background image

28 

Troubleshooting 

 

 

 

 

7.

 

From the main workspace of HotView Pro, right-click the head node 

> Peer 

Node Configuration

 

8.

 

Enter the serial number of the node that you want to appear. 

9.

 

Click 

Save

10.

 

Remove the Ethernet cable from the first node, and attach it to the other 
node. That node is now the head node. 

11.

 

From the node that you just configured, right-click the node 

> Peer Node 

Configuration

 

12.

 

From the main workspace of HotView Pro, right-click the head node 

> Peer 

Node Configuration

 

13.

 

Enter the serial number of the node that you want to appear. 

14.

 

Click 

Save

 

After multiple reboots a node is missing

 

If a node reboots five times within 10 minutes, the node loads the second saved 

firmware image. 
The previous firmware, if older or different from the firmware of the other nodes 

in a mesh network, might not be recognized by the mesh, and HotView Pro will 
not detect the node. 
To prevent this behavior, always upgrade the firmware image on each node two 

times, so both images are the same. 

 

Ethernet port LEDs blink quickly

 

If the Ethernet port LEDs blink quickly, check for a switch loop. 

 

Performance not as expected

 

If the network performance is not as expected: 

 

Identify reuse in your channel plan. If you have no channel reuse in the 

network, do a spectrum analysis. 

 

Check for self-interference. For example, the radios in a single device might 

connect. 

 

Check the frequency plan and make sure that all the radios are configured 

correctly. 

 

Make sure that each node is connected to the correct devices and nodes. 

 

Determine the total throughput with an end to end test. 

 

Determine the throughput of each link with tests. 

 

Change the channel and modulation rates. 

 

Overly strong or poor RSSI can cause low performance. The RSSI calculator 

can help determine what RSSI values are correct for a particular link. 

-

 

For MIMO applications, use -30 to -55. 

-

 

For non-MIMO applications, use -30 to -60 or -70. 

Summary of Contents for HotPort 5020-LNK

Page 1: ...HotPort FiretideInstallationGuide HotPort 5020 LNK Nodes Published March 2014 Revised 2016...

Page 2: ...retide logo Reliableconnectivityanywhere HotPort andHotPoint areall trademarksofFiretide Inc Allothertrademarksarethepropertyoftheir respective owners Informationinthisdocumentissubjecttochangewithout...

Page 3: ...icularcondition suchas awarningorcaution oralabel suchas Note or BestPractice Electricalhazardsarethoseenvironmentswherethedangerof electrocutionisprobable Thisimageappearsbeforeeachelectrical hazard...

Page 4: ...vicetopologyinGoogleEarth KMZfile Networkmaportopologyplanwiththenamesanddeviceinformation Youmustalsohaveadministratoraccesstothemeshtobeabletoreceive technical support Thenexttableliststhecontactinf...

Page 5: ...n 3 PartsofaHotPort5020 LNKnode 4 Groundscrew 4 LEDs 5 Resetbuttonandpressurereliefvalve 5 Antenna connectors 5 FiretideAP20 050 MIMO 19antennas 5 Testbeforeyouinstall 6 Requiredtoolsthatarenotinclude...

Page 6: ...rs 25 Troubleshooting 27 CannotseeaHotPort5020 LNKnodeinHotViewPro 27 ForcingdetectionofaHotPort5020 LNKnodemanually27 Aftermultiplerebootsanodeismissing 28 EthernetportLEDsblinkquickly 28 Performance...

Page 7: ...chain pairs of devices to create a multiple hop link Performance degrades if you do TheHotPort5020 LNKnodepairismanagedwithHotViewPro10 9 1 0andlater One node istheserver and the other node is a clie...

Page 8: ...HotPort5020point to pointsolution 2...

Page 9: ...5020 LNK solution TheHotPort5020 LNKsolutionboxcontainstheseitems Two HotPort 5020 LNK nodes with assembled mount brackets Two AP20 050 MIMO 19 antennas with mount hardware Two integrated 3x3 antenna...

Page 10: ...ED Power LED 1 Radio 1 2 3 Radio 2isnot available onthismodel ThenextpictureshowstheconnectorsandLEDsonthebottompanelofa HotPort5020 LNKnode Weatherproofcapsprotecttheconnectorsonthe bottompanel Rubbe...

Page 11: ...dbyaweatherproofplastic pressurereliefvalve Antenna connectors TheleftsidepanelhasthreeantennaconnectorsforRadio1 Rubbercapscover theantennaconnectors Youmustremoveanddiscardtherubbercapswhenyou insta...

Page 12: ...ement software Dataandotherapplicationthroughputteststomakesurethenodes can sendandreceivedata Learntousetheradioalignmenttool Train installation personnel Required tools that are not included Youneed...

Page 13: ...ent a Double clicktheHotViewProLauncher b Single clickthemonitor servericontostarttheQuickLaunch featureofHotViewPro whichopenstheserverandclientsoftware at thesametime 7 Whenprompted enter UserName h...

Page 14: ...hepowerLEDcomeson Thenodebootsandisreadytouseinoneminute 4 AttachoneantennaadapterandthenstagingantennatoRadio1 Antenna connector1oneachnode 5 DownloadandconfigureHotViewPro See Installingandconfiguri...

Page 15: ...eded Settheextendedrangefeatureifthedistancebetweenthenodesis morethan 0 8 km 0 5 mile Note Forinformationaboutspecificfeaturesandtheconfigurationprocess see the HotView Pro Product Configuration Guid...

Page 16: ...Beforeyoupermanentlyinstall 10...

Page 17: ...LNKsolution youneedtohave 2 Phillips screwdriver Small adjustable wrench Electricaltapeandbutylmasticorsiliconetapetoweatherproofthe connectors Otherequipmentyoumightneedincludes Ladder Lifttruck Saf...

Page 18: ...fthepole antennacombination This distance ensures that the polewillnot contact a powerlineif it falls duringor after installation Selectequipmentlocationsthatallowsafeandsimpleinstallation Donotworkal...

Page 19: ...lications Warning Failure to obey these instructions might result in severe personalinjuryincludingelectricalshockorpermanentdamageto equipment Warning Make sure that all safety equipment is in good c...

Page 20: ...ide name The installation is correct if the device does not move side to side easily the Firetide mark is oriented correctly and the connectors are oriented to the ground Preparing earth ground Warnin...

Page 21: ...sed to grounda mesh node Theantenna cablesthat comewith theHotPort5020 LNKsolutionhaveintegratedlightningarrestors Prerequisite correctgaugeofgroundwire Caution If the structure to which the node is a...

Page 22: ...2 h Repeat for second radio ifpresent 3 Removethegroundscrewfromthebottompanel 4 Insertthegroundlugforthe enclosure 5 Tightenthegroundscrewtosecurethegroundlugtothenode Ground wire from antennaconnect...

Page 23: ...onotinstallthisproductonawindyorrainyday Toinstallanodeandantennaassemblyinapermanentoutdoorlocation 1 Safely lift and carefully putthe assemblyonthe roof 2 Attach thepoleto which the node andantenna...

Page 24: ...ACpowersource c Attach anEthernet cablefromthewirelessnode to theIN port d Attach anEthernet cablefromthe out port to theEthernet connectorofthenode 5 AttachallothercablesincludingtheACpowercableifyou...

Page 25: ...ureshowsthebracketpiecesandorientationtothenode The mountbrackethasmultipleholesandslots soyoucanusebolts straps orother materialstoattachthenode toasurface ImageAshowsthesideofthemountbracketonwhicht...

Page 26: ...acket Fourscrews includedinthemountkit ormasonryanchors notincludedin the mount kit Nodewithonebracketpiecewithhooks Toattach a node to a wall 1 Usefourscrewsormasonry anchorstoattachthemountbracketse...

Page 27: ...1 Put the two U bolts through the holes inthe gripper 2 Oneach U bolt put a washer a lock washer and a nut Note A polewith a small diameter usuallyrequires a second nut to hold the bracketawayfromtheU...

Page 28: ...mountplate hooksovertherailofthebracket Hooks Theinstallationiscorrectifthenodedoesnoteasilymovefromsidetoside andtheconnectorsareorientedtotheground Note If you need to add other straps or a sling to...

Page 29: ...s 2 UselockwashersandnutstosecurethebrackettotheU bolts 3 Hangthenodewith thehooks overtherailofthebracket Hooks 4 WiththePhillipsscrewdrivertightenthefourcaptivescrewstosecurethe nodetothebracket The...

Page 30: ...hepoleandthreadthemthroughthechannels betweenthemainpieceofmetalandtherails Channels Rails 3 Securethestraps 4 Hangthenodewith thehooks overtherailofthebracket Hooks 5 WiththePhillipsscrewdrivertighte...

Page 31: ...thafield installableweatherizedEthernet connector Correct weatherproofing includes Sealingallantennaconnectorsandantennaconnectorterminators InstallingtheweatherizedEthernetconnector Usingaspraytoprev...

Page 32: ...HotPort 5020 LNK node installation 26...

Page 33: ...odesinHotViewPro makesurethat yousetthe extendedrangeandmultiplehopfeature Theextendedrangefeatureisfor applicationswherenodesare0 8km 0 5 mile ormoreapart Acablesomewherealongthenetworkpathmightbebad...

Page 34: ...recognizedbythemesh andHotViewProwill notdetect thenode Topreventthisbehavior alwaysupgradethefirmwareimageoneachnodetwo times sobothimagesarethesame Ethernet port LEDs blink quickly Ifthe Ethernetpor...

Page 35: ...ryourfingerstoturnthepressurevalvecounterclockwise ToresetaHotPort5020edgenode 1 Supplypowertothenode WaituntilthestatusLEDcomeson Afteroneminute thenodeisreadytobe reset 2 Withawrenchoryourfingerstur...

Page 36: ...ater check box the scheduler copies the firmware imagetothenodebutdoesnotactivatethefirmware Whenyouscheduleanupgradetime SchedulerOperation Later theHotView server ifitisrunning starts thejobatthesch...

Page 37: ...rs andthenselect themesh or devicebyID or name Note Thesystemselectsallnodeswithinameshforsimultaneousupgrade becauseallofthenodeshavetorunthesamefirmware Ifanodeshouldnot receivetheupgradeimage youca...

Page 38: ...anewlink 1 ConnectanEthernetcablefromtheoperationalHotPort5020 LNKnodeto the computer 2 StartHotViewPro 3 GotoMesh AddMesh 4 LogintotheoperationalHotPort LNKnode 5 Savetheconfiguration file of the nod...

Page 39: ...Troubleshooting 33 8 RemovetheEthernetcable...

Page 40: ...Troubleshooting 34...

Page 41: ...20 meshnodewithasunshield Antenna with weatherproof connector Weatherproof connectors Meshnodewithsunshield Best practice You can use colored tape for easy identification of the connectors fromthe mes...

Page 42: ...mastictapeputdirectlyonthecable Vinyl electricaltapeasacoveroverthemastictapepreventsthemasticfrommelting in hot weather Rubbersplicingormastictape alsoknownasself amalgamating self sealing self fusin...

Page 43: ...rethattheFiretidedeviceworks 5 Wrapalayerofelectrical tape stickyside out overthe connector fromthe end to approximately2 5 cm 1inch of cable Overlap the tape by 40 with eachturn Note Wrap the electri...

Page 44: ...erthefirst layerofelectrical tape Theantennaconnectorisreadyforinstallationinanoutdoorenvironment Makingaweatherproofcabletonodeconnection You need to make weatherproof two connections Fromtheantennac...

Page 45: ...r 3 Ensurethatthecableandconnectors areclean Cleanoff oil water grease anddirtbeforeyoucontinue 4 Wrap a layer of electrical tape sticky side out over the arrestor to node connectorandwrapapproximatel...

Page 46: ...f mastictapeovertheelectrical tape Makea 40 overlap on each turn Start from the base of the unit to at least 2 5 cm 1 inch of the cable 7 Wrap a layer of electrical tape smoothsideout sticky sidein ov...

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