Firetide HotPort 5020-LNK, Installation Manual

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Troubleshooting
If a HotPort 5020-LNK node does not operate correctly, try these suggestions.
If you recorded the performance of your network when you set it up, you have a
benchmark against which you can compare future performance. With benchmark
information, you might be able to identify problem areas faster than if you try to
diagnose a new problem.
Cannot see a HotPort 5020-LNK node in HotView Pro
First, you must turn on both HotPort 5020-LNK nodes at the same time so they
can make a link and be detected by HotView Pro.
Next, try the manual peer configuration procedure.
If you cannot see one or more nodes in HotView Pro, make sure that you set the
extended range and multiple hop feature. The extended range feature is for
applications where nodes are 0.8 km (0.5 mile) or more apart.
A cable somewhere along the network path might be bad.
The node might not be receiving power.
Forcing detection of a HotPort 5020-LNK node manually
This procedure is for HotPort 5020-LNK point-to-point solutions.
Prerequisites:
•
Administrator computer
• Ethernet cable
To make a connection when the link pair is not detected or do not link:
1.
Make sure that the power LEDs of both nodes are ON.
2. Attach an Ethernet cable from one node to the administrator computer.
3. Start HotView Pro.
4. Enter the default login credentials:
Username: hv_admin
Password: firetide
5. Go to
Mesh > Add Mesh
6. Enter the default login credentials:
Username: admin
Password: firetide