...atehooksovertherailsofthemountbracket Hooks Theinstallationiscorrectifthenodedoesnoteasilymovefromsidetoside andtheconnectorsareorientedtotheground Note If you need to add other straps or a sling to i...

Page 29: ...2 UselockwashersandnutstosecurethebrackettotheU bolts 3 Hangthenodewith thehooks overtherailofthebracket Hooks 4 WiththePhillipsscrewdrivertightenthefourcaptivescrewstosecurethe nodetothebracket Thein...

Page 30: ...poleandthreadthemthroughthechannels betweenthemainpieceofmetalandtherails Channels Rails 3 Securethestraps 4 Hangthenodewith thehooks overtherailofthebracket Hooks 5 WiththePhillipsscrewdrivertightent...

Page 31: ...atherproofing includes Sealingallantennaconnectorsandantennaconnectorterminators InstallingtheweatherizedEthernetconnector Usingaspraytopreventcorrosiononthebracketandmounthardware For weatherizing pr...

Page 32: ...HotPort5020 Mnodeinstallation 26...

Page 33: ...20 meshnodewithasunshield Antenna with weatherproof connector Weatherproof connectors Meshnodewithsunshield Best practice You can use colored tape for easy identification of the connectors fromthe mes...

Page 34: ...mastictapeputdirectlyonthecable Vinyl electricaltapeasacoveroverthemastictapepreventsthemasticfrommelting in hot weather Rubbersplicingormastictape alsoknownasself amalgamating self sealing self fusin...

Page 35: ...rethattheFiretidedeviceworks 5 Wrapalayerofelectrical tape stickyside out overthe connector fromthe end to approximately2 5 cm 1inch of cable Overlap the tape by 40 with eachturn Note Wrap the electri...

Page 36: ...layerof electrical tapeoverthefirst layerofelectrical tape Theantennaconnectorisreadyforinstallationinanoutdoorenvironment Makingaweatherproofcabletonodeconnection You need to make weatherproof two co...

Page 37: ...r 3 Ensurethatthecableandconnectors areclean Cleanoff oil water grease anddirtbeforeyoucontinue 4 Wrap a layer of electrical tape sticky side out over the arrestor to node connectorandwrapapproximatel...

Page 38: ...or 6 Tightlywrapa layerof mastictapeovertheelectrical tape Makea 40 overlap on each turn Start from the base of the unit to at least 2 5 cm 1 inch of the cable 7 Wrap a layer of electrical tape smooth...

Page 39: ...managethe device from HotView Pro network management software FormoreinformationaboutDFSmanagement refertotheHotViewProReference Manual CannotseeanodeinHotViewPro HotPort5020nodesarenotsupportedinsolu...

Page 40: ...rference onthe same node is caused by antennasthat aretoo close Inthecaseofdirectionalantennas werecommendatleast1meter 3feet of physical separation Self interferencewithinameshhappenswhennodesoperate...

Page 41: ...anelofthenode Forthisprocedureyouneed Paperclip stiff wire orthinpieceofplasticorwood suchasaskewer Computer with HotView Pro Ethernetcable Wrenchoryourfingerstoturnthepressurevalve ToresetaHotPort502...

Page 42: ...ater check box the scheduler copies the firmware imagetothenodebutdoesnotactivatethefirmware Whenyouscheduleanupgradetime SchedulerOperation Later theHotView server ifitisrunning starts thejobatthesch...

Page 43: ...rs andthenselect themesh or devicebyID or name Note Thesystemselectsallnodeswithinameshforsimultaneousupgrade becauseallofthenodeshavetorunthesamefirmware Ifanodeshouldnot receivetheupgradeimage youca...

Page 44: ...ouuseadifferentpowersupply youvoidtheproductwarranty 4 Givethenodepower ThepowerLEDcomeson Thenodebootsandisreadytouseinoneminute 5 Attachstagingantennasappropriatetoyournetworkapplication Note Forspe...

Page 45: ...ecountrycorrectly thedevice mightoperateina mannerthatisnotlegalorcreateproblems withotherwirelessdevices a Selectthecountryofoperationfromthedrop downlist b ClickSetCountryCodeNow Whenyousetthecountr...

Reviews: