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Troubleshooting
If a HotPort node does not operate correctly, try these suggestions.
If you recorded the performance of your network when you set it up, you have a
benchmark against which you can compare future performance. With benchmark
information, you might be able to identify problem areas faster than if you try to
diagnose a new problem.
DFS licenses
A DFS license is required to use DFS channels in the USA.
If you need to use DFS channels on this node, you need to do these things:
1.
Take and pass the DFS certification training course.
2.
Request DFS login credentials.
3.
Apply DFS license to each node.
This product also requires a management license so that you can manage the
device from HotView Pro network management software.
For more information about DFS management, refer to the
HotView Pro Reference
Manual
.
Cannot see a node in HotView Pro
HotPort 5020 nodes are not supported in solutions that use mobility and mobile
nodes. You cannot see these nodes in the HotView Pro FMC mobility view.
If you cannot see one or more nodes in HotView Pro, make sure that you set the
extended range and multi-hop optimization feature as necessary:
•
The extended range feature is for applications where nodes are 0.8 km (0.5
mile) or more apart. The extended range feature is a mesh-wide setting. This
range should be the length of the longest individual link in the mesh.
•
The multi-hop optimization feature decreases the possibility of packet
collisions.
If you can see the head node but not other nodes, then you also might have a
configuration problem.
Check the power and cables.
